Hotel Ambassador Mérida

Hotels
•
Kavia Hotels
7.5 (1902 reviews)
Calle 59 x 68 No. 546 , Mérida , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Value for Money
Cons:
Cleanliness
Room Quality

Categories

Cleanliness
5.96
Multiple mentions of dirty rooms and inadequate cleaning service.
Service
7.93
Some guests noted rude staff, but some had a satisfactory experience with the service.
Location
9.47
Consistently praised as excellent and convenient by multiple guests.
Room Quality
6.42
Room issues such as malfunctioning AC and problems with water supply.
Amenities
6.45
Lack of functioning amenities, such as TV apps and bad maintenance.
Value for Money
8.41
Generally regarded as good value considering the location.
Food and Beverage
7.46
Occasional positive comments about breakfast and dining options.
Overall Experience
7.93
Mixed experiences overall, with location being a strong point but cleanliness and service being concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:47

Property Description

Luxurious Accommodations
Hotel Ambassador Mérida offers elegantly designed rooms with air conditioning, cable TV, and some with scenic pool or garden views. Relax in comfort with private bathrooms in each room.

Convenient Amenities
Enjoy the convenience of free WiFi, a restaurant, and a bar on-site. The 24-hour front desk ensures all your needs are met promptly during your stay.

Prime Location
Situated just 500 meters from the Main Square, our hotel provides easy access to Merida Cathedral and the Bus Station. The airport is also a short 5 km away, making travel a breeze.

Experience luxury, convenience, and a prime location at Hotel Ambassador Mérida. Book now for an unforgettable stay!

Important information:

Parking is available on request, but spaces are limited and availability is not guaranteed at all times.

For reservations with breakfast included, children staying for free are not included. You must pay for this service at front desk.

Payments made with some type of card will only be accepted at the establishment and the card holder must present the card and his official identification in force at the time of check-in.

Check-in takes place until 19:00. Guests planning to arrive later than these times are kindly requested to inform Hotel Ambassador Mérida in advance of their estimated time of arrival. Otherwise, the hotel will cancel the reservation after that time. Contact details can be found on the booking confirmation.

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.5
Based on 1902 reviews
Cleanliness: 5.96
Service: 7.93
Location: 9.47
Room Quality: 6.42
Amenities: 6.45
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 7.93
Z
Zahira • family_with_children • mx
9
Pros:

El desayuno

Cons:

Que subí y baje dos veces por el control

2026-05-30 • via Nuitee
P
Paulin • couple • mx
3
Pros:

Lo unico bueno es su ubicación y que cuenta con estacionamiento.

Cons:

La atención de la recepción es pésima, parece que le pedi un favor al mostrarle mi reservación, la habitación estaba regular, de buen tamaño, pero una de las camas estaba horrible de iba de lado, el escusado y la regadera tenian fuga, los muebles ya están muy feos y viejos; y la alberca olia feo, como agua estancada. Y al estacionamiento le falta seguridad.

2026-05-29 • via Nuitee
D
David • solo_traveller • mx
10
Cumple las 3 B
Pros:

Precio calidad y ubicación.

Cons:

Tv con pocos canales y muy malos pero sin importancia para descansar en el lugar.

2026-05-28 • via Nuitee
F
federico • solo_traveller • gb
5
2026-05-27 • via Nuitee
M
MARTINEZ • extended_group • mx
9
AGRADABLE Y TRANQUILA
2026-05-25 • via Nuitee
R
Ricardo Sabino • solo_traveller • mx
8
Pros:

Que esta muy limpio, la cama cómoda, y bien ubicada

Cons:

El aire acondicionado es muy ruidoso y no deja dormir bien, no tenía agua caliente

2026-05-23 • via Nuitee
A
Angelica • solo_traveller • mx
7
Pros:

La ubicación

Cons:

Que no hay agua caliente en las nañanas... me quede 5 días y cada día lo reporte para que hubiera agua caliente y nunca hicieron nada... fuimos unngrupp.de 30 personas y ni asi

2026-05-20 • via Nuitee
R
Ramírez • couple • mx
7
Puede mejorar en detalles de servicio en recepción y mantenimiento
Pros:

Servicio en el resturante.

Cons:

Servicio en recepción, limpieza de baños

2026-05-18 • via Nuitee
J
Jenner Armando • solo_traveller • mx
9
2026-05-18 • via Nuitee
C
Carlos Alberto • solo_traveller • mx
10
2026-05-17 • via Nuitee
L
Lucio • family_with_children • mx
8
2026-05-13 • via Nuitee
L
Lopez • solo_traveller • mx
8
2026-05-12 • via Nuitee
R
Rafael • solo_traveller • mx
7
2026-05-11 • via Nuitee
M
Minerva • solo_traveller • mx
10
Pros:

Todo muy bien
Y la ubicación excelente

Cons:

Le faltaba en mi habitación un contacto donde estaba la cama.

2026-05-10 • via Nuitee
O
Olmedo • solo_traveller • mx
10
2026-05-09 • via Nuitee
0
00007777 • solo_traveller • be
5
Cons:

The manager could be friendlier next time!

2026-05-09 • via Nuitee
E
Eduardo • solo_traveller • mx
10
Pros:

Todo

2026-05-08 • via Nuitee
C
César • solo_traveller • mx
10
Pros:

Las camas

Cons:

Todo me gusto

2026-05-01 • via Nuitee
V
VANDIR • solo_traveller • br
8
2026-05-01 • via Nuitee
G
Garcia • solo_traveller • mx
10
Pros:

Las instalaciones están bien

Cons:

El personal que estaba en el comedor, pésima atención y cero profesionalismo

2026-04-27 • via Nuitee