Bennetts Hotel

Everything was great

Could do with decent net curtain in room 5

Needed a bit of tender care, few things lacked attention to detail but for one night it did the job.

Getting into the car park was not easy, would be helpful if directions given.

We booked this whole hotel for 28.09.26 for the weekend as we were getting married in the area and wanted to be together with our bridal party. On first impression the welcome from staff was warm and the hotel and rooms were clean. During our stay we were asked to keep our 3 year old party member quiet, the staff member told the child himself if she wasn't quiet he would call the police!! The noise from the child(ren) was from them walking around on the wooden flooring. The Children spent the rest of their time in the hotel on their tiptoes trying to be quiet. We didn't have the daily room service as was stated on the website so had to ask for toilet rolls and milk etc to make drinks in the rooms, the milk cartons were mainly sour and we purchased our own milk, we had to clean out the fridge before the milk could be put in it. We also had to request a dust pan and brush to clean dried food up from the room floor when we changed a bed's location. We were told again on the second night to keep the kids quiet. On the night of the wedding we were locked out of the hotel and had to stand out in the rain until the hotel answered our telephone call to let us in despite knowing what time we were expecting to be back. Every morning the hotel door was unlocked with no staff to be seen. Since leaving the hotel we realised one of the groomsmen had left his brand new £400 3 piece suit in the hotel room. Tbe hotel have advised it will have been disposed of!!! After 3 days any items left at the hotel are disposed of as it's presumed by the staff that people don't want them! On contacting the hotel the customer service has been disgraceful, we now have to travel back around 60 miles to attempt to find the suit which cost almost £500. Highly disappointed with our stay.

No lamp in the room

Not child friendly-staff told our 3 year old traveller if she wasn't quiet he was going to call the police!! All she was doing was walking around the room which had wooden flooring.

Rooms not tended to daily, toilet rolls, tea/coffee/milk not topped up, had to go to reception to collect more supplies.

No one around staff wise until late morning so no chance of breakfast.

Hotel locked us out, had to wait out in the rain until we contacted hotel to ask them to let us in, staff then laughed at us!

Customer service really bad. Contacted the hotel following our stay to advise one of the groomsmen had forgotten his brand new 3 piece suit, hotel advised they bin anything left over when customer leaves. This suit was very expensive and purchased for this specific wedding weekend, who throws away a brand new suit presuming no one wants it??? They had all our contact details so why wouldn't they contact us? Fuming!.

There is no plug socket near a mirror for a a hair dryer or straightners. A mirror in the main bedroom would solve this. Kettle was a bit grubby needed cleaning but the inside was clean just needed a wipe on the outside covered in grime and dust. No toiletries in the bathroom.

No greeting on arrival. Checked in a given key with brief directions to room. Linen on all the sofa’s in reception, towels everywhere on landing and dirty crockery too.

We booked prior to change of management. Hadn’t received any communication to advise this. Booked B&B but no breakfast offered. When I questioned timings for breakfast, I was advised to visit a local cafe that was closed. No apology for inconvenience.

Room wiped down but not clean. Tea & coffee in room enough for 1 cup each despite staying for 2 nights.

Team only seemed interested in restaurant guests. Would have tried restaurant if had a better experience in the hotel.

The shower head appeared to have quite a bit of limescale build up.
The leg on all bathroom fawcets was also quite long to wait for. Would be beneficial for staff to advise that you'll need to leave the water running for a prolonged period of time before it gets warm/hot

Very noisy while trying to sleep our rooms seemed like we were right above the restaurant hence the noise windows were dirty cob webs around the windows which hadn’t been cleaned for quite a while the rooms were abit tatty and dark

Not really a concern, no one there to check us out , but left key at reception.

Staff unavailable - nobody to serve food or drinks. No breakfast offered.