Pentland Hotel

Hotels
7.7 (1365 reviews)
Princes Street , Thurso , gb
+44 1847 893202

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Exceptional staff
Good breakfast options
Great value for money
Cons:
Cleanliness issues
Location challenges

Categories

Cleanliness
6.6
Some reviews highlight unclean rooms, including dirty areas and inadequate shower facilities.
Service
8.56
Many reviews mention exceptional staff and helpful service, particularly during difficult situations.
Location
7.11
Mixed feedback; while the hotel is centrally located, some reviews describe the surrounding area negatively.
Room Quality
7.56
Rooms generally rated well but some described as basic and needing improvement.
Amenities
8.08
The hotel offers satisfactory amenities, including heating and breakfast options.
Value for Money
8.54
Several reviews confirm good value for the price paid, especially with breakfast included.
Food and Beverage
7.6
Food quality mixed; breakfast praised but some dinner experiences noted as poor.
Overall Experience
7.57
General sentiment is positive but marred by some cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:34

Property Description

Fresh Caithness Seafood Restaurant
Indulge in the finest seafood dishes at our restaurant, showcasing the best of Caithness flavors.

Comfortable Rooms with Garden Views
Relax in our cozy rooms equipped with modern amenities and picturesque garden views, ensuring a peaceful stay.

Convenient Meeting Facilities and 24-hour Service
Host your events seamlessly with our meeting facilities and enjoy round-the-clock service from our friendly staff.

Book your stay at Pentland Hotel now and experience the perfect blend of comfort and convenience.

Important information:

Please note that there is free on street parking but spaces are limited.

The bar will open at 17:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Location

Guest Reviews

7.7
Based on 1365 reviews
Cleanliness: 6.6
Service: 8.56
Location: 7.11
Room Quality: 7.56
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 7.6
Overall Experience: 7.57
G
gp • couple • fr
7
2026-08-08 • via Nuitee
W
William • family_with_children • th
10
Great traditional hotel in the heart of town. Good dinner options and full cooked breakfast. Comfortable room with conne
Pros:

Great location, good dinner options and comfy family room.

Cons:

Nothing.

2026-08-06 • via Nuitee
F
Farrah • family_with_children • gb
8
2026-08-06 • via Nuitee
A
Alan • couple • gb
8
2026-08-05 • via Nuitee
E
Ettore • solo_traveller • it
9
2026-08-05 • via Nuitee
K
Karen • solo_traveller • be
8
Pros:

Loveliest staff

2026-08-04 • via Nuitee
P
paola • solo_traveller • it
8
2026-08-04 • via Nuitee
K
Katie • couple • gb
7
Pros:

Location

Cons:

Very basic and not as clean as if like

2026-08-04 • via Nuitee
8
801katrinag • Couples • Scotland
2
Very disappointed
Pros:

Went for a bar meal last night and we won’t be going back anytime soon. We ordered prawn cocktails- well it consisted of lots of lettuce and some prawns- no tomatoes lemon etc and a slice of bread and butter. For £7 something it’s a rip off. Then our main meal arrives, husband ordered lasagne but scampi was served to him. He told the waiter this, and he questioned my husband with ‘are you sure’ really!!! So I’m afraid we won’t be going back. It’s such a pity as it used to be a good place to eat but not now and it was quite apparent as for being a Saturday night there were only 5 tables occupied which used to be unheard of in the Pentland.

2026-08-02 • via Tripadvisor
E
Ettore • solo_traveller • it
9
2026-08-02 • via Nuitee
O
Olive Smiles • couple • gb
8
A great place to break our journey after a long day’s driving.
Pros:

Excellent location .Easy to find and great access for onward travel to Orkney. Staff very helpful and friendly.

2026-07-25 • via Nuitee
T
Thomas Andrew • couple • ch
8
Pros:

Superb Indian restaurant just a few minutes away.

2026-07-25 • via Nuitee
A
Alan • family_with_children • gb
7
2026-07-22 • via Nuitee
D
Derek • extended_group • gb
8
2026-07-22 • via Nuitee
A
awZ3472XE • Solo travel • Scotland
6
Dissapointing
Pros:

Hotel lacks attention to details, room not like the one in the photo on website. Holes and paint on door in bathroom and fan dirty. Patch up job on bath sealant. Mirror missing from wall and holes left where screws were. Duvet flat and old, cushions on bed dirty, valance has hole in it.
Dining room chairs old and no padding left in seat. Waiting staff inexperienced and all over the place. Table of 8 and we were served at different times meaning some of us had to start eating as long wait for some to be served. Food was a hit or a miss, burnt broccoli and top of fish and potatoes first for me. Some food lukewarm not caused by being rude and starting before others at table. Breakfast was good but a few health and safety issues with layout. Toaster at bottom of stairs, tea and coffee next to hot food with little room between them and table of guests. Staircase carpet pattern caused difficulty on coming down the stairs which caused one of our party to fall with serious injuries.

2026-07-19 • via Tripadvisor
H
H9608ULchristinaw • Friends getaway • Dundee, Scotland
8
Clean and comfortable
Pros:

Room clean and tidy. Beds comfortable so had a good sleep. Floors very squeaky especially bathroom and corridor. Was on second floor but no lift, staff did carry bags up to room, so made climb up a bit easier. Had problem with shower couldn’t cool water down. Did report a few times but nothing done so ended up not having a shower. Food very tasty, good choice especially since I was with a bus group and lots to serve. Breakfast needs looking at as food items and glasses and plates not kept topped up, but again tasty food. Reception and bar staff very good, young staff in dining room so maybe just needing a little more experience of interacting with guests, but we all have to learn. Would stay again if in the area but would request a ground floor room.

2026-07-18 • via Tripadvisor
R
Reid • couple • za
7
Pros:

This was a good choice for the area as it offers meals therefore you dont need to leave the hotel.
For a rustic Scotland experience it hits the mark.

2026-07-09 • via Nuitee
S
Sally • solo_traveller • gb
8
Pros:

My room was upgraded to a double, very comfortable, liked the library, nice public spaces.

Cons:

Bar and restaurant were a bit utilitarian, although the meal I had was good. My room had windows but no view.

2026-07-04 • via Nuitee
T
Thomas Fringeli • solo_traveller • ch
9
Pros:

Leckeres Frühstück. Saubere Zimmer, bequeme Betten

Cons:

Duschvorhang hatte Schimmel und das Zimmer allgemein hätte eine Renovation nötig

2026-06-30 • via Nuitee
M
Markus • couple • ch
8
2026-06-26 • via Nuitee