Pentland Hotel

Hotels
7.7 (1370 reviews)
Princes Street , Thurso , GB
+44 1847 893202

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Exceptional staff
Good breakfast options
Great value for money
Cons:
Cleanliness issues
Location challenges

Categories

Cleanliness
6.6
Some reviews highlight unclean rooms, including dirty areas and inadequate shower facilities.
Service
8.56
Many reviews mention exceptional staff and helpful service, particularly during difficult situations.
Location
7.11
Mixed feedback; while the hotel is centrally located, some reviews describe the surrounding area negatively.
Room Quality
7.56
Rooms generally rated well but some described as basic and needing improvement.
Amenities
8.08
The hotel offers satisfactory amenities, including heating and breakfast options.
Value for Money
8.54
Several reviews confirm good value for the price paid, especially with breakfast included.
Food and Beverage
7.6
Food quality mixed; breakfast praised but some dinner experiences noted as poor.
Overall Experience
7.57
General sentiment is positive but marred by some cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:34

Property Description

Fresh Caithness Seafood Restaurant
Indulge in the finest seafood dishes at our restaurant, showcasing the best of Caithness flavors.

Comfortable Rooms with Garden Views
Relax in our cozy rooms equipped with modern amenities and picturesque garden views, ensuring a peaceful stay.

Convenient Meeting Facilities and 24-hour Service
Host your events seamlessly with our meeting facilities and enjoy round-the-clock service from our friendly staff.

Book your stay at Pentland Hotel now and experience the perfect blend of comfort and convenience.

Important information:

Please note that there is free on street parking but spaces are limited.

The bar will open at 17:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Location

Guest Reviews

7.7
Based on 1370 reviews
Cleanliness: 6.6
Service: 8.56
Location: 7.11
Room Quality: 7.56
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 7.6
Overall Experience: 7.57
T
Trish • solo_traveller • gb
10
Pros:

Excellent stay. Room spotless and comfortable.
Very friendly and helpful staff.
Excellent breakfast.

Cons:

N/a

2026-10-14 • via Nuitee
P
Pieter Bas • couple • nl
6
Ok voor een nachtje, geen aanbeveling
Pros:

De locatie

Cons:

Muffe oude ontbijtzaal met dito ontbijt. Douche met schimmel

2026-10-13 • via Nuitee
M
Margaret • couple • au
9
The staff were very busy when we arrived with 3 bus loads of tourists but they found the Time to book us in and carry ou
Pros:

Close to Scarness to catch the ferry to the Orkney Islands. Close to town to have dinner out on the 2nd night we stayed there

Cons:

The hotel was very busy booking in three bus loads of tourists when we arrived .

2026-10-11 • via Nuitee
L
Lester • solo_traveller • au
8
Pros:

It was comfortable,

Cons:

Needs updating in some areas

2026-10-11 • via Nuitee
J
José Luis • family_with_children • es
7
Pros:

Bañera antigua y el grifo regulaba mal

2026-10-11 • via Nuitee
T
Theresa • family_with_children • gb
9
Will definately return, will just go to breakfat earlier
Pros:

The breakfast was wonderful foodwise. The room was lovely and spacious ans clean

Cons:

The onky issue we had with our stay however was at breakfast, finsing a table with crockery and cutlery was like hens teeth and noone assisted us

2026-10-08 • via Nuitee
D
Daniel Luke James • solo_traveller • gb
7
Pros:

The location and price were great , even breakfast wasn't bad neither

Cons:

The beds were a bit uncomfortable and shower room dated like most of the hotel but hard to moan at the price really

2026-09-18 • via Nuitee
M
Matthew • solo_traveller • gb
8
Pros:

Lovely hotel, great staff, nice rooms, food in restaurant was very good. And good breakfast.

2026-09-17 • via Nuitee
S
Stephen • couple • au
8
Pros:

great location an food

Cons:

bed was average

2026-09-16 • via Nuitee
K
Kay • couple • gb
7
Exceptional breakfast
Pros:

The breakfast was extremely good and staff very friendly and helpful.

2026-09-16 • via Nuitee
J
John • solo_traveller • gb
3
When you come up to your hotel and the hotel is missing two letters of its big letters on the main wall you know it hasn
Cons:

The room was dated and small the tv was literally on the ceiling

2026-09-16 • via Nuitee
D
Davina • couple • au
7
Pros:

Reception staff were friendly.

Cons:

The first bedroom we went to was upside down and was not habitable. Second room we were given still had dirty towels in from previous guests. Not a great start and believe they were having issues with new staff.
Morning breakfast was in a bit of disarray, with lack of glasses, cutlery and trying to find a staff member to assist took time.

2026-09-15 • via Nuitee
J
Jeremy • couple • gb
3
Poor
Pros:

Breakfast was ok

Cons:

Food took ages to arrive, toilet wasn’t clean when we arrived

2026-09-10 • via Nuitee
W
WEI-CHENG • couple • tw
7
2026-09-08 • via Nuitee
B
Benoit Edyta • family_with_children • be
8
2026-09-08 • via Nuitee
T
tracey • couple • gb
7
Pros:

The bedroom was small for a double but ok. Buffet breakfast was good

Cons:

Needs a bit of tlc

2026-09-08 • via Nuitee
P
Patricia • couple • ch
7
Hotel cher pour ce qu'il est
Pros:

L'hôtel a une histoire très ancienne

Cons:

Tout est un peu vieillot, et le lit ne fait que 150cm de large.

2026-09-07 • via Nuitee
C
Charel • couple • lu
7
Cons:

The property is verry old!

2026-09-07 • via Nuitee
C
Chantal • couple • nl
7
goed verblijf maar ontbijt viel tegen
Pros:

Een groot hotel met een goede locatie. Wij verbleven in een soort dependance en hadden daar een ruime, rustige en prima kamer. Dat vonden we erg prettig.

Het ontbijt viel ons helaas wat tegen. Het was erg massaal en druk, mede door de vele Amerikaanse gasten. Ook vonden we de hygiëne in de ontbijtruimte niet optimaal; de tafels waren niet altijd schoon en de stoelen waren wat oud en smoezelig. Ook het ontbijt zelf vonden we daardoor wat minder prettig.

Verder hebben we een prima verblijf gehad, vooral vanwege de rustige kamer en de goede ligging.

Cons:

ontbijt en ontbijtruimte

2026-09-07 • via Nuitee
M
Mariana • solo_traveller • ar
9
Pros:

Location and staff kindness

2026-09-02 • via Nuitee