Hotel Kaia

Hotels
8.4 (263 reviews)
Barrio el Puerto, 19 , Ciérvana , es

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
Bar
Tour desk
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Review Highlights

Pros:
Comfortable rooms
Great location near ferry
Clean and well-maintained
Cons:
Limited parking
Staff availability issues
Noise from surroundings

Categories

Cleanliness
8
Many reviews mentioned cleanliness positively, while some raised concerns about limited staff and maintenance.
Service
8.66
Overall, service was seen as adequate, with some positive mentions of staff being attentive despite some complaints regarding check-in.
Location
9.01
Repeatedly praised for its great proximity to the ferry port and beautiful surroundings.
Room Quality
8.46
Most reviews highlighted comfort in rooms, though some concerns about furniture and noise levels were mentioned.
Amenities
8.29
Amenities were generally valued, but some issues with parking and furniture were reported.
Value for Money
8.14
Most reviews suggest reasonable pricing for what is offered, particularly given the location.
Food and Beverage
8.3
Breakfast possibilities near the hotel and coffee availability were positively noted, though specific dining options were limited.
Overall Experience
8.37
The overall sentiment was positive with guests expressing satisfaction with various aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:30

Property Description

Convenient Location
Hotel Kaia, located in Ciérvana, offers easy access to popular attractions like Vizcaya Bridge and Bilbao Exhibition Centre, making it an ideal choice for travelers seeking convenience.

Comfortable Accommodation
The hotel provides non-smoking rooms with modern amenities such as free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests. Family rooms are also available for those traveling with loved ones.

Dining and Entertainment
Guests can enjoy on-site dining at the hotel's restaurant and unwind at the bar after a day of exploring the nearby Euskalduna Conference Centre, Guggenheim Museum Bilbao, and San Mamés Stadium.

Experience a perfect blend of comfort and convenience at Hotel Kaia. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 263 reviews
Cleanliness: 8
Service: 8.66
Location: 9.01
Room Quality: 8.46
Amenities: 8.29
Value for Money: 8.14
Food and Beverage: 8.3
Overall Experience: 8.37
T
Tamara • solo_traveller • es
7
Pros:

La limpieza de la habitación era impecable, en una buena ubicación y fácil aparcamiento.

Cons:

El personal no facilito nada de información a pesar de preguntarles y la habitación que nos tocó era muy ruidosa.

2026-07-25 • via Nuitee
C
Christina • solo_traveller • at
9
2026-07-25 • via Nuitee
S
Silvia • solo_traveller • es
1
El infierno en Kaia
Cons:

El hotel no ha gastado ni un duro en aire acondicionado, se conforma en decir que no están acostumbrados a ese calor. Un hotel que las habitaciones están debajo del tejado , al entrar hay 31 grados. Al amanecer 28. Seis noches de infierno. Arruinaron mis días. Acabe durmiendo con cojines en el cuarto de baño.

2026-07-18 • via Nuitee
I
Iria • solo_traveller • fr
8
2026-07-16 • via Nuitee
C
Conrad • solo_traveller • de
10
Pros:

Sehr freundliches und zuvorkommendes Personal. Alles einfach top top. Immer gerne wieder.

2026-07-07 • via Nuitee
L
Lino Garcia • solo_traveller • es
10
2026-07-06 • via Nuitee
J
José Luís • solo_traveller • es
8
Satisfecho
Pros:

Situación, limpieza, tranquilidad, cafetera e infusiones con sobaos. Tamaño de la habitación.

Cons:

La ventana daba a un edificio enfrente, practicamente pegado. El mal olor que viene de cuando en cuando del puerto.

2026-07-05 • via Nuitee
M
Montero • solo_traveller • es
9
2026-07-02 • via Nuitee
J
Julie • solo_traveller • gb
9
Pros:

Fabulous location, very comfortable and clean, excellent value. Nice touch with the hot drinks being available free on the landing.

Cons:

Nothing

2026-06-30 • via Nuitee
I
Isabel • solo_traveller • es
9
2026-06-29 • via Nuitee
M
Montserrat • couple • es
9
Recogimiento
Pros:

La ventana de la habitación y la limpieza.
Así como la ubicación

Cons:

Cama pequeña y salida demasiado pronto 11

2026-06-29 • via Nuitee
I
Izar • solo_traveller • es
8
2026-06-24 • via Nuitee
M
Meta • solo_traveller • ie
8
Pros:

Convenient for the port and ferry.

Cons:

Very few restaurants open and at odd times.

2026-06-22 • via Nuitee
M
Maribel • solo_traveller • es
8
Sencillo, cómodo y tranquilo
Pros:

Tranquilidad, limpieza, accesibilidad...

Cons:

Faltaban perchas y algún mueble más en el baño para poder poner las cosas de aseo y demás

2026-06-21 • via Nuitee
J
jose antonio • solo_traveller • es
7
2026-06-19 • via Nuitee
E
Emilia • couple • es
9
2026-06-16 • via Nuitee
G
Guskill • solo_traveller • es
10
Excelente opción para una escapada
Pros:

Ubicación

Cons:

UN AC para noches de verano sería un plus muy bueno

2026-06-14 • via Nuitee
M
Martin • couple • gb
8
Nice hotel, with good access to the ferry, would recommend.
Pros:

Excellent location for the ferry port, particularly good for cyclists because the ferry is a short cycle away. The room was very clean and comfortable.

Cons:

Nothing

2026-06-06 • via Nuitee
J
José Luís • solo_traveller • es
9
Excelente
Pros:

Facilidad en la entrada. Amabilidad. Disposición. Tamaño y limpieza de la habitación. Cafetera, tés y sobaos en cualquier momento. Tranquilidad y cercanía a bares y restaurantes en la zona. Repetiré sin duda.

Cons:

No hay ningún comercio cercano.

2026-06-06 • via Nuitee
E
Elena • extended_group • es
10
Maravilla
Pros:

Un buen detalle la maquina de café y los sobaos para el desayuno. Muy bien ubicado al lado del puerto y con restaurantes.maravillosos al ladito

2026-06-04 • via Nuitee