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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Ironing service
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Billiards
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Allergy-free room
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Kid meals
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Snack bar
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Heated pool
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Indoor pool
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Hot spring bath
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Spa/wellness center services
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Kids' pool
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Beauty Services
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Manicure
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Pedicure
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Movie nights
Review Highlights
Categories
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Property Description
Luxurious Spa Centre and Indoor Pool
Indulge in relaxation at Luks Lofts Hotel & Residences with our exquisite spa center and refreshing indoor pool. Unwind and rejuvenate in style during your stay.
Elegant Rooms with Premium Amenities
Experience comfort and sophistication in every room, featuring air conditioning, flat-screen TVs, and private bathrooms with complimentary bathrobes, slippers, and toiletries. Enjoy a cozy seating area and a kettle for your convenience.
Convenient Services and Activities
Take advantage of our 24-hour front desk, play a game of billiards, or explore the area with ease using our car hire service. Your perfect getaway awaits at Luks Lofts Hotel & Residences.
Book now to elevate your stay at Luks Lofts Hotel & Residences!
Please note that any extra person is chargeable at PHP 3500 per person per night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
very spacious and we love the jet pool! everything is great. All the staff are wonderful! The food is lovely as well!
The room was a very enjoyable experience with the plunge pool and sauna. The service from the front desk was superb, and they attended promptly to the plunge pool that was malfunctioning. The beds were super comfortable, and the family were blown away by the technology. Will be sure to stay again!!
Only downside was we were having to get the maintenance guy to sort out the plunge pool that malfunctioned a couple of times, however his service was superb.
Very nice hotel. Professional and friendly staff. Lovely well-appointed room. Good breakfast. Good room service food. Good location near to the SM Mall.
- Tiny lift and very slow. I gave up and used the stairs. As I was on the 2nd floor i.e. one above ground level this was easy enough;
- the room is operated by 3 x tablets. They don't function well. Two didn't work on arrival but that was fixed, one I just gave up on, of the remaining two I used as one. Why - one won't send messages to the front desk, but another will, one won't operate the lights, but another will. So, you have to switch and swap;
- overhead pool spotlights don't turn off. There is no function to turn them off. I was told they were on a sensor and would go off after 20 minutes - that wasn't the case and they didn't, so they stayed on all night. As they are ceiling spotlights, they are bright. I brought down the blinds in the bedroom but of course there are gaps at the sides where the light shines in. Luckily, I had eye shade covers with me, so sleep was possible;
- sauna spotlights won't turn off. The staff and I just gave up on these as there was no fix;
- the spa in the middle of the room periodically switched on making a noise even in the middle of the night. I pushed all 5 off buttons but I can only assume it was on some sort of auto function i.e. heat the water up to a certain temperature;
- I was told there was no room safe which meant I would never have booked as I check one is always advertised. Later I found the room safe;
- for some reason the breakfast coffee always came without milk even though I wrote it on my order. I felt sorry for the guy as after day 2 I asked him to go back to the hotel cafe/restaurant to get me some
I mention the above as if they are fixed, I would have marked the hotel as a 9 or 10 and not a 7. However, I will return as I learnt to negotiate my way around these issues.
La piscine et le sauna
La piscine qui met tout la nuit pour pouvoir vraiment être chauffée
The room is one of a kind, huge with amazing facilities.
We overlooked the message that the security deposit needed to be paid in cash
Despite us paying more than 50% on our arrival with the promise we would visit the ATM at the mall next door as soon as we could we were hassled by one receptionist multiple times.
Amenities
None
The facility was clean and the novelty of having an ensuite pool was fantastic!
The fact that they allowed someone to check in to my suite after 9pm without asking for my approval first. I learned after the fact and wouldn't want to be rude by driving the person away. It made it a bit uncomfortable as I lost use of some of the common areas, etc. I could not enjoy the pool properly as they slept at the living area adjacent to it. Really quite the oversight for the night staff. I still like the facility - loved it actually, and will definitely come back again. Will opt for the Honeymoon suite next time for the extra billiard table.
Location
The continual annoying staff knocking on your door 10 times a day late into the evening. The pool was dirty and we got sick. Breakfast was a shocker
Great service and the room was amazing in general.
Quite the experience.
Some of the rooms items were a bit damaged like the jets in the pool. Not something really important items but like the door to the bathroom didn't close all the way. It should for this price.
The staff and our room was magnificent. A special Thanks to Ana, Danica, Colleen and Kyla.
The menu would do well with more vegan options.
Pool was almost as advertised just wasn’t as hot as we expected. Basically room temp. Our internet was horrible. Kept kicking us off and couldn’t watch live tv because it would stop a lot. Place was beautiful and the staff was excellent. But for the price I was expecting a bit more of no hassle room issues. They do have free chauffeur service in local area and the staff was super helpful.
The Luks Lofts seems like a great idea. 2 bedrooms, jet pool, modern technology. Unfortunately it just doesn't work. The jet pool is freezing cold. The complex technology is difficult to use and prone to failure. Worst of all, we didn't have reliable hot water for 2 days, despite staff attempting to fix it three times. Not being able to have a hot shower is unacceptable given the price I paid. The staff acted like this was a common occurrence, so i would steer clear of this place. Definitely not worth the money.
The only bad thing i could say about my experience would be, just a few of the jets in the pool didnt work. So no not a big complaint at all. Everything else was amazing staff,food, service
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