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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Breakfast in the room
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Massage services
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Windsurfing
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Babysitting/child services
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Solarium
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Hammam
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Beachfront
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Snack bar
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Water sport facilities on site
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Evening entertainment
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Kids' club
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Pet basket
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Manicure
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Pedicure
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Hair Salon Services
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Walking tours
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Key card access
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Bike tours
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Live music/performance
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Broadcast Live sport events
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Cooking class
Review Highlights
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Property Description
Luxurious Spa and Wellness Amenities:
Indulge in relaxation at the spa centre and sauna, offering a rejuvenating experience. Unwind by the outdoor pool or stay active at the fitness centre for a well-rounded wellness retreat.
Elegant Rooms with Premium Features:
Each room is a sanctuary with air conditioning, a flat-screen TV, and a private balcony or patio. Enjoy the comfort of plush bath robes and slippers, ensuring a pampering stay.
Exciting Activities and Services:
From water sports to horse riding, the hotel offers a range of activities for adventure seekers. Take advantage of the 24-hour front desk, hairdresser services, and car hire facilities for a seamless stay.
Experience luxury and relaxation at W Punta de Mita - book your stay now for a memorable getaway.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
Our visit to the W Punta de Mita was, without question, the worst resort experience we’ve ever had.
From the moment we arrived, the service was terrible. The staff was consistently rude, dismissive, and made us feel like we were an inconvenience rather than paying guests. For a resort charging luxury prices, the level of hospitality was completely unacceptable.
The property itself was also a huge disappointment. The beach chairs were dirty and worn and the beach felt neglected and was nothing like the luxury experience we expected. Considering the premium prices, there is simply no excuse for the condition of the beach and facilities.
The most disturbing part of our visit happened as we were leaving. A valet employee confronted us during a disagreement and told us, “This is not your country,” and said he could “send people to your room.” We perceived those statements as threatening and intimidating. No guest should ever be spoken to that way, especially by someone representing a luxury resort. Instead of attempting to resolve the situation professionally, we left feeling unsafe.
To put this in perspective, we visited Auberge the day before for essentially the same price. The difference was incredible. The service was warm and attentive, the beach was beautiful and clean, the chairs were comfortable, and the food was outstanding. It was everything a luxury resort should be.
There are far better places to spend your money in Punta Mita. Based on our experience, I cannot recommend the W and would strongly encourage travelers to choose one of the many other exceptional resorts in the area instead.
Had the most memorable and delicious lunch with Francelia and Joan at Chevycheria. We had the tuna tostada and aguachile, safe to say they were the best ceviches we have ever had!
El servicio, la comida y la comodidad excelente.
El hotel tiene necesidades de mantenimiento en la alberca de adultos.
Las instalaciones y la plata privada
El acceso por la carretera, falta una mejor señalización
Todo es muy bonito y el trato excelente
El precio de la comida es muy elevado
Buen hotel, pero me parece muy costoso para lo que ofrece, las piscinas son pequeñas y hay poco entretenimiento; si bien hay una piscina abierta 24 horas, en la noche no hay luz y dan 0 ganas de meterse así. Estamos en pleno mundial y el televisor que ponen es como de 50 pulgadas sin sonido… le faltaba bastante aire acondicionado a los lugares cerrados ya que abrían las puertas y se sentía el calor terrible… habitaciones cómodas, baño espacioso y eso sí, comida espectacular, room service impecable.
Le faltan demasiadas actividades para no aburrirse, teniendo en cuenta que está en una zona donde lo único por hacer es disfrutar el hotel
We are flying home right now. Our five-day stay was incredible. Front office check-in and staff were a pleasure (Ruben). And server Julio was outstanding. The room was exceptional, they take very good care of Marriott members with status, the resort was clean, the sitting area at the pool is mostly all couch beds (without a charge), and ……. A WOW experience.
Beautiful property in front of the beach, delicious restaurants and spectacular service - with no doubt we will come back
Nothing, everything was great
Muy amables ✌️
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
Calidad, buen servicio amabilidad
W Punta de Mita is a standout hotel and easily one of the best W properties we’ve visited. From arrival to departure, the experience was polished, welcoming, and memorable.
The resort’s design blends contemporary style and the natural beauty of Punta de Mita. Rooms are beautifully appointed, exceptionally comfortable, and thoughtfully integrated into the surroundings, creating a relaxed yet sophisticated atmosphere.
Service is a defining strength. Every interaction felt warm, genuine, and professional, with staff consistently going above and beyond to ensure a seamless stay.
Dining was equally impressive. Chevichería became a daily favorite thanks to its excellent cuisine and vibrant setting, while the rest of the food and beverage program—from poolside drinks to restaurant dinners—was consistently outstanding.
Most of all, the people make this property special. Special thanks to Ruben and Carlos at the Front Desk; Marco and Luis at the Living Room; Oscar and Armando at the Wet Deck; Alvaro, Chef Roberto, and Regina at Chevichería; and Belen and Francisco at Venazú. Their hospitality and attention to detail made a lasting impression.
With exceptional design, attentive service, excellent dining, and a remarkable team, W Punta de Mita delivers a top-tier resort experience. We look forward to returning and highly recommend it to anyone visiting the area.
ubicacion privilegiada y un servicio excelente.!
el tema de las propinas es un poco excesivo ya que por todo servicio te hacen automaticamente un cargo por el mismo servicio, encima te pide propina por todo!
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