Empire Hotel Queenstown

Hotels
7.3 (1154 reviews)
2 Orr street , Queenstown , au

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Old world charm
Cons:
Cleanliness issues
Small room size
Limited food options

Categories

Cleanliness
6.3
Several reviews mentioned issues such as unpleasant odors and cleanliness concerns.
Service
8.3
Positive mentions of staff being friendly and accommodating.
Location
8.3
Consistently praised for its location and accessibility.
Room Quality
6.3
Multiple complaints about small, uncomfortable rooms and poor furnishings.
Amenities
8.3
Amenities such as the breakfast were noted positively despite some limitations.
Value for Money
6.3
Noted issues with pricing not matching the quality of stay.
Food and Beverage
6.3
Mixed reviews with some saying breakfast options were limited and unappealing.
Overall Experience
8.3
Overall reviews highlight a generally positive experience despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:10

Property Description

Welcome to Empire Hotel Queenstown!

Convenient Amenities: Enjoy our shared lounge, restaurant, and bar during your stay. Benefit from free WiFi and room service for a comfortable experience.

Cozy Accommodations: Rest easy in rooms with quality bed linen and towels provided for your convenience.

Exciting Activities: Have a blast playing darts or explore popular outdoor activities like hiking and fishing nearby.

Ready to experience a delightful stay at Empire Hotel Queenstown? Book now and make unforgettable memories!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.3
Based on 1154 reviews
Cleanliness: 6.3
Service: 8.3
Location: 8.3
Room Quality: 6.3
Amenities: 8.3
Value for Money: 6.3
Food and Beverage: 6.3
Overall Experience: 8.3
L
Lydia • solo_traveller • au
7
Pros:

Old world faded feel

Cons:

Breakfast coffee

2026-07-25 • via Nuitee
L
Lahiru911 • solo_traveller • lk
3
Disappointing Check-in and Room Allocation, but Good Location
Pros:

The hotel's location is excellent. It is conveniently close to the West Coast Wilderness Railway station, the town centre, restaurants, and other attractions, making it easy to explore Queenstown on foot.
Although we had an issue at check-in, I would like to thank the male staff member at reception who handled the situation professionally. After listening to our concerns, he upgraded us to a room with the proper size and bedding, which made our stay much more comfortable. His excellent customer service turned our experience around.

Cons:

We booked and fully paid for a larger room through Booking.com three days before our arrival, based on the photos and room description. However, at check-in we were offered a much smaller, lower-grade room and were told that our booked room had already been given to someone else.
When I asked the female receptionist why this had happened, she said they were not aware of Booking.com reservations and that their system did not reflect those bookings. I explained that Booking.com sells the rooms based on the hotel's own availability and information, but instead of providing a clear explanation or solution, she simply offered us a complimentary drink.
As we were travelling from Hobart with two adults and one child, we had specifically booked the larger room to ensure a comfortable night's rest after a long journey. Fortunately, when I spoke with another staff member later, he understood the issue and resolved it promptly by providing us with a suitable room.
The room itself could also be improved. There were no ironing facilities, no wardrobe or cupboard to store clothes, and the coffee-making area had poor lighting, making it less convenient to use.

2026-07-21 • via Nuitee
S
Sasa • solo_traveller • au
10
2026-07-21 • via Nuitee
W
warwick • solo_traveller • au
10
2026-07-20 • via Nuitee
X
Xulin • couple • au
7
Good place in Queenstown for a one night stay , and the staff is super helpful!
Pros:

The location is perfect!

Cons:

The room furniture is quite old.

2026-07-19 • via Nuitee
M
McCann • family_with_children • au
6
We had a comfortable stopover on our way to Strahan.
Pros:

Comfortable stopover on our way to Strahan. Good that breakfast was provided.

Cons:

It was comfortable and did the job.

2026-07-18 • via Nuitee
K
Karen • couple • au
10
Pros:

Location, friendly and helpful staff

Cons:

Squeaky floorboards but understandable due to age of property

2026-07-18 • via Nuitee
P
Paul • couple • au
8
Pros:

Great location food was perfect History in the staircase made from Tassie Timber shipped to England to be made shipped back and installed over 100 years ago

Cons:

Nothing

2026-07-09 • via Nuitee
B
Baker • couple • au
6
Pros:

Clean and comfy just wish the bar/restaurant stayed open later.

2026-07-08 • via Nuitee
B
Barry • solo_traveller • au
10
2026-07-07 • via Nuitee
M
Maria • couple • au
5
A good spot to stay on the way to Cradle Mt.
Pros:

The experience of staying in a grand old hotel.

Cons:

The fire alarm going off at 11pm and 5am.

2026-07-05 • via Nuitee
A
Alison • couple • au
9
Lovely old pub with great meals. Comfy bed.
Pros:

Lovely old pub central to Main Street. Beautiful Blackwood staircase. Comfy and clean. Good pub meals.

Cons:

The fire alarm went off at 830 pm and again at 0500! I guess you can’t predict that tho.

2026-07-04 • via Nuitee
N
Nancy • family_with_children • au
10
Pros:

The staff is friendly, the breakfast is good and the location is in the town center. Although the bathrooms are shared with others, they look like newly renovated and very spacious and clean.

2026-07-01 • via Nuitee
D
Daniela • family_with_children • au
5
Pros:

Very rundown!
Beware there’s no lift or elevator. We had to walk with luggage three flights of stairs very annoying.

2026-06-30 • via Nuitee
S
Susan • couple • au
9
2026-06-28 • via Nuitee
D
David • extended_group • us
10
It was a privilege to stay in such a magnificent and historical building.
Pros:

Incredible old building with amazing wooden staircase and furniture. Huge restored modern bathrooms and in the heart of town.

2026-06-27 • via Nuitee
G
Graeme • couple • au
6
Bit disappointed.
Pros:

Minimal

Cons:

Room was a bit to small. Mattress was uncomfortable.

2026-06-24 • via Nuitee
D
Denis • solo_traveller • au
10
2026-06-18 • via Nuitee
B
Barry • couple • au
10
Great spot, great service, beautifull hotel
2026-06-15 • via Nuitee
R
Ross • solo_traveller • au
7
Pros:

Gluten free breakfast option

2026-06-14 • via Nuitee