Hanoi Bella Rosa Hotel & Travel

Hotels
•
Independent
9 (50 reviews)
21 Cau Go Street, Hoan Kiem District, Hanoi, 10000 , Hanoi , VN
84-948524688

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Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Hiking/biking trails nearby
Safe-deposit box at front desk
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Excellent, helpful and friendly staff
Prime Old Quarter location near Hoan Kiem Lake and attractions
Highly praised breakfast (wide selection, eggs made to order)
Comfortable beds and generally clean rooms
Cons:
Occasional cleanliness issues (cockroach, ants, humidity/stale smells)
Air conditioning can be noisy or too strong in some rooms
Some rooms have poor views or windows onto a wall
Rooftop/breakfast sometimes in separate building and less accessible; some facilities appear aging

Categories

Cleanliness
8
Mixed reports: several guests praised spotlessly clean rooms, but multiple mentions of issues (a cockroach, ants, humidity/stale smells, and occasional missed housekeeping) lower this score.
Service
9.8
Consistently excellent: numerous comments highlight very friendly, helpful and attentive staff, airport pickup, early check-in and helpful reception service.
Location
9.7
Outstanding: repeatedly noted as right in the Old Quarter, close to Hoan Kiem Lake, night market and attractions; many guests called the location perfect or great.
Room Quality
8.6
Generally good rooms and comfortable beds, with some negatives: noisy/too-strong air conditioning in some rooms, occasional poor window views, humidity or stale smells reported in a few rooms.
Amenities
8.5
Good but with caveats: breakfast and rooftop arrangements sometimes in a separate building or harder to access; facilities otherwise adequate though some guests noted older elevator/exterior.
Value for Money
8.5
Perceived as good value by many guests and recommended by several, though a few felt you get what you pay for and might consider paying a bit more for upgrades.
Food and Beverage
9.6
Strong positive sentiment: breakfasts repeatedly described as fantastic, wide selection and eggs made to order; takeaway breakfast option noted positively.
Overall Experience
9.3
Overall very positive stays: guests highlight helpful staff, great location and comfortable rooms, tempered slightly by occasional cleanliness or room-amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-25 06:28

Property Description

Discover the charm of Hanoi at the inviting Hanoi Bella Rosa Hotel & Travel, where modern comfort meets local culture.

Relaxation and Recreation: Rent a bicycle to explore the vibrant streets or unwind on our scenic terrace while taking in stunning views of the bustling city.

Culinary Delights: Savor delectable dishes at Bella Rosa Restaurant or enjoy the convenience of our room service, available during limited hours, ensuring a delightful dining experience right in your room.

Comfort and Connectivity: Our 25 air-conditioned rooms are equipped with essential amenities, including refrigerators, flat-screen TVs, and complimentary Wi-Fi, ensuring you stay connected while enjoying your stay.

Centrally located near iconic attractions like Hoan Kiem Lake and the Thang Long Water Puppet Theatre, your perfect getaway awaits. Book now for an unforgettable experience!

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

9
Based on 50 reviews
Cleanliness: 8
Service: 9.8
Location: 9.7
Room Quality: 8.6
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 9.6
Overall Experience: 9.3
S
sophie-jane • couple • nz
10
Amazing
Pros:

Great place to stay definitely recommend, the staff are so accommodating and went above and beyond

Cons:

Very central location

2026-07-04 • via Nuitee
T
Timothy • solo_traveller • th
7
Pros:

The staff were very helpful, especially Ann. The breakfast was excellent, with a wide choice available.

Cons:

The water in the shower was not very hot, but the water from the basin tap was !

2026-07-03 • via Nuitee
Y
YI-MAO • couple • tw
10
2026-07-02 • via Nuitee
M
Mark • solo_traveller • il
7
Pros:

Местоположение хорошее. Вид из балкона ок, и наличие самого балкона это плюс. Завтраки нормальные (правда надо идти в соседнее здание). Каждый день уборка и каждый день давали 2 бутылки воды. Удобный вход с умным замком, по коду.Телевизор показывал ЧМ по футболу.

Cons:

Жёсткий матрас, сейф не работал (он был заперт). Кондиционер дул прямо на кровать без возможности как то его направить в другую сторону. Здание старинное и номера уже убитые. Мало места.

2026-07-02 • via Nuitee
V
Vasilii • couple • ru
10
Pros:

Отель в туристической зоне Старого Ханоя. Завтрак Шведский стол в соседнем филиале отеле (15 метров).

Cons:

Вид из окна в кирпичную стенку.

2026-06-29 • via Nuitee
M
michele • couple • vn
10
Was a fast stay but absolutely pleasable. Good room for a good price and incredibly friendly and hel
2026-06-28 • via Nuitee
S
Sylvester • couple • au
8
Great and enjoyed
Pros:

Close to all facilities

Cons:

Great location

2026-06-27 • via Nuitee
P
Pablo • solo_traveller • es
7
Pros:

El personal es muy amable, dejamos las maletas allí para ir al crucero de Halong Bay y a la vuelta, nos dejaron darnos una ducha. El desayuno es buffet y estaba bien, quizás faltaría algo de dulce.

Cons:

Si te toca las habitaciones impares, la ventana da a la calle pero las impares no tienen ventana, da a una pared y no tiene ventilación. Por la noche no se podía descansar bien debido a que había ratas por el techo correteando, es muy desagradable por qué parece que las tienes dentro de la habitación.

2026-06-25 • via Nuitee
I
IOANNIS GIANNAKOS • solo_traveller • gr
9
Pros:

Excellent location at the old quarter.

2026-06-24 • via Nuitee
K
Karen • couple • ca
8
Nice modest hotel in old quarter
Pros:

The hotel experience was excellent due to the staff. Alice, Brian and Michael were so helpful. The location of the hotel was great. It's so close to Hoan Kiem Lake which was wonderful to walk around. We were at the hotel on weekend so the roads were closed around the Lake which make it even nicer to walk around. We even got to experience the weekend night market. The room had everything we needed.

Cons:

The noise. It was noisy on Saturday night from busy street but it couldn't be helped. It is a very busy area. The rest of the nights were fine.

2026-06-24 • via Nuitee
A
Aze • couple • us
10
Everything you need to hanoi is near this place staff was super friendly
Pros:

Bed was comfortable its smack from everything you need street food shopping coffee’s

2026-06-24 • via Nuitee
L
LEERE • couple • kr
8
위치 굿, 조식괜춘하게 잘먹음 좋은숙소임
Pros:

직원들이 매우 친절합니다 . 굿.
아침식사를 매일 7시에 가서 잘 챙겨먹었습니다. 밥-볶음국수 번갈아서 나오는것 같았는데 둘다 입에 맞게 잘 먹었고.
따로 주문해먹는 쌀국수, 계란요리들도 매일 만족스럽게 먹었습니다.

Cons:

예약할때 분명히 새벽1시에 도착한다고 하였고 메일도 주고 받았건만
도착하니 현관문이 잠겨있었고, 앞에서 20분정도 전화도 걸고, 노크고 계속하면서 기다렸는데.. 포기하고 노크나 하고있던 그순간에 현관 안에 야간 당직직원이 깊이자다가 깬것처럼 나와서 반갑게 체크인할수있었습니다.

숙소에서 조금 신냄새가 났지만 그것은 아무래도 옷장을 열고 생활했기 때문인것같습니다. 약간은 아쉬워서 씁니다.
선풍기에 먼지가 많이 쌓여있던것도 단점이라 적어둡니다. 이외에 나머지는 다 만족스러웠어요 엘리베이터도 있고,.

2026-06-21 • via Nuitee
A
Adam • solo_traveller • au
10
Pros:

Great location and staff

2026-06-18 • via Nuitee
C
Carla Regina • solo_traveller • mx
7
Pros:

La ubicación estaba genial ! Y el staff muy muy amable.

Cons:

Había una cucaracha en la habitación y tengo que decir que se ve mejor en fotos. Nosotros nos quedamos ahí por el rooftop Pero en realidad no estaba a nuestro alcance tan fácil, son como dos hoteles distintos. El desayuno está en otro edificio como a 3 casas. Supongo que viéndolo en retrospectiva obtienes lo que pagas, pero tal vez valga la pena pagar un poquito más

2026-06-18 • via Nuitee
M
Marilyn • solo_traveller • au
9
Friendly staff. Very helpful. Good location.
Pros:

Great location

2026-06-17 • via Nuitee
B
Bark • solo_traveller • dk
10
Pros:

Kunne være bwdre med en smart tv.

2026-06-17 • via Nuitee
A
Andre • solo_traveller • ua
8
Pros:

A good hotel with attentive staff in good area.
The breakfasts were fantastic.

Cons:

The air conditioning was a bit noisy and the view from the window was poor.

2026-06-16 • via Nuitee
K
Khalfan • solo_traveller • om
9
Pros:

نشكر موظفين الفندق على حسن التعامل وتقديم المساعده

2026-06-16 • via Nuitee
C
C • solo_traveller • fr
10
2026-06-16 • via Nuitee
B
baocv • solo_traveller • vn
9
2026-06-12 • via Nuitee