Grand Aiser Hotel

Hotels
6.5 (434 reviews)
Pozharskogo Street 1 , Almaty , kz
+7 727 396 9999

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Good breakfast quality
Cons:
Very dirty
Old rooms needing renovation

Categories

Cleanliness
4.46
Multiple comments indicate the hotel is very dirty.
Service
7.43
Some issues with service responsiveness have been noted.
Location
8.97
The location is positively mentioned in several reviews.
Room Quality
5.42
Rooms are reported as old and in need of renovation.
Amenities
5.95
Basic amenities reported; some problems with hot water and missing features.
Value for Money
5.41
Guests feel the price does not match the quality.
Food and Beverage
7.46
Breakfast quality is positively noted, but limited variety.
Overall Experience
6.93
Mixed feelings with some positives, but significant issues present.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:44

Property Description

Luxurious 4-Star Hotel in Almaty's Cultural Centre

Indulgent Spa and Pool Facilities: Enjoy a rejuvenating experience at our indoor pool and modern spa facilities.

Elegant Dining and Culinary Delights: Delight your taste buds with a rich breakfast buffet and a variety of Kazakh and European dishes in our elegant dining room.

Relaxation and Wellness: Unwind in our large wellness center or stay active with our gym facilities, all while being just minutes away from Almaty's iconic landmarks.

Experience the epitome of luxury and comfort at Regardal Hotel. Book now to secure your stay at our exquisite property near Almaty Central Stadium.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 17 years old stay for KZT 3,000 per person per night when using an existing bed.
    Children up to and including 7 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.5
Based on 434 reviews
Cleanliness: 4.46
Service: 7.43
Location: 8.97
Room Quality: 5.42
Amenities: 5.95
Value for Money: 5.41
Food and Beverage: 7.46
Overall Experience: 6.93
R
Raikhan • couple • kz
2
Никому не рекомендую. ТВ из 2000. Только каналы и то каждый шипит и картинка то уходит то появляется. Грязно. Сломано. У
Pros:

Ничего

Cons:

Привлекло то что 4 звездочный отель. Думала заселюсь. Схожу в бассейн. Расслаблюсь с дороги. Но нет… спа зона отдельная. Платная не входит в цену. Я когда зашла в номер - мне сказали я еле успела взять последний. Были с дороги уже думаю ладно. Зашла в номер. Запах вони. Ищу думаю где где. Оказывается кто то пописал и не смыл за собой. Запах мочи на весь номер. Мебель очень очень очень уставшая. Все сломано. Стены грязные. 30.000 тг за ночь со скидкой взяли в самый простой номер без окон.

Завтраки - так себе. Кофе аппарат отключен был. Сказали купить можно. Кофе не прилагается. Весь отель кроме лобби зоны - ушатанный.

2026-07-25 • via Nuitee
M
Maxim • solo_traveller • kz
9
2026-07-20 • via Nuitee
Аскар • family_with_children • kz
10
2026-07-16 • via Nuitee
A
ali • couple • ae
1
شكرا
Pros:

الاستقبال فقط

Cons:

دخول الغرف بدون استاذان

2026-07-11 • via Nuitee
Егізбайұлы • solo_traveller • kz
1
2026-07-10 • via Nuitee
Y
Yerkebulan • solo_traveller • kz
6
2026-07-04 • via Nuitee
G
Gudavadze • solo_traveller • ru
3
2026-07-02 • via Nuitee
Z
Zarina • solo_traveller • kz
10
2026-06-30 • via Nuitee
V
Viktor • solo_traveller • kz
9
Хорошее впечатление!
2026-06-21 • via Nuitee
F
Fokina • solo_traveller • kz
5
2026-06-21 • via Nuitee
D
Dumitru • solo_traveller • ro
3
No natural light in thr middle of the day. All dark like night
Pros:

Position

Cons:

No natural light. Fake window

2026-06-17 • via Nuitee
J
Jeyaraj Albert • solo_traveller • ae
8
Pros:

Next to all the pick up tours

2026-06-17 • via Nuitee
N
Nazzara • couple • kg
3
2026-06-14 • via Nuitee
Серікболсын • couple • kz
1
2026-06-14 • via Nuitee
A
Aidyn • solo_traveller • kz
8
Pros:

Расположение

2026-06-11 • via Nuitee
Жанибек • couple • kz
7
2026-06-10 • via Nuitee
Серик • solo_traveller • kz
8
2026-06-09 • via Nuitee
A
Aidar • solo_traveller • kz
10
2026-06-08 • via Nuitee
B
Bekzod • solo_traveller • kz
4
2026-05-22 • via Nuitee
Рүстем • couple • kz
10
2026-05-21 • via Nuitee