Hilton Kota Kinabalu

Hotels
Hilton Hotels & Resorts
8.9 (1694 reviews)
Jalan Tunku Abdul Rahman, Asia City , Kota Kinabalu , my

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great staff service
Clean and comfortable facilities
Convenient location
Cons:
Noisy breakfast area
Dim lighting in some rooms

Categories

Cleanliness
8.94
The hotel is clean, well-maintained, and very comfortable. Generally positive sentiment expressed regarding cleanliness.
Service
9.41
Everyone I encountered went out of their way to make me feel welcome and cared for, with specific commendations for attentive staff.
Location
9.05
The ease of accessibility due to the location was a major plus point, being away from traffic congestion.
Room Quality
8.8
The room was nice and quiet, the bed comfy, creating a very enjoyable stay.
Amenities
8.73
Swimming pool well-maintained and very clean, along with the common hotel facilities meeting expectations.
Value for Money
8.59
Pricing may not align with some expectations, particularly regarding breakfast options.
Food and Beverage
8.44
Breakfast was noted as a problem due to noise and lack of space, impacting enjoyment.
Overall Experience
9.21
The overall experience exceeded my expectations and was memorable, with high praise for staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:38

Property Description

Luxurious Accommodation

Indulge in elegantly decorated rooms with modern amenities, including access to Executive Lounge for exclusive privileges.

Dining and Entertainment

Savor a daily buffet breakfast at Urban Kitchen, enjoy cocktails at various bars, and dine at Rooftop Poolside Bar & Grill while taking in stunning city views.

Prime Location

Explore Kota Kinabalu with ease - minutes away from Jesselton Jetty, handicraft markets, waterfront dining, and shopping malls.

Book now to experience luxury and convenience at Hilton Kota Kinabalu.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 1694 reviews
Cleanliness: 8.94
Service: 9.41
Location: 9.05
Room Quality: 8.8
Amenities: 8.73
Value for Money: 8.59
Food and Beverage: 8.44
Overall Experience: 9.21
T
Teh Kim couple sg
9
2026-08-29 via Nuitee
Y
YUN WEI couple tw
9
2026-08-28 via Nuitee
L
Lah solo_traveller my
10
Honeymoon bersama isteri dan ank
Pros:

Semua suka..TQ,sbb hias katil utk honeymoon saya dgn cantik,pakej kek skali...saya amat berpuashati sekali...semua diluar jangkaan,,layanan hotel semua perfect sekali...anak2 saya pun suka dan tenang menginap di hotel ini,anak saya sangat suka mandi kolam di sini,suasa yang tenang skali...saya akan datang menginap di sini lagi...TQ utk semuanyer♥️

Cons:

Tiada ....

2026-08-27 via Nuitee
J
Janna family_with_children nl
8
Prettig hotel voor een kort verblijf in Kota Kinabalu
Pros:

Goede ruime kamers, fijne bedden. Het ontbijt is uitgebreid. Zoals je een Hilton verwacht. Waren er maar kort maar verblijf was prima

Cons:

-

2026-08-25 via Nuitee
P
Paradise24196148397 Family Bandar Seri Begawan, Brunei-Muara District
10
Convenient, clean and comfortable
Pros:

It is situated in a less busier place in Kota Kinabalu. The hotel is clean and the rooms are just the right size and the facilities are great too. The restaurants are nice too although some of the dishes (such as the lobster bisque) could be less salty. Staff are friendly and helpful, housekeeping is tip top and always attend to our needs immediately. Overall, it is truly a nice hotel and this is the third time we’re staying there. The hotel has never been short of expectations.

2026-08-23 via Tripadvisor
M
Maria Isabella family_with_children it
8
2026-08-23 via Nuitee
T
traceyhA1404KD Couples Sydney, New South Wales
10
Large room
Pros:

The Hilton had extra large rooms with a lounge, desk, plenty of water, hanging space etc.
Breakfast selection was enormous .
Also 12pm check out convient

2026-08-21 via Tripadvisor
F
fional151 Friends getaway Nerang, Gold Coast, Queensland
10
Great stay in lovely hotel
Pros:

Lovely stay, comfy bed, huge buffet breakfast, beautiful pool for relaxing

2026-08-21 via Tripadvisor
R
Riad family_with_children fr
5
Le rapport qualité prix n’est pas bon 😑
Pros:

Son emplacement.

Cons:

Il y avait beaucoup de poussière même sur des endroits très visibles comme la table de nuit. De plus, au check out on nous demande de payer une taxe qui doit s’élever à 8% mais ils ont voulu nous facturer un peu plus de 21% (vérifiez bien avant de payer) de plus ils ont retiré 2 fois la taxe de tourisme 10rm/jour mais ne répondent pas à mes mails.

2026-08-21 via Nuitee
G
Getaway53325842295 Family
10
Excellent service
Pros:

Front office staff awesome,friendly and marvelous.

2026-08-18 via Tripadvisor
R
raquel family_with_children es
9
2026-08-18 via Nuitee
C
Cathrin couple ch
8
Pros:

Personnel sympa et hôtel confortable

Cons:

L’emplacement assez bruyant

2026-08-14 via Nuitee
C
Cathrin family_with_children ch
8
Pros:

Le personnel très sympa et l’hôtel très confortable

2026-08-14 via Nuitee
J
Jeniffer Louis family_with_children my
10
2026-08-13 via Nuitee
L
Lahoucine couple fr
8
Bon séjour
Pros:

Très bel hôtel

Cons:

La propreté des chambres décevante pour un 5 étoiles

2026-08-12 via Nuitee
P
Priti family_with_children gb
10
2026-08-11 via Nuitee
L
Liu Cheuk Yin solo_traveller hk
10
2026-08-09 via Nuitee
C
Carsten extended_group de
10
2026-08-09 via Nuitee
D
DIANE solo_traveller au
10
Very comfortable
Pros:

Modern clean room.
Pool is beautiful.
Staff were wonderful.
DRIP Cafe was a favourite

2026-08-06 via Nuitee
A
alicilliam Family
10
Wonderful experience at Hilton
Pros:

We recently stayed at this hotel as a group of seven, with kids and adults. Every single staff member here made us feel truly at home.
I would especially like to express my gratitude to a few individuals:
First, Diana at the front desk. We ran into a slight issue during check-in and needed to cancel one of our rooms. Ada Diana was not only extremely friendly and cooperative, but she also proactively followed up with our agent to help us resolve the issue swiftly.
Next, Ronald from the concierge team. When we were considering joining a local tour, he gave us very practical advice and paid attention to every detail to ensure our trip ran smoothly. Beyond that, when we arranged our own independent activity on the second day, he thoughtfully followed up on our return plans and shared his contact information. Thanks to him, we were able to order room service via WhatsApp on our way back late at night—a truly five-star service and a prime example of staff going above and beyond for guests.
In the restaurant, Shan was exceptional. I must praise his amazing memory—he practically remembered all our breakfast preferences every day and delivered them straight to our table. This personalized and warm touch made our entire group feel genuinely cared for. We are also immensely grateful to Shan for waiting for us to return late at night to ensure our room service meal was set up properly before leaving, allowing us to enjoy a lavish dinner even at a late hour.
Finally, special thanks to Joana at the Executive Lounge. She was highly professional and always greeted us with a bright smile, offering professional recommendations whenever we inquired about local attractions. Having such outstanding employees will undoubtedly draw guests back and lead to strong word-of-mouth recommendations.
As for the accommodation, the environment is super five-star quality. We stayed in a massive suite on the 4th floor, which featured three separate bedrooms and three independent bathrooms. For a multi-person family or group of friends, it was simply unbeatable—it provided privacy while offering ample facilities for everyone. The rooms were kept spotlessly clean every day with supplies replenished promptly, making the housekeeping faultless. (Comment from our kids: And there were welcome chocolates 🍫 and fresh fruits 🍉 too!)
Our room included complimentary access to the Executive Lounge, which offered all-day snacks, breakfast, and noodle dishes along with light bites in the afternoon and evening—a perfect spot to rest after sight-seeing. As for the main breakfast venue, the food variety was extensive and delicious, featuring Western favorites alongside local noodles and delicacies. Even after staying for four days, we couldn't manage to try everything. Overall, the food delivered on both quality and quantity.
It was an absolute pleasure staying at this hotel. I am confident that when I visit Sabah again in the future, Hilton will definitely be my top choice. Thank you for creating such wonderful memories for our group!

2026-08-05 via Tripadvisor