AC Hotel by Marriott Phoenix Tempe/Downtown

Fantastic experience with notably exceptional hospitality from Chandler. Just one example, I mentioned I liked an oat milk latte my first morning, but they didn’t have oat milk. The next morning he had gotten some just for me. He remembered everyone’s names and went above and beyond to accompdate.

The stay at AC hotel Tempe was great. We had a 4 night stay at the hotel and the staff made it very comfortable and pleasant. The restaurant staff, Logan and Chandler I believe were awesome. They are very empathetic and make sure everyone is taken care of. 10 on 10 to both.

Great location and amazing staff in the kitchen with Logan and Chandler, and at the bar with Lexi and Carlota. I had an amazing prosciutto and egg breakfast before heading off to my work meeting and a good old fashioned at night

Ubicacion

Superb service from all staff. Shout out to both Jack and Carlo on front desk, and Chandler and Victoria serving breakfast.

Great facilities (pool, gym). Very pleasant lobby lounge/bar to chill in.

We were travelling as family of 4 adults (perfect). Would also be great business trip accomodation (there were plenty of obvious business trippers around).

I had an emergency stay because I was in between apartments literally by 1 day. I was distraught by how my old apartment complex was treating me so, i just had to go ahead and book a hotel. I was very stressed by the situation and when i got to this hotel, the smiles, quick chit chat and helpfulness of the staff made the weight of the world disappear for just a moment. The bed was comfortable and the room was spacious to relax. House keeping was also sweet to me when i made a mess in the hallway. Being treated nicely when the world has got on your last nerve is so much appreciated. You never know what people are going through. Thank you to the staff for providing a safe, friendly and clean atmosphere for customers like me😌

We should've looked at more reviews before booking, including Yelp! We prepaid our reservation with Marriott.Check-in was great, simple, and staff were very helpful welcoming! It was in a great location. However, the elevator and the room, ugh! DIRTY! There was a large brown stain on the bed. The bathroom had white splat on the mirror, the wall, and near the toilet. Also, the toilet would continuously run. It wasn't an issue until the last day when it OVERFLOWED! The shower was old, you could see scum, and it leaked everywhere! I reported it to the front office and went to change rooms. The second room seemed worse. We decided to book a different hotel, but due to our reservation being prepaid, it was a hassle because the front desk staff was new. Our trip was already packed with a full schedule, so changing hotels in the middle of our stay was extremely difficult.
On checkout day, we went to our vehicle, and a note was left saying, "Only registered guests are allowed for loading and unloading or be towed." It caught us off guard because our vehicle was registered the entire time. The funny thing is, there was no posted sign anywhere in sight.Won't be returning. Very disappointed.

Comfortable beds, good view, great breakfast staff

Nice hotel in good location for ASU visit.

AC Hotel in Tempe was a pleasant surprise. The staff was lovely and really helped accommodate us. We travel a lot, and we recognize the efforts people make. Daniel was really helpful in helping us.
The corner units are very nice. However, the traffic along Rio Salado Pkwy is extremely noisy, so if you're a light sleeper, avoid these rooms. There is also a lot of airplane traffic directly overhead. However, the rooms are lovely and appointed nicely. The floor-to-ceiling windows are fantastic for views. Location is great for ASU or Marquee theater events.
Rooftop pool is super-cool with great views of the mountains and surrounding town.

Note to Marriott in general...stop installing glass bathroom entry doors. Was there left-over shower supplies? So annoying not only being woken up in the middle of the night with bright bathroom lights shining directly into the bedroom, but there's also zero privacy. Springhill Suites also does this and I avoid them now when not traveling alone.
Negatives: Room rates are decent here, but add in the $20 for parking, which is across the street.

Location, Breakfast buffet, Staff, and Room Cleanliness

Really like this hotel! Great staff, especially Jack Gurries on this trip. And Ronnie too. Nice pool with views on the top floor too. I come here every year for a business meeting.