Quest Petone

Hotels
Quest Apartment Hotels
8.5 (2074 reviews)
40-42 Richmond Street , Lower Hutt , nz

Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Parking fees
Some rooms need updating

Categories

Cleanliness
8.14
Generally clean with some mentions of a coffee machine issue.
Service
9.11
Staff were consistently described as friendly and helpful.
Location
9.15
Many reviews praised the fantastic location near shops and the beach.
Room Quality
8.1
Rooms were noted as comfortable but some needed updating.
Amenities
8.13
Amenities were good, but there were mentions of parking fees and equipment issues.
Value for Money
8.09
Some reviews suggest it offers good value, though parking fees were a concern.
Food and Beverage
8.64
Standard offerings; no specific mentions.
Overall Experience
8.61
Overall guests had a good time and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:50

Property Description

Luxurious Self-Contained Apartments
Experience the ultimate comfort at Quest Petone with fully equipped apartments, including kitchenettes with stainless steel appliances and modern bathrooms with walk-in showers and complimentary toiletries.

Convenient Location for Dining and Shopping
Located in Lower Hutt, guests can indulge in a variety of dining options just steps away from the property. Additionally, the Queensgate shopping centre is a short 8-minute drive, perfect for a shopping spree.

Fitness Centre and Free WiFi
Stay active during your stay by utilizing the on-site fitness centre, or stay connected with complimentary WiFi available throughout the property.

Book now for a memorable stay at Quest Petone and enjoy the perfect blend of convenience and comfort.

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3% charge when you pay with an American Express credit card.

Please note that reception hours are:
Monday to Friday 07:00 to 19:00
Saturdays, Sundays and Public Holidays 09:00 to 16:00
After hours check in may be available. Please contact the property in advance, using the contact details provided on the booking confirmation.

Please note that car parking is an additional NZD 15 and has limited availability. There is a 2-yard height restriction.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 5 years old and over stay for NZD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 15 per day.

Location

Guest Reviews

8.5
Based on 2074 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.61
S
Sarah-May solo_traveller nz
10
Pros:

Easy to find, close to main street, very helpful friendly staff as we arrived just as reception was closing.

2026-05-23 via Nuitee
N
Nana family_with_children au
7
Pros:

Cleanliness

Cons:

Lack of parking and the tone of the After Hours operator.

2026-05-23 via Nuitee
K
Kim solo_traveller nz
10
Pros:

Location was perfect, right in town.
Staff were amazing. Place was very clean and comfy beds. Room was perfect .

2026-05-21 via Nuitee
B
Braedee solo_traveller nz
10
Pros:

On-site parking

Cons:

That i didn't stay longer

2026-05-18 via Nuitee
S
SHIYE solo_traveller cn
9
2026-05-18 via Nuitee
M
Melissa couple nz
8
2026-05-17 via Nuitee
G
Gary couple nz
9
2026-05-17 via Nuitee
M
Michael couple nz
8
Good location..comfortable
Pros:

N/A

Cons:

Needed to ask for towels and an were 3 capsules for 2 people..

2026-05-17 via Nuitee
B
Beach couple nz
4
I have previously stayed at The Quest in Ak and also recommended to family who have booked. Picked The Quest in Petone d
Pros:

Location

Cons:

Mould and bugs in room. No milk provided for tea/coffee even though I phoned down and they said some should be in fridge.

2026-05-14 via Nuitee
L
Lynn solo_traveller nz
10
Pros:

Great staff, comfy bed, clean and warm

Cons:

Only downside is narrow street to manage especially peak hour. Would stay again.

2026-05-12 via Nuitee
L
Larry couple nz
8
2026-05-11 via Nuitee
R
Randolpho couple nz
8
Pros:

Super clean and comfortable room

Cons:

The staff mentioned the parking was fully booked, but interesting enough my room was facing the parking and there were plenty of guest parking available all the time.

2026-05-10 via Nuitee
J
John couple nz
8
It meet our needs
Pros:

Car park was available, easy to get to location. room was a good size and was clean.

Cons:

The fan attached to the light in the bathroom was too noisy particularly when trying to sleep at night

2026-05-08 via Nuitee
S
Stella couple nz
7
Good location without view
Pros:

Location

Cons:

Overhead kitchen fan light didn’t work

2026-05-07 via Nuitee
P
Peter family_with_children nz
8
2026-05-06 via Nuitee
R
Robin McC solo_traveller nz
10
2026-05-05 via Nuitee
R
Riaana solo_traveller nz
8
2026-05-05 via Nuitee
L
Liana solo_traveller nz
8
2026-05-05 via Nuitee
R
Randall family_with_children nz
7
Overall a nice tidy room with excellent chattels. Perfect for two. Watch the parking though.
Pros:

The room was clean and tidy and well lit. The Nespresso Virtuo coffee machine was a very pleasant surprise. The facilities seemed to be pretty new and well kept overall.

Cons:

Getting in was a chore as we arrived after the reception had closed. I tried to use the door keypad to call reception and did get someone but they said they would let me in remotely and never did. Instead an exiting guest let me through. Luckily the person on the phone did tell me the safe code so I could get my key and get into my room. However, when I made the booking, nothing indicated that off screen parking was extra/had to be reserved special. This was annoying as on street parking there is sparse so I had to find a spot down the road as off street was already full. Also, the free Wifi seemed quite slow. Finally, the rollaway was not set up and was a bit hard to squeeze into the room we had. For two people, this room would be idea. But adding the rollaway made it impossible to move around the living/kitchen area once it was setup. And setting it up in the bedroom would have blocked the toilet/shower.

2026-05-04 via Nuitee
L
Lea solo_traveller au
7
Bumpy start but ended up being a great stay.
Pros:

The staff were very nice and helpful, the second room i was in had a great view of the bay.

Cons:

I arrived at about 1am and was told to use for buzzer to be let in and no answer, so back and forth with unhelpful security i was let in after about half an hour. I book with Quest for the apartment facilities, washing machine and dryer but the room is was first put in did not have them, I was told it had broken and after 4 nights was moved into a much better room with all the facilities I expected.

2026-05-04 via Nuitee