Holiday Inn Express & Suites Monterrey Valle by IHG

Hotels
•
Holiday Inn Express
8.7 (471 reviews)
Vasconcelos 345 Oriente Col Santa Engracia , Monterrey , MX
+52 81 2222 6000

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds and pillows
Friendly/helpful staff and supportive manager
Excellent location and city views
Modern / new-feeling rooms
Good value/price for many guests
Complimentary lobby treats (popcorn)
Cons:
Breakfast basic and limited (poor selection and short hours)
Confusing parking and poor signage
Noise from nearby avenues and occasional remodeling
Lack of some amenities (no pool, missing bathroom amenities, no ice on floors)
Housekeeping issues (early room entry, occasional dirt under bed)
Billing/invoice handling problems and occasional rude reception staff

Categories

Cleanliness
8.2
Generally reported as clean and rooms described as 'hermosa' and 'nuevas', but multiple guests reported issues (seeds on bed, trash under bed) and early/mistimed housekeeping, so slightly below top-tier.
Service
9
Staff frequently called friendly and helpful (manager assisted on check-in, reception helped guests); however there are isolated reports of poor attitude from some receptionists and billing/service resolution problems. Overall service sentiment is positive.
Location
9.5
Location widely praised ('Excellent location', good view, convenient to UDEM/San Pedro). Some noise noted due to proximity to major avenues, but location sentiment is strongly positive.
Room Quality
9.4
Rooms described as new, in good condition, with very comfortable beds and pillows; occasional noise from remodelling reported but room quality is consistently praised.
Amenities
7.9
Mixed: small positives (popcorn in lobby) but notable gaps reported — no pool, missing bathroom amenities, no ice on some floors, confusing parking/poor signage — which lowers this score.
Value for Money
8.9
Several guests commented on good price/quality and felt pleasantly surprised by the rooms; one complaint about early check-in charge. Overall perceived as good value.
Food and Beverage
6.8
Consistent negative feedback about breakfast: very basic selection (no cheeses/ham), short breakfast hours that many found inconvenient, and remarks about juice quality — overall weak F&B sentiment.
Overall Experience
9.9
Majority of reviews call the stay 'muy buena'/'excelente' with praise for rooms, staff and location. Minor but recurring issues (breakfast, parking, occasional staff attitude, noise) present but do not dominate overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location
Holiday Inn Express & Suites Monterrey Valle is ideally situated in San Pedro Garza, Monterrey. Guests can easily access Plaza Fiesta San Agustin within a 5-minute walk and ITESM Campus Monterrey just 8 km away.

Complimentary Services
Enjoy a daily full Express Breakfast on the house during your stay. Additionally, take advantage of the complimentary shuttle service offered to explore surrounding areas within a 10 km radius.

Easy Airport Access
With Monterrey International Airport only 30 km away, your journey to and from the hotel is made hassle-free. Book your stay now at Holiday Inn Express & Suites Monterrey Valle for a seamless travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Location

Guest Reviews

8.7
Based on 471 reviews
Cleanliness: 8.2
Service: 9
Location: 9.5
Room Quality: 9.4
Amenities: 7.9
Value for Money: 8.9
Food and Beverage: 6.8
Overall Experience: 9.9
S
Stephaniel • extended_group • us
10
2026-10-31 • via Nuitee
M
Machado • extended_group • us
10
2026-10-28 • via Nuitee
I
Irazu Corral • couple • mx
8
VISITA A LA UDEM Y SAN PEDRO
Pros:

LAS CAMAS Y ALMOHADAS SUPER COMODAS
EL GERENTE DE RECEPCIÓN NOS APOYO PARA LA ENTREGA DE LA HABITACIÓN
HAY PALOMITAS EN CORTESIA EN EL LOBBY POR LA TARDE

Cons:

EL HORARIO DEL DESAYUNO ES DEMASIADO CORTO, TERMINA 930 AM VENIAMOS MUY CANSADOS DEL VUELO (NOCTURNO Y NO PUDIMOS TOMARLO)

LA CAMARISTA TOCANDO Y ABRIENDO LA PUERTA 8 AM PARA HACER LA LIMPIEZA

EL ESTACIONAMIENTO MUY CONFUSO EN EL SOTANO 3 DE UNA PLAZA COMERCIAL, NO FUE FACIL ENCONTRARLO

EN EL CUARTO SE ESCUCHABAN RUIDOS DE REMODELACIONES

NO HABÍA AMENIDADES EN EL BAÑO,

PEDIMOS LA HABITACION UNAS HORAS ANTES y NOS COBRARON MEDIA TARIFA COMPLETA

2026-10-26 • via Nuitee
S
Sandra • couple • co
10
Muy buena estancia
Pros:

Todo. La habitación, el baño, las instalaciones.

Cons:

El unico pero que tengo es que el desayuno es muy básico. No tienen quesos, jamones. Solo huevo , algo de frutas, pan y ya.

2026-10-26 • via Nuitee
R
RAMON • couple • mx
10
excelente mucho mejor que otros
Pros:

desayuno

Cons:

necesitaba hielo pero no pude tomar de donde estaba la maquina

2026-10-26 • via Nuitee
J
Jose Antonio • family_with_children • mx
9
Muy buena
Pros:

Buen servicio de desayuno

Cons:

En la noche que llegue ya no había estacionamientos del hotel, había muchos vacíos (reservados)pero decían que eran de oficinas, desconocía que si me podía parar ahí.

2026-10-26 • via Nuitee
C
Christopher • solo_traveller • mx
10
2026-10-21 • via Nuitee
S
Sergio Enrique • family_with_children • mx
1
Pros:

Pésimo servicio para la factura nunca me la dieron y me mandaron con la aplicación que tampoco me resolvió nada.

Cons:

El servicio para resolver mi factura

2026-10-20 • via Nuitee
C
Cristian • solo_traveller • co
9
2026-10-18 • via Nuitee
Ávila • solo_traveller • mx
10
Pros:

Todo

2026-10-15 • via Nuitee
F
Flores • couple • us
9
2026-10-15 • via Nuitee
L
Limon • family_with_children • mx
10
2026-10-15 • via Nuitee
A
Arauz • extended_group • es
10
EXCELENTE MUY AGRADABLE
Pros:

UBICACION HABITACION Y VISTA A LA CIUDAD

Cons:

POR EL MOMENTO TODO BIEN

2026-10-14 • via Nuitee
L
Lourdes • extended_group • mx
10
Pros:

todo excelente menú desayuno muy bueno

Cons:

sin comentarios

2026-10-14 • via Nuitee
J
Jessica • family_with_children • us
10
2026-10-13 • via Nuitee
M
marcosrosen • solo_traveller • il
7
Pros:

Friendly staff, tried to help as much as they could even when I arrived without prior reservation

Cons:

Very noisy !! Hard to sleep, the hotel is located next by two avenues just in the intersection so double noise !!

2026-10-13 • via Nuitee
L
Lera Mejía • solo_traveller • mx
9
2026-10-12 • via Nuitee
R
Rodolfo • couple • mx
1
2026-10-12 • via Nuitee
P
Patrícia Rebello • couple • br
9
Localização e conforto
Pros:

Quartos
Localização

2026-10-12 • via Nuitee
L
Luca • solo_traveller • mx
9
2026-10-12 • via Nuitee