Sunway Lagoon Hotel , formerly Sunway Clio Hotel

Hotels
•
Sunway Hotels & Resorts
8.6 (1234 reviews)
Jalan PJS11/15, Off Persiaran Lagoon, Bandar Sunway, Selangor Darul Ehsan, Malaysia , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Delicious breakfast
Warm hospitality
Cons:
Cleanliness issues
Basic room amenities
Limited gym facilities
Breakfast quality not as expected

Categories

Cleanliness
7.49
Some reviews mentioned dust in the room indicating cleanliness issues.
Service
9.46
Outpouring of praise for staff like Mr. Badlee, Ms. Citra, and Sutha, showcasing exceptional service.
Location
9.5
Consistently praised for its proximity to the mall and convenient location.
Room Quality
8.45
Mixed reviews; mentioned as basic with room for improvement.
Amenities
8.48
Basic amenities due to dissatisfaction with gym facilities.
Value for Money
8.44
Seen as standard value for the location but some mentioned issues with breakfast quality.
Food and Beverage
7.99
Breakfast quality mentioned as lacking compared to other hotels at the same price.
Overall Experience
8.96
Most reviewers expressed an overall pleasant experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:11

Property Description

Modern Rooms with Amenities
Enjoy a comfortable stay in our air-conditioned rooms with flat-screen TVs and complimentary toiletries. Some rooms even feature a cozy seating area for extra relaxation.

Convenient Location
Located just 500 metres from Sunway Lagoon, our hotel offers easy access to this popular theme park and is close to other attractions such as KidZania Kuala Lumpur and University of Malaya.

Dining Options and Services
Indulge in delicious meals at our on-site restaurant and take advantage of our 24-hour front desk service for a hassle-free stay. Book your room at Sunway Lagoon Hotel for a memorable experience in Petaling Jaya.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.
Please note that the hotel does not accept third-party credit card payments.
The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Please note that hotel may contact the cardholder for verification purposes.
For security purposes, credit cards used for Non-Refundable bookings must also be presented when checking in.
As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

8.6
Based on 1234 reviews
Cleanliness: 7.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
R
Roving12978447008 • Couples
10
Good sevice
Pros:

The location is convenient and everyone is warm here. Yuki helps a lot.

2026-05-18 • via Tripadvisor
R
Renu • solo_traveller • my
9
Pros:

Everything is perfect !!

2026-05-18 • via Nuitee
N
NorthStar20182972088 • Business
10
Excellent service from Mr Ravi
Pros:

Nice experience stay in this hotel. Perfect place. Excellent service from Mr Ravi

2026-05-17 • via Tripadvisor
C
Cheryl • couple • au
9
2026-05-17 • via Nuitee
A
Ahmed • family_with_children • sa
10
2026-05-17 • via Nuitee
P
Passenger13389618016 • Business
10
Outstanding Service Appreciation for Front Desk Staff – Yukiko
Pros:

Dear Sunway Hospitality Team,

I would like to express my sincere appreciation and positive feedback towards your front desk staff, Yukiko, from Sunway Lagoon Hotel / Clio Hotel.

She is honestly one of the best front desk staff I have ever encountered — extremely helpful, professional, friendly, and always serving with a genuine smile. She truly went above and beyond to provide outstanding hospitality and assistance during my stay.

I had an event at the Sunway Resort Ballroom, but unfortunately I accidentally booked my stay at Sunway Lagoon / Clio Hotel instead of Sunway Resort or Sunway Pyramid Hotel. Due to the distance, carrying luggage became difficult, especially since my car was parked at Sunway Resort Hotel. On top of that, the weekend traffic around the area was extremely bad, making it hard for me to move my car.

Yukiko immediately stepped in and sincerely tried her very best to help me. She kindly arranged transportation to pick up my luggage from Sunway Resort Hotel and bring it over to Sunway Lagoon Hotel. I was genuinely touched by the effort and initiative she took to assist me.

Not only that, during my check-out today, although the concierge service officially starts at 8.00am, I checked out around 7.40am. Once again, Yukiko personally helped to arrange and send me to Sunway Resort Hotel.

What impressed me most was that her actions felt truly genuine and heartfelt. She was not just doing her job — she genuinely cared about helping guests and ensuring we had the best possible experience.

Sunway is truly lucky to have someone like Yukiko as part of your team. She reflects the true meaning of excellent hospitality and customer service. I believe she will continue spreading positive experiences and strengthening the wonderful reputation of Sunway Hospitality.

Please convey my heartfelt appreciation to her and the management team. Keep up the excellent work!

2026-05-16 • via Tripadvisor
G
Go54472462500 • Family
10
Best stay in Sunway
Pros:

Uncle Sheikh was so kind and helpful to us. He was really hardworking and dedicated to his job that he was assigned too! Keep it up

2026-05-14 • via Tripadvisor
S
slamelia • Family • Nilai, Seremban District, Negeri Sembilan
10
A smooth, welcoming atmosphere where you felt well-attended to.
Pros:

We had a wonderful stay at Sunway Lagoon Hotel, made truly memorable by the outstanding staff. Check-in was an absolute breeze thanks to Ryan, who was professional, welcoming, and handled everything seamlessly.

We also thoroughly enjoyed the breakfast. The food was great, and the restaurant manager was very helpful.

The only significant drawback was the swimming pool. It was quite slippery and had visible algae growth, which felt unsafe, especially for young children. I hope management can address this maintenance and safety issue soon. Aside from the pool, the service and hospitality here are excellent!

2026-05-11 • via Tripadvisor
H
Hoi Kit • solo_traveller • hk
8
Cons:

早餐

2026-05-10 • via Nuitee
7
72hastim • Family
10
Nice Hotel and friendly staff.
Pros:

The room is clean and spacious,. Mr Victor the Restaurant Manager and his team were friendly and Helpful.We enjoy our breakfast.Poolside staff Sheikh and Atin also very friendly..

2026-05-09 • via Tripadvisor
S
Sven • solo_traveller • de
9
2026-05-08 • via Nuitee
Z
ZIYAD • couple • sa
10
شكراً لكم يا بوكينج بسرعة حجزي للفندق وخدمتكم الرائعة جداً
Pros:

رائع بمعنى الكلمة بكل شئ

Cons:

لايوجد

2026-05-08 • via Nuitee
T
Traveler45699799158 • Solo travel
10
The Only Place to stay in Sunway
Pros:

I was pleasantly surprised by the standard of the room and the service. Stayed in a Park View King. Room was comfortable and modern, view incredible, and staff were friendly and eager to help whatever the issue. Special mention to Ryan, Marissa and Mahendran. Would return anytime.

2026-05-05 • via Tripadvisor
B
Barry • family_with_children • kh
4
It’s was average 138$ compare should be 90
Pros:

Location

Cons:

Price

2026-05-05 • via Nuitee
K
Kavitha • couple • my
10
2026-05-02 • via Nuitee
B
Bella • couple • my
8
2026-05-02 • via Nuitee
P
Passport52682926813 • Family
10
We checked in on the 24/04/2026 and checked out 30/04/2026 our experience was superb . The staff was so helpful !
Pros:

Very beautiful hotel, we had a good time everything was 10/10

2026-04-30 • via Tripadvisor
Z
Zeena • extended_group • mu
9
2026-04-28 • via Nuitee
I
Inspire26841601031 • Business
10
Awesome
Pros:

The hospitality is perfect espescially Mr Sheikh, he is very friendly and attended to customer request. The room is spacious. Its great place to stay. Highly recommended.

2026-04-27 • via Tripadvisor
S
Sujatha • solo_traveller • sg
10
2026-04-26 • via Nuitee