Residence Inn by Marriott Chicago Downtown Magnificent Mile

Hotels
•
Residence Inn
9 (390 reviews)
101 East Erie Street , Chicago , US
+1 312-877-5060

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent central location (Magnificent Mile)
Helpful and professional staff
Comfortable rooms with spacious bathrooms and kitchenette
Rooftop bar and good amenities
Many guests enjoyed the breakfast buffet
Cons:
Inconsistent breakfast quality (some guests found it poor)
Housekeeping failures (one report of no cleaning for 4 nights)
Occasional unfriendly receptionist and late check-in experiences
Some noise/sirens due to downtown location and limited soundproofing
Perceived value for money not always justified

Categories

Cleanliness
7.5
Mixed cleanliness: several guests praised generally clean rooms, but one guest reported no room cleaning across four nights and others noted housekeeping/service inconsistencies.
Service
9.2
Generally strong, with multiple guests praising attentive, professional staff and efficient check-in/out; a few comments about a less friendly receptionist and a late (5 PM) check-in for one party.
Location
10
Outstanding location: repeatedly described as perfect/very well placed, close to major attractions, shopping and transit (Magnificent Mile, Starbucks, grocery stores).
Room Quality
9.5
Rooms frequently praised: spacious bathrooms, good views, kitchenette with fridge/microwave/dishwasher; some notes about no bathtub and limited soundproofing for certain rooms.
Amenities
9
Strong amenities: rooftop bar, kitchenette in rooms, efficient elevators and convenient on-site offerings; umbrellas were not always available when requested.
Value for Money
7.5
Perceived as somewhat expensive by some guests: at least one guest explicitly stated the cost did not match the comfort delivered.
Food and Beverage
9.3
Mixed F&B sentiment: several guests loved the generous, varied breakfast buffet while others found the breakfast low quality, limited or disappointing (bad pancakes); overall a mix of strong positives and notable negatives.
Overall Experience
10
Overall very positive experiences and multiple strong recommendations; standout location, comfortable rooms and helpful staff outweigh the intermittent issues with breakfast and housekeeping for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodation in Chicago

Prime Location and Convenience
Located just 1.2 km from Ohio Street Beach, Residence Inn by Marriott Chicago Downtown Magnificent Mile offers a prime location near the city centre. Guests can easily access popular attractions like Water Tower Chicago and Chicago Museum of Contemporary Art. Additionally, the hotel provides private parking, a fitness centre, and a variety of dining options, including a restaurant serving buffet, à la carte, and continental breakfast.

Top-Notch Amenities
This 5-star hotel boasts exceptional amenities such as free WiFi, a business centre, and an on-site ATM for added convenience. Enjoy room service, a 24-hour front desk, and unwind at the hotel's bar after a day of exploring the city.

Unforgettable Stay
Experience luxury and comfort at Residence Inn by Marriott Chicago Downtown Magnificent Mile. Book now for an unforgettable stay in the heart of Chicago.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

9
Based on 390 reviews
Cleanliness: 7.5
Service: 9.2
Location: 10
Room Quality: 9.5
Amenities: 9
Value for Money: 7.5
Food and Beverage: 9.3
Overall Experience: 10
E
EVARISTO • family_with_children • mx
6
Pros:

ÚNICAMENTE LA UBICACIÓN

Cons:

MAL SERVICIO, EL CHECK IN NOS LO DIERON A LAS 5 PM

DESAYUNO DE MALA CALIDAD

2026-10-28 • via Nuitee
W
Winnifred • couple • us
10
2026-10-26 • via Nuitee
I
iyanna • couple • us
10
Pros:

Location

2026-10-21 • via Nuitee
J
João • couple • pt
8
Pros:

Localização. Próximo de tudo.

Cons:

O custo investido não compensa o conforto entregue. O quarto não tem isolamento acústico. O barulho de fora é constante. O café da manhã não tem grande variedade.
Outro tema é que mesmo autorizando a limpeza do quarto através de uma luz verde, nas 4 noites que estivemos lá, em nenhuma fizeram limpeza no quarto.

2026-10-15 • via Nuitee
R
Rita • extended_group • pt
9
Adoramos Chicago
Pros:

A localização era otima, o quarto muito bom, e adoramos a casa de banho. Muito ampla, muito boa. O quarto tinha uma vista desafogada, nem queriamos correr a cortina ! Só mesmo para dormir. Elevadores rápidos, serviço muito eficiente, check-in e check-out num ápice. Arrumavam a cozinha, que tinha maquina da loiça, frigorifico, micro ondas, etc. Tudo ótimo.
A recepcionista podia ser mais simpática, mas enfim. Devolveram rapidamente a caução. Tudo perfeito.

Cons:

O pequeno almoço. Qualidade discutível, escolhas limitadas. Sofrível mesmo. Panquecas horríveis. Uma desilusão. Mas a sala era muito luminosa e com vista. Foi muita pena o pequeno almoço.
Não emprestaram guarda-chuvas no dia que choveu.
Hesitaríamos em voltar porque valorizamos muito um bom pequeno-almoço.

2026-10-12 • via Nuitee
J
Juan • solo_traveller • es
9
2026-10-11 • via Nuitee
I
Ilyas Yespayev • solo_traveller • kz
9
2026-10-08 • via Nuitee
C
Chris • solo_traveller • ca
10
Very comfortable hotel, excellent staff, perfect location to everything
Pros:

Awesome breakfast buffet, you could overlook Magnificient Mile while eating. Rooftop bar as well. I had a head cold so I ordered soup and brought it back to the hotel. It was a bit cool and needed more liquid. Viola, I had a whole kitchenette with microwave to complete my dinner!

Cons:

No bathtub, just shower, but most hotels don't have them anymore. Since you're downtown, there are a lot of sirens all night (hotel is near a hospital), but you eventually get used to it.

2026-10-07 • via Nuitee
H
Harder • extended_group • us
10
Beautiful getaway weekend
Pros:

Customer service and breakfast

Cons:

Nothing

2026-09-17 • via Nuitee
M
MICHEL • couple • fr
10
Parfait
Pros:

Très bien placé , calme , personnel discret mais efficace. Petits déjeuners buffet copieux et variés

Cons:

Rien

2026-09-14 • via Nuitee
K
Kateryna • solo_traveller • us
10
Pros:

Wonderful stay in the heart of Chicago! ⭐️⭐️⭐️⭐️⭐️

Everything about my stay at Residence Inn by Marriott Chicago Downtown Magnificent Mile was wonderful. The location is absolutely perfect — most of the main attractions are just a 5–7 minute walk away. The world’s largest Starbucks is literally one minute away, and grocery stores are only 2–3 minutes from the hotel, which was incredibly convenient.

The hotel itself has a beautiful, modern interior and a very comfortable atmosphere. One of the biggest surprises for me was the breakfast — it was so generous and varied that it truly exceeded my expectations. There was such a great selection that it felt much more than a typical hotel breakfast.

The staff was exceptional — friendly, professional, attentive, and always ready to help with anything we needed.

And a special thank you to the team for allowing us to check in early. It was incredibly appreciated after traveling.

Overall, I had a wonderful experience and would definitely stay here again. Highly recommended! ❤️

2026-09-13 • via Nuitee
O
Oleksandr • couple • us
10
2026-09-06 • via Nuitee
M
Manal • couple • us
10
2026-09-03 • via Nuitee
M
Madeleine • couple • at
7
Schön, aber wir kommen nicht mehr
Pros:

Das Hotel liegt ideal mitten im Zentrum von Chicago, alles fußläufig erreichbar. Frühstück ist dabei, Kaffee und Tee allerdings meistens leer. Die Zimmer sind überaus groß und komfortabel.

Cons:

Die Rezeption ist im 20. Stock, da muss man erst mal mit den Koffern hin, außerdem unfreundlich und desinteressiert. Ich habe um ein Zimmer weit oben gebeten, bekommen habe ich eines im zweiten Stockwerk von unten. Ich musste meinen Aufenthalt um zwei Nächte verlängern, da mein Flug storniert wurde, auch da konnte man uns nicht weiterhelfen. Anstatt direkt bei der Rezeption zu verlängern, mussten wir über Booking.com buchen und schauen ob noch was frei ist. Sehr seltsam und kompliziert. Jeden Tag hat das Housekeeping lautstark und mehrere Male an unsere Türe geklopft, obwohl das ‚Privacy‘ Schild ausgehängt war.

2026-09-02 • via Nuitee
M
Madeleine • couple • at
7
Schön, aber wir kommen nicht mehr
Pros:

Das Hotel liegt ideal mitten im Zentrum von Chicago, alles fußläufig erreichbar. Frühstück ist dabei, Kaffee und Tee allerdings meistens leer. Die Zimmer sind überaus groß und komfortabel.

Cons:

Die Rezeption ist im 20. Stock, da muss man erst mal mit den Koffern hin, außerdem unfreundlich und desinteressiert. Ich habe um ein Zimmer weit oben gebeten, bekommen habe ich eines im zweiten Stockwerk von unten. Ich musste meinen Aufenthalt um zwei Nächte verlängern, da mein Flug storniert wurde, auch da konnte man uns nicht weiterhelfen. Anstatt direkt bei der Rezeption zu verlängern, mussten wir über Booking.com buchen und schauen ob noch was frei ist. Sehr seltsam und kompliziert. Jeden Tag hat das Housekeeping lautstark und mehrere Male an unsere Türe geklopft, obwohl das ‚Privacy‘ Schild ausgehängt war.

2026-09-02 • via Nuitee
L
Lynn • couple • us
9
2026-08-31 • via Nuitee
J
Jorg • extended_group • de
9
Great location and spacious room
Pros:

Location, roof top, gym

2026-08-27 • via Nuitee
D
david • extended_group • es
9
Agradable
Pros:

Situación buena y personal amable

Cons:

Desayuno con poca variación

2026-08-26 • via Nuitee
R
Robert • solo_traveller • us
10
2026-08-25 • via Nuitee
K
Karen • couple • us
10
2026-08-24 • via Nuitee