Hyatt House New York/Chelsea

Hotels
•
Hyatt House
8.5 (2379 reviews)
815 Avenue of the Americas , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Good breakfast
Cons:
Uncomfortable sofa bed
Inconsistent room cleaning

Categories

Cleanliness
7.5
There were concerns about room cleaning and security.
Service
9.5
Staff was accommodating and helpful, providing excellent service.
Location
9
Great central location, very accessible to main attractions.
Room Quality
8
Rooms were comfortable and spacious, though one reviewer noted the sofa bed was uncomfortable.
Amenities
8.5
Amenities included a kitchenette and rooftop, though breakfast options were limited.
Value for Money
8
Some felt the pricing was high for the quality of the room and service.
Food and Beverage
9
Breakfast options were praised for variety and quality.
Overall Experience
8.5
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Central Location near Iconic Landmarks

Spacious Rooms with Modern Amenities

Convenient 24-hour Facilities

Book now for a memorable stay at Hyatt House New York/Chelsea.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 2379 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
J
Jorgelina • extended_group • ar
8
El Hotel está muy bien ubicado. La habitación muy cómoda para tres personas y completa el equipamiento de la cocina!
Pros:

La ubicación y el tamaño de la habitación. Súper equipada.

Cons:

El desayuno

2026-05-30 • via Nuitee
Z
Zeynep • family_with_children • tr
10
Amazing view and great location
Pros:

This was truly a hotel we loved in terms of location. Since we enjoy walking, we were able to reach many of the city’s iconic places on foot. There was also a metro station near the hotel. In addition, the cleanliness of the hotel was satisfactory. I can also say that the breakfast was sufficient. The view from the hotel was absolutely amazing.

2026-05-30 • via Nuitee
F
Florence • solo_traveller • fr
10
Pros:

L'emplacement de l'hôtel est idéal.
Le roof top avec une vue incroyable, manque juste quelques tables et chaises.

Cons:

Idéalement, un salon serait bienvenue.
La salle de sport manque d'une barre de traction !

2026-05-29 • via Nuitee
S
Salvatore • couple • it
8
Pros:

La finestra di vetro e la vista dello skyline

Cons:

Stanza molto piccola

2026-05-29 • via Nuitee
M
Markus • solo_traveller • se
5
2026-05-28 • via Nuitee
A
Adam • couple • us
9
Pros:

The hotel and room were very good. The breakfast bar was excellent, very unusual to have a complimentary breakfast for a NYC hotel.
The location was a plus as it was in Mid-town, so it was close to much within NYC. The hotel is literally at the beginning of the flower district, so walking past those stores was a treat.
We were halfway up and had a view of the Empire State Building and the top of the Chrysler Building from our room. Excellent!
Another unknown plus when booking was the rooftop patio for hotel guests, about 30 stories high. Super view! At most, there was about four others up there when we went up at twilight.

2026-05-28 • via Nuitee
A
Andreas • family_with_children • de
8
Ein schönes, zentral gelegenes Hotel.
Pros:

Das Personal im Hotel war sehr freundlich und hilfsbereit. Das Frühstück war nicht außergewöhnlich aber gut. Die Lage des Hotels war super, man hatte einen guten Subway-Anschluss in alle Richtungen.

Cons:

Auf dem Rooftop hätten ein paar gemütliche Sitzgelegenheiten stehen können, da man von dort aus einen tollen Ausblick hatte.

2026-05-27 • via Nuitee
J
Jani • solo_traveller • de
8
Gutes Hotel für einen Städtetrip
Pros:

Bequemes Bett, Kissen super, Fenster konnten geöffnet werden, gute Lage, sehr freundliche Mitarbeiterinnen, flauschige Handtücher, Haartrockner hatte eine ordentliche Leistung.

Zum Thema Fahrstuhl: wir haben in 9 Tagen 2x länger als 2/3 Minuten auf den Fahrstuhl gewartet. Der Trick könnte sein: früher sein als die anderen (d.h. Frühstück vor 8 Uhr).

Cons:

Das Frühstück könnte besser sein. Der Kaffee war jeden Morgen eher Wasser mit einer Note von Kaffee. Die Klimaanlage hat leider fast gar nicht funktioniert. Bei über 30 Grad Celsius draußen hat sie den Raum nicht unter 26 Grad gebracht.

2026-05-27 • via Nuitee
D
Daniela • solo_traveller • de
9
Wir hatten einen tollen Urlaub und haben uns in dem Hotel sehr wohl gefühlt.
Pros:

Frühstück ausreichend. Toll mit frischem Obst.
Die Lage ist perfekt um vieles zu Fuß zu erkunden.

Cons:

2 Fahrstühle zur Frühstückszeit hat zu langen Wartezeiten geführt. Einer war kurzzeitig außer Betrieb.
Die Musik im Frühstücksraum war zu laut.

2026-05-26 • via Nuitee
M
Mate • extended_group • de
9
2026-05-26 • via Nuitee
N
Narae • family_with_children • kr
10
하얏트 하우스 첼시는 가족여행객들에게 강력 추천합니다!
Pros:

숙소의 뷰는 정말 최고입니다!!
그리고 깔끔하고 지하철과 버스정류장이 가까워 좋습니다.
무료로 나오는 조식또한 여행객들에게 예산을 아끼는데 큰 힘이 되고, 종류가 많지 않지만 매일 바뀌는 계란, 햄등때문에 장기간 투숙에도 질림이 없었고, 배가 든든하게 하루를 시작할수있었습니다!
세탁시설이 있다는게 장기투숙객들에게는 정말 큰 도움이 됩니다!

Cons:

주말에 가끔 청소가 늦은경우가 있었습니다!
아이를 동반하고 있어 중간중간 호텔에 돌아와서 휴식을 취해야 했기때문에 청소는 항상 따로 부탁했습니다!

2026-05-26 • via Nuitee
A
Anna Marie • solo_traveller • de
5
Pros:

Lage.

Cons:

Frühstück kann man sich sparen.
Fußböden extrem schmutzig, wohl sehr lange nicht feucht gewischt. Meine weißen Strümpfe waren nicht mehr weiß sondern braun. 😄
Nachts habe ich trotz nicht eingeschalteter Klimaanlage gefroren. Es gibt nichts womit man sich etwas mehr zudecken kann. Schade.

2026-05-26 • via Nuitee
P
Przemysław • couple • pl
10
2026-05-25 • via Nuitee
P
pascal • family_with_children • fr
10
Pros:

La situation dans manhattan
La terrasse de l'hôtel et sa vue imprenable sur l'empire state building.
La gentillesse du personnel
Le buffet du petit déjeuner.
Hôtel bien insonorisé

Cons:

Temps d'attente de l'ascenseur parfois
Manque d'éclairage dans la chambre

2026-05-25 • via Nuitee
N
Nurzhamal • family_with_children • kz
10
Вид на город
Pros:

Чисто и уютно, все в шаговой доступности

2026-05-25 • via Nuitee
M
Michela • couple • it
10
2026-05-24 • via Nuitee
T
Tommaso • solo_traveller • it
9
2026-05-24 • via Nuitee
M
MARION • solo_traveller • fr
9
Pros:

La localisation, la propreté, l'équipement

Cons:

Le bruit du frigo !!! Les klaxons et le fait d'être en bas étage

2026-05-23 • via Nuitee
P
Patrik • family_with_children • sk
9
Pekný hotel so skvelou polohou
Pros:

Raňajky boli v pohode, síce sa opakovali, ale dalo sa vybrať z ponuky, teda okrem zeleniny. Hotel bol čistý a pre mňa asi najdôležitejšie - pohodlná posteľ. Manželská posteľ bola riadne široká, tak bola aj pre 2 pohodlná. Kúpeľňa bola pekná s veľkým sprchovým kútom. Veľké okná a keďže sme boli pomerne vysoko - pekný výhľad. Z prístupnej strešnej terasy a posilňovne výhľad na neďaleký Empire SB. Krásne. Zástavka metra (asi červená 1) 3 minúty chôdze.

Cons:

Jedno okno na izbe sa vďaka pokazenej kľučke nedalo zamknúť. Nahlásili sme to hneď ako sme prišli, ale za 8 nocí čo sme tam boli, tak to nevyriešili. Hluk z ulice však neprenikal do izby a vietor okno neotváral, tak sme to ani my neriešili.

2026-05-23 • via Nuitee
S
Stefan • couple • at
8
Gutes Preis-Leistungs-Verhältnis und Top Lage in New York
Pros:

Sehr höfliches und hilfsbereites Personal.
Die Tolle Aussicht von der Dachterrasse.

Cons:

Das Frühstücken war sehr einfach und nicht abwechslungsreich gestaltet.

2026-05-22 • via Nuitee