Embassy Suites by Hilton Charlotte Uptown

We stayed here for three nights during our trip to Charlotte.

The location is excellent, and there were several things we genuinely appreciated. Vanda at breakfast quite literally started our mornings on a high note with her cheerful singing and warm welcome. The complimentary evening reception with snacks and two drinks per guest was also a nice touch.

Unfortunately, our room was not cleaned to the standard we expect from a four-star Hilton. The toilet had visible stains that should have been removed before our arrival, and we also noticed dirty mirrors in both our room and in the lobby. These details left us with the impression that cleanliness was not being given the attention it should.

During our stay, my husband developed significant eye irritation that affected much of our holiday. We cannot say what caused it, but the symptoms began while we were staying in the room and disappeared shortly after we left the hotel. Whether it was related to the room or simply a coincidence, we cannot say, but it certainly affected our experience.

The evening reception was appreciated, but serving drinks in plastic cups and food on paper plates felt out of place for a four-star hotel. We asked for proper glasses and were given them without any problem, so they were clearly available.

What disappointed us the most, however, was what happened after our stay. We contacted the hotel through Booking.com and also emailed the hotel directly to explain our concerns. Weeks later, we still have not received any response whatsoever. A simple acknowledgement, an apology, or any professional response would have gone a long way.

There are clearly staff members here who care about their guests, and Vanda is a great example of that. Unfortunately, the housekeeping standards and the complete lack of response after our stay mean we cannot recommend this hotel based on our experience.

Excellent location. Vanda at breakfast deserves a special mention—she quite literally started our mornings on a high note with her cheerful singing and warm welcome. She made breakfast a pleasure every day. We also appreciated the complimentary evening reception with snacks and two drinks per guest.

Family reunion. Customer service has been amazing! Wanda making the omelets and Maxine at the front desk made a difference.

This is the third day in a row having breakfast first thing in the morning. Wanda the woman that makes the omelette s is an amazing employee. She is professional, has a great memory, is uplifting, and sings beautifully, while she works. Wanda is an inspiration to everyone who she serves. She truly has a servants heart.

We should all be thanking Wanda for her setting a great example to everyone she comes in contact with. Thank you...Rhett King

I enjoyed my stay at the Embassy Suites uptown Charlotte NC. Upon my arrival I met a young lady in Valet that was extremely nice. The front desk attendants were professional being that my reservations were made by reservations due to being blocked at a Tru by Hilton that doesn’t accommodate locals who travel for work. During the Happy Hour I picked a few drinks to my liking by the bartender who was very friendly and polite. I met a maintenance man earlier in my room replacing my curtains cords. There was a chef named Derrick who was preparing for a reunion reception upstairs. I asked about an order of fried chicken in which case I placed and returned later to pick up. Kindness was at an all time high. I met Wanda the chef during breakfast and she prepared an omelette for me. I retrieved other breakfast items during the buffet line. It was great to be remembered for all the positive energy and attributes I left behind on my last visit.

Hotel staff was very friendly and helpful. Miss Ann made sure our breakfast was exactly what we wanted. The singing chef made the morning start off on a cheery note. And the room was very comfortable and the hotel appeared recently renovated.

We had a wonderful stay! The hotel is modern, clean, and very well maintained. The staff was friendly and welcoming. At check-in, we received complimentary bottled water, and the kids were given snacks, which was a very nice touch. The breakfast was excellent, with a great variety of fresh fruit, berries, and hot food. We also really enjoyed the evening happy hour with complimentary snacks like chips, cheese, and dips, along with three free drinks per guest, including cocktails, wine, or beer. Overall, it was one of the best hotel experiences during our road trip.

clean , free breakfast (minus someone bringing their dog in to the food/buffet area, seems unsanitary to me), complementary drinks for happy hour.

Great location and very easy to get to downtown locations. Excellent access to the convention center.

My personal highlight: Wanda at the omelette bar in the mornings. Such a sweet lady!

Rooms were fairly standard for Embassy Suites, but fitness center was disappointing. It had most of the normal stuff, but very poorly laid out.

The room was clean and very comfortable

The staff and room

It was very close to things

The hotel offered a very spacious king suite with kitchenette. It had a great variety of television channels and an awesome breakfast along with free evening drinks and snacks. The only negative item about the stay was that the air conditioning was not operating the first night in the lobby area. And we had no hot water during the evening for showers. The hot water did work if you tried to take a shower later in the morning or afternoon. it is also conveniently located to the NASCAR Hall of Fame, the convention center, and the Spectrum center.

Nice hotel. Wanda was the best at the omelette bar!

Monique at the front desk was awesome! Ms. Wanda made breakfast a delight with her energetic spirit and delicious omelet. Im definitely staying again.

Your team helped secure me a room when I thought I have booked 2 rooms and only had 1 upon arrival. The breakfast and service is amazing! Also Ann in your staff was a joy to be around and had great hospitality

Great variety for breakfast and staff are super friendly!

Breakfast was amazing and Ms Ann helped me with making my selections and was very attentive taking our plates and refilling out drink

Miss Ann was amazing . Her customer service was unmatched. She greeted us with a smile and offered assistance through our breakfast experience. We will definitely return to the Embassy Suites Martin Luther King Jr. Blvd in Charlotte NC. By the way, we’re here for the Usher/Chris Brown concert. Turn up!!!!!

Terrific hotel, close to the office and staffed with wonderful team members! Wanda, the morning chef, is a delight!