Hilton Garden Inn Pigeon Forge

Hotels
•
Hilton Garden Inn
9 (708 reviews)
2481 Teaster Lane , Pigeon Forge , us
+1 865-366-5250

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Cons:
Poor service on certain occasions
Food quality issues
Uncomfortable mattresses

Categories

Cleanliness
8.75
The hotel was noted to be very clean and updated, but some guests expressed disappointment with breakfast cleanliness and the service.
Service
9.75
Most guests praised the friendly and helpful staff, though there was one negative comment regarding customer service.
Location
9.75
The hotel’s location was frequently regarded as great, with easy access to attractions.
Room Quality
8.25
Comments about room quality varied, with mentions of uncomfortable mattresses and issues with pillows.
Amenities
9.25
Guests enjoyed the amenities and found them great, although there were some concerns regarding room service.
Value for Money
8.75
Some guests felt that the breakfast was not up to par for the price, influencing their perception of value.
Food and Beverage
8.25
While many enjoyed the breakfast, several guests reported significant issues with food quality.
Overall Experience
9.25
A majority of guests had a pleasant experience, with some expressing intent to return despite varying complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:14

Property Description

Luxurious Accommodation
Hilton Garden Inn Pigeon Forge provides upscale lodging in the heart of Pigeon Forge. With comfortable rooms and modern amenities, your stay is sure to be relaxing and enjoyable.

Convenient Location
Situated just steps away from The Grand Majestic Theater and Country Tonite Theatre, our hotel offers easy access to popular attractions. Plus, being only 38 km from McGhee Tyson Airport, your journey to and from the hotel is a breeze.

Exceptional Service
Our 24-hour front desk is always ready to assist you, ensuring a seamless stay from check-in to check-out. Whether you need local recommendations or have special requests, our staff is dedicated to making your experience memorable.

Book your stay at Hilton Garden Inn Pigeon Forge for a delightful and stress-free getaway.

Important information:

Renovation work will be carried out at the property from February 2nd, 2025, until March 31st, 2025. Guests may experience some noise or light disturbances.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 708 reviews
Cleanliness: 8.75
Service: 9.75
Location: 9.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
R
Robert • couple • us
9
Reasonable price, comfortable, good location, will be my go to place to stay in Pigeon Forge.
Pros:

Great location to all attractions. Very clean, comfortable beds, pillows.

Cons:

No exhaust fan in bathroom.

2026-07-18 • via Nuitee
J
james • solo_traveller • us
10
2026-07-03 • via Nuitee
A
araryes1 • Family • Plano, Texas
4
Multiple Service Failures and Dishonored Agreements by the GM
Pros:

This hotel failed on multiple levels during my stay. There were absolutely no amenities provided, and housekeeping never serviced my room once. Furthermore, the front desk willfully miscommunicated my breakfast eligibility, applied erroneous billing charges to my account, and withheld my rightful F&B credits.The worst part, however, was the management. When I escalated these issues to the General Manager, he explicitly agreed to compensate me with a specific number of points. He ultimately only credited 60% of the agreed amount. He simply refused to honor his own words. Avoid this property if you value service and integrity.

2026-07-01 • via Tripadvisor
J
john • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-06-29 • via Nuitee
J
Jeremiah • solo_traveller • us
7
2026-06-18 • via Nuitee
C
Carrie • solo_traveller • us
10
Pros:

Beautiful location with the views. Very clean and well kept room and hotel. Loved everything about it. Thank you

Cons:

Nothing

2026-05-21 • via Nuitee
M
Manton • couple • us
10
2026-05-15 • via Nuitee
A
Andy • couple • us
10
My favorite place to stay in Pigeon Forge. Never disappoints.
Pros:

Always clean and best location

Cons:

NA

2026-05-11 • via Nuitee
J
james • family_with_children • us
8
Pros:

None

2026-05-06 • via Nuitee
K
kevin • couple • us
7
Great atmosphere!
Pros:

Location

Cons:

No breakfast without buying

2026-05-04 • via Nuitee
E
Elizabeth • couple • us
10
Relaxing
Pros:

Location was great. It was clean and the bed was comfortable.

Cons:

N/A

2026-04-23 • via Nuitee
A
Asire • extended_group • us
10
Pros:

The hotel was beautiful and very clean. The staff is super friendly. The room was spacious and very clean. The beds were comfortable!!

2026-04-20 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Everyone and Everything

Cons:

N/A

2026-04-20 • via Nuitee
C
cindycorn232 • Family
4
Not the best
Pros:

Dont expect coffee in the morning (7am), the don't fill the urns in the lobby and we used our 2 pods the first morning we stayed on our 3 night stay. The bed was less than comfortable. The staff was not very friendly like all of the other fabulous Hiltons, and the need to speak up since they only give instructions with a handful of flyers in a barely audible whisper. Had to cover peep hole with paper since the cover for it was too small. We bailed out after 2 nights. We will not stay at this Hilton again.

2026-04-19 • via Tripadvisor
B
Barnett • solo_traveller • us
10
Pros:

Everything was wonderful

Cons:

Noyhing

2026-04-15 • via Nuitee
S
S9647ARwendyc • Family
10
No carpet and clean rooms 15-20 to mostly everything you want to see here!
Pros:

The hotel is located within a 15–30 minute drive of just about everything. Our travels included Dollywood, Gatlinburg, the Arts & Crafts Trail, Sevierville, and many of the restaurants that are popular with both locals and tourists. This area is pretty walkable for most people if you do not want to fight the traffic to see some of the attractions.
The rooms were very clean, and I especially loved that there was no carpet! We had a two bed room that faced the pool and it was very spacious . The bar is open until about 9 PM, and the bartenders were all very pleasant.
We didn’t eat breakfast at the hotel because we chose to get out early each morning to explore the area and eat elsewhere. There are a few restaurants within walking distance, but just be aware that many places in Pigeon Forge tend to close between about 8:30 and 10:00 PM. Gatlinburg stays open much later.
We didn’t use the pool, but there were always people out there enjoying it. The workout room included treadmills, a bench, dumbbells, medicine balls, and a cable machine. There was also plenty of parking available in the front,back, and sides of the property.
I would definitely stay here again

2026-04-02 • via Tripadvisor
M
Marlaina • couple • us
7
Overpriced for what it was, should have gone with Hampton Inn. Staff really kind though!
Pros:

Staff
Location
Free parking

Cons:

Too pricey
Breakfast no better than Hampton
Damaged equipment in room (lamp, bathroom door)
Incomplete room cleaning

2026-03-31 • via Nuitee
F
floyd • family_with_children • us
7
Pros:

Clean and comfortable

Cons:

$85 pet fee

2026-03-19 • via Nuitee
L
Lezlie • couple • us
10
It was nice.
Pros:

It was very nice, clean and comfortable.

Cons:

It was on a busy road with lots of road noise.

2026-03-19 • via Nuitee
J
julio • couple • us
6
Pros:

The location, the beds, indoor pool were all perks.

Cons:

The front desk manager was as cold as they come. The app was ineffectual and the digital key could work better. Also there was no breakfast available at 7 am... just coffee. The walls are thin. We had maintenance come because we had no hot water for our shower. The jr suite had 2 rooms however the room with sofa felt off, very unwelcoming. I dim lamp that barely lit the room. The kitchenette- if you can even call it that- was super cramped and the outlet behind keurig didn't work.

2026-03-18 • via Nuitee