Pentland Hotel

Hotels
7.7 (1294 reviews)
Princes Street , Thurso , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Exceptional staff
Good breakfast options
Great value for money
Cons:
Cleanliness issues
Location challenges

Categories

Cleanliness
6.6
Some reviews highlight unclean rooms, including dirty areas and inadequate shower facilities.
Service
8.56
Many reviews mention exceptional staff and helpful service, particularly during difficult situations.
Location
7.11
Mixed feedback; while the hotel is centrally located, some reviews describe the surrounding area negatively.
Room Quality
7.56
Rooms generally rated well but some described as basic and needing improvement.
Amenities
8.08
The hotel offers satisfactory amenities, including heating and breakfast options.
Value for Money
8.54
Several reviews confirm good value for the price paid, especially with breakfast included.
Food and Beverage
7.6
Food quality mixed; breakfast praised but some dinner experiences noted as poor.
Overall Experience
7.57
General sentiment is positive but marred by some cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:34

Property Description

Fresh Caithness Seafood Restaurant
Indulge in the finest seafood dishes at our restaurant, showcasing the best of Caithness flavors.

Comfortable Rooms with Garden Views
Relax in our cozy rooms equipped with modern amenities and picturesque garden views, ensuring a peaceful stay.

Convenient Meeting Facilities and 24-hour Service
Host your events seamlessly with our meeting facilities and enjoy round-the-clock service from our friendly staff.

Book your stay at Pentland Hotel now and experience the perfect blend of comfort and convenience.

Important information:

Please note that there is free on street parking but spaces are limited.

The bar will open at 17:00.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 3 years old and over stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1294 reviews
Cleanliness: 6.6
Service: 8.56
Location: 7.11
Room Quality: 7.56
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 7.6
Overall Experience: 7.57
A
Abhijith • solo_traveller • gb
9
Good rooms, best breakfast ever
Pros:

The location is just great. This is an old building, but its well maintained. The rooms are big, clean and tidy. The bedding provided was okey.
The best thing about the hotel was the brekfast. The serve a full english /Scottish brekfast, and it was perhaps one of the best brekfast we have ever had.
Jus make sure you go for breakfast before the tour bus crowds crowd the breakfast room.

Cons:

The hotel says it has parking. There is no parking. You will be casually asked to park on street, infront and around the hotel. Thankfully it was easy to get parking on the street in front of the hotel and you dont have to pay if you parak between 6 pm and 9 am.
The hotel staff could be a bit more warm and friendly, especially the reception staff.

2026-05-28 • via Nuitee
M
MB • solo_traveller • de
5
2026-05-27 • via Nuitee
M
Mary • solo_traveller • gb
8
Pros:

The carvery in the evening was excellent and very good value for money.

Cons:

Creaky floorboards.

2026-05-27 • via Nuitee
R
Richard Suter • solo_traveller • gb
7
Pros:

Beds are comfortable got a good night's sleep , staff are very helpful meals are great good variety we would come back ,

Cons:

It could do with a vacuum underneath radiators in bedrooms bathroom was a bit dirty mirror hadn't been cleaned tooth paste front of cupboard in bathroom could of done with a wipe over no soap in bathroom just body wash and shampoo we didn't have any views out of window as we was situated center of hotel

2026-05-26 • via Nuitee
C
Chris • extended_group • gb
9
Excellent. Recommended
Pros:

A friendly welcome

Cons:

Nothing

2026-05-26 • via Nuitee
F
Filippo • extended_group • it
10
2026-05-25 • via Nuitee
I
Ian and Julie • couple • gb
7
2026-05-25 • via Nuitee
D
diane • solo_traveller • gb
10
Pros:

all good especially lady on reception

Cons:

nothing great place

2026-05-24 • via Nuitee
E
Ellen • solo_traveller • gb
9
2026-05-23 • via Nuitee
A
Alex • family_with_children • gb
6
2026-05-23 • via Nuitee
P
Pia • couple • de
4
Die Glanzzeiten sind vorbei.
Pros:

Freundliches Personal, Parkplätze

Cons:

Das Hotel ist total runter gekommen. Die Ausstattung ist uralt, es riecht nach Chemikalien und wir hatten in unserem Zimmer einen alten Wasserschaden, der schön neben dem Bett zu sehen war. Auch das Badezimmer lädt nicht zum duschen ein.

2026-05-23 • via Nuitee
P
Paul • solo_traveller • gb
10
Cannot recommend highly enough - amazing hosts and outstanding accommodation.
Pros:

Sara and Alan go out of their way to make sure your stay is a memorable one.

Cons:

Waking up to a sea view, hosts, attention to detail, excellent facilities and meticulously clean.

2026-05-20 • via Nuitee
M
Michael • couple • gb
4
2026-05-19 • via Nuitee
H
Henry • couple • es
7
OK, I suppose.
Pros:

The breakfast was good.

Cons:

The whole place gave a feeling of being demotivated - the staff were probably fine, but there were very few smiles. I would take a close look at the management, but could be totally wrong.

2026-05-19 • via Nuitee
K
Kinga • extended_group • hu
7
Elfogadható.
Pros:

A reggeli jó volt, elegendő választékkal. A szobák viszonylag kényelmesek. A személyzet nagyon kedves.

Cons:

A folyosón az étterem miatt folyamatosan hal szag volt.

2026-05-19 • via Nuitee
D
Diane • couple • gb
2
Dreadful
Pros:

Nothing

Cons:

Room too small. No mirror in room, very small one in bathroom. Shower awful, only a trickle.2 windows which had to have the curtains drawn permanently as overlooked. Worse hotel room I have stayed in for a long time.

2026-05-16 • via Nuitee
A
Anna-Marie • couple • gb
7
The hotel was ok but could benefit from an upgrade.
Pros:

Good location

Cons:

Old fashioned.

2026-05-16 • via Nuitee
P
pauline • extended_group • gb
8
Lovely breakfast
Pros:

The breakfast was amazing. One of the best I’ve had in a long time. Staff were very friendly. Room was comfortable.

Cons:

Because the radiator was under the window, and when curtains were closed it was behind them, the room was very very cold.

2026-05-15 • via Nuitee
L
Louise • couple • au
8
Very comfortable stay.
Pros:

Great position. Room was lovely and warm. Breakfast was good and breakfast staff were fabulous.

2026-05-14 • via Nuitee
P
Patricia • solo_traveller • gb
6
Some areas require improvement
Pros:

In centre of town within walking distance of restaurants.
All staff very helpful.

Cons:

Requested a quiet room but it was overlooking main road! The receptionist was very helpful and changed the room but I found the bathroom bin hadn't been emptied from previous occupant.

2026-05-13 • via Nuitee