Kleopatra Arsi Hotel

Hotels
6.8 (146 reviews)
Saray Mah. Ugurlu Sok. No:7 , Alanya , tr

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (smiling, responsive)
Excellent location close to the beach
Daily room cleaning and bed changes on request
Cons:
Poor food quality and limited/unsafe breakfast (reports of food poisoning)
Room defects: broken sink, malfunctioning AC, window damage
Lack of amenities: no snack bar/no cocktails/no ice and restricted snack service times
Smell from toilets and other service/operational issues at arrival (payment, drink availability)

Categories

Cleanliness
9
Rooms were cleaned daily and beds changed on request (several guests praised daily housekeeping). Some guests reported food-related hygiene concerns, but room cleaning staff described as consistently attentive.
Service
10
Multiple reviews highlight friendly, helpful and smiling staff; staff assisted with room-floor requests and were generally described as welcoming despite some procedural issues at check-in.
Location
10
Location repeatedly praised (excellent location, close to the beach). One guest noted a poor sea view, but overall location is a clear strength.
Room Quality
4
Several serious room issues reported: broken sink hanging and leaking, bullet hole in window, malfunctioning air conditioning in at least one room, and WC doors not closing—room condition frequently criticized.
Amenities
4
Amenity shortcomings cited: no snack bar, no cocktails, no ice, limited service times for snacks; guests explicitly noted missing or poor beverage/snack options.
Value for Money
6.5
Mixed perceptions: friendly staff and strong location add value, but poor food quality, room faults and service limitations reduced perceived value for some guests.
Food and Beverage
3.5
Consistently negative comments on food: cold meals, very limited breakfast choices, inedible pancakes, reports of food poisoning, and limited drink/snack availability—F&B is a major weakness.
Overall Experience
7.4
Mixed overall: guests appreciated staff and location but experienced serious issues with food, some room defects and amenity limitations. The positive service/location impressions partially offset the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:58

Property Description

Prime Location by the Mediterranean Sea

Nestled just a stone's throw away from the azure waters of the Mediterranean Sea, our charming hotel boasts a prime location that's hard to beat. With the famous Cleopatra Beach just 80 meters away, you'll have easy access to one of the most stunning stretches of coastline in the region.

Relaxing Outdoor Pool and Pool Bar

Take a dip in our sparkling outdoor pool, where you can lounge on a sunbed and soak up the sun while sipping on a refreshing drink from our pool bar.

Delicious Turkish Cuisine and Extensive Drink Menu

Savor the flavors of Turkish and Ottoman cuisine at our restaurant, where you can enjoy a delicious buffet-style meal in either the indoor or outdoor seating areas. With an extensive menu of both alcoholic and non-alcoholic drinks, our pool bar is the perfect spot to relax and unwind after a day of exploring the local area.

Book your stay with us today and discover the perfect blend of comfort, convenience, and relaxation.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Jan 1, 2027 until Sun, Feb 28, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AYT

Location

Guest Reviews

6.8
Based on 146 reviews
Cleanliness: 9
Service: 10
Location: 10
Room Quality: 4
Amenities: 4
Value for Money: 6.5
Food and Beverage: 3.5
Overall Experience: 7.4
M
macan • solo_traveller • ro
5
Pros:

Sahile yakın şehir heryere ulaşım rahatlığı

Cons:

İçkiler çok kötü yemekler yetersiz ve sahilde ücretli hizmet bu açıklanma yapılması gerekir

2026-08-14 • via Nuitee
I
Inna • family_with_children • kz
10
Все было прекрасно
Pros:

Питание местоположение персонал на ресепшен

Cons:

Уборка никакая , белье обновить не плохо было бы

2026-08-09 • via Nuitee
K
Kateryna • family_with_children • ie
10
Pros:

Каждый день была уборка и если было нужно меняли постель, по просьбе заселили в номер на высшых этажах, чтобы было меньше шума. Персонал очень приветливый и всегда с улыбкой. Разнообразие еду, напитков

2026-07-22 • via Nuitee
B
Balatova • couple • sk
8
Pros:

Splnilo to nase ocakavania.

Cons:

Zly vyhlad na more

2026-07-16 • via Nuitee
S
Sergey • family_with_children • no
8
2026-06-30 • via Nuitee
S
Sasa • solo_traveller • ie
8
Pros:

This is our 2nd year in this hotel . Friendly staff, excellent location!

Cons:

Smell from toalet downstairs.

2026-06-29 • via Nuitee
D
Deke • couple • tr
8
2026-06-24 • via Nuitee
B
Becalo • solo_traveller • ro
8
Pros:

Всё было достаточно не плохо

Cons:

Завтрак очень бедный, выбора никакого

2026-05-31 • via Nuitee
G
Gasztány • solo_traveller • ie
7
2026-05-24 • via Nuitee
O
Oliver • couple • dk
2
2026-04-16 • via Nuitee
H
Hakan • solo_traveller • de
8
2026-04-15 • via Nuitee
T
Tamás • solo_traveller • hu
8
2026-04-14 • via Nuitee
K
Kamer • couple • de
7
Orta Şeker
Pros:

Çalışanlar güler yüzlü herşeye yardımcı olurlar
Yemekler güzel yeterlidir.

Cons:

WC kapıları kapanmıyor kendiliğinden açılıyor 2 odanın birinde klima çalışmıyordu buz gibiydi çözülemedi misafirler soğuktan uyuyamadı

2026-03-22 • via Nuitee
P
prescott • extended_group • gb
1
Disgraceful
Pros:

The location to beach

Cons:

Were do we start
Bullet hole in the windowon are second night
Sink hanging of wall and leaking
No snack bar
No cocktails
Chips only served after 6
No ice
Ate out permantly as people had food poison in hotel
When arrived couldnt get a drink as it was 1 minute after 10pm after travelling all day
On arrival they asked for full payment as it hadnt been paid
....

2026-03-03 • via Nuitee
R
Rima Narijauskiene • solo_traveller • lt
3
Pros:

Nothig

Cons:

Food every day cold (B&b)
Pancakes like rubber, cold, inedible
Although I asked for it (I warned about early departure), I did not receive breakfast.

2026-02-26 • via Nuitee
P
prescott • extended_group • gb
1
2026-02-23 • via Nuitee
M
Michelle • couple • gb
8
2026-01-19 • via Nuitee
B
Boris • solo_traveller • us
8
2026-01-19 • via Nuitee
M
Mariusz • family_with_children • no
10
2026-01-19 • via Nuitee
K
Katarina • solo_traveller • at
10
2026-01-17 • via Nuitee