The Greenhead Hotel

Rengøringen haltede

The room was very small.

Het was op onze trip de duurste accommodatie. Hoewel de kamers groot en ruim waren miste het charme en een authentieke feel, de uitstraling kwam niet overeen met de verwachtingen.
De kamers waren eveneens koud, de donsdekens waren niet dik genoeg. Het personeel wist ons wel nog een extra donsdeken voor 1 persoon klaar te zetten wat het probleem deels oploste.
Ik denk dat er een extra last mile moet gebeuren voor de klant om deze prijs te rechtvaardigen.
(geen drank serveren met een vuil glas, een extra deken voorzien in de kast voor klanten die het koud kunnen hebben, voorzien van een medische kit met ontsmettingsvloeistof of ontsmettingswipes)

Strange surges of hot and cold water in the shower.

No complains at all.

Alll seemed a bit grubby. Breakfast was pretty minimal. Everything seemed like cost cutting going on. Staff were a bit casual and not overly helpful. Room looked good in pictures but needed more TLC.

👍

I thought the prices for food were a little steep as there was also a service charge added on top which was cheeky.

Housekeeping go go up a notch - nothing serious just little bits that obviously hadn't been done for a while. The mattress wasn't the best, but we had a great sleep so it can't have been too bad (bedding was immaculate!)
I think the staff that were in could all be new and finding their feet, so it didn't feel like an operation running like a well-oiled machine, but all the best to them! Friendly, pleasant, I wish them all the best!

Dinner was ok. Average. There is no ambience in the bar with bright lighting, dance music and plastic flowerpots on the table.
Starter plates were not cleared away when mains brought, so they stayed on the table.
The table next to us ordered a filter coffee. It took 20 mins. There were 6 customers.
We didn't have pudding.
.
The main problem was when we were shown to breakfast in the bar the next morning ( as we had a dog, no problem that we couldn't sit in the restaurant) however, no cleaning had been done from the night before.
At all. None.
The tables were dirty, there was dirty napkins on tables and the floor, dirty glasses on the dirty bar, one table, which the staff member ( possible owner? ) sat at playing on his phone during breakfast service was filthy, used napkins, drink stains and food all over the floor.
A child's bouncy ball in the middle of the dirty carpet.
A piece of paper which had been on the floor of the bar the night before was still there.

Note: Outside the beer terrace and garden were strewn with litter, there are plastic flowers shoved in dilapidated window boxes, one of which gave up the ghost at one point and lays rotten and broken on the floor, it's contents upended and spilled. The only real plants, possibly dahlias before they died now stand sentry at the door of the pub
brown, crispy and dead as a dodo.

When I told the staff member at Check Out I wanted the 10% service charge ( that we had been told would be on our food bill ) removing, he didn't even ask why.
So I explained- I have never, ever, been seated at breakfast in such a dirty space, he was completely unaccountable, implying that he was on his own for the breakfast shift, I asked why he, and the waitress who was working with him the night before had not cleaned up at the end of the night, his response, I'll talk to her about that!

I told him he should be cleaning, not sitting on his phone watching tiktok. His excuse?