Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great views
High-quality spa and food
Cons:
Unpersonal service
Room assignment issues

Categories

Cleanliness
8.58
Mixed sentiments mentioned about cleanliness.
Service
9.99
Staff were very friendly and attentive; however, there were mentions of impersonal service.
Location
9.59
Great location with spectacular views.
Room Quality
9.04
Rooms were of high quality, but there were issues with the assigned room.
Amenities
9.57
Amazing spa facilities, though the availability was a concern.
Value for Money
8.53
High cost for service levels experienced, especially with room issues.
Food and Beverage
9.58
Great food and dining services were noted.
Overall Experience
9.55
Overall a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:44

Property Description

Luxurious Accommodation and Gourmet Dining
Hotel Chalet Mirabell in Avelengo offers a blend of modern and Alpine-style rooms with balconies, fireplaces, and spa baths. Indulge in a buffet breakfast and exquisite à la carte dining at the on-site restaurant.

Relaxation and Wellness
Unwind in the free sauna and spa with mountain views, garden-side pool, and exclusive spa amenities. Enjoy a drink on the terrace or book a soothing massage for the ultimate relaxation experience.

Convenient Location and Winter Activities
Located close to Merano 2000 slopes, guests can easily access winter sports via the free ski bus. Explore the picturesque town of Merano, just a short distance from the hotel.

Experience luxury and relaxation at Hotel Chalet Mirabell - book your stay now for an unforgettable getaway!

Important information:

Please note massages are at extra costs. The free spa is open from 09:00 to 20:00.

Please note that from 6 years there is an extra charge for Environmental Contributions 1 EUR per person and night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 100 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
D
Denise couple de
8
2026-08-29 via Nuitee
M
Malka extended_group us
7
Calming
Pros:

The amenities and the spa was amazing, the food was also very good, our waiter was amazing

Cons:

Some of the staff were rude, some people at the front desk were not really welcoming, the person in charge of the lamas was by far the most rude.

2026-08-29 via Nuitee
L
Lior family_with_children il
10
חוויה מדהימה
Pros:

שירות מעולה
חדרים נקיים מאוד
אוכל טעים
מתחם ילדים מעולה כולל הבריכות והמגלשות מים
עזרו לקבוע תור מהיר לרופא, ממש דאגו לנו

Cons:

המיקום עצמו מאוד יפה ונעים אבל מאוד מרוחק מהאזורים היפים בדולומיטים

2026-08-28 via Nuitee
H
Haiderer couple at
10
2026-08-26 via Nuitee
R
Reo couple gb
7
Incredible hotel with so much potential!!
Pros:

The grounds and the spa are incredible!! The natural pool outside is STUNNING ! The room was lovely too with the infrared cabin and bed was comfy only thing there was no air con it was like a sauna in there. The staff were quite rude and when we asked for a fan a lady on reception barked “you should have asked yesterday” we had only arrived that day so that was weird. The staff need some serious customer service training here and it would be 10/10

Cons:

How hot the room was, for how much you pay a night it wouldn’t cost much to supply each room with a fan. For the calibre of the hotel I’m surprised it doesn’t have air con! The key cards for the room kept breaking, we noticed so many people complaining at reception about this. Even when we were shown to our room neither of our keys worked so the guy had to use his own key and said we had to come to reception to get it sorted, why didn’t he go and do that for us and bring us a working key back? I remind you it was £800 a night !! It certainly wasn’t £800 a night service ! The staff seem lazy and slow like they don’t want to be there. Food was pretty terrible too! When we arrived for breakfast we asked for our table and the lady rudely said “it’s the same as yesterday” walking away from us, again it was our first morning there. The spa and grounds really are EXCEPTIONAL so it’s strange that the restaurants/food/service isn’t 5* please get some professionals in to sort your issues out this hotel has so much potential!!

2026-08-24 via Nuitee
S
Susanne couple de
10
2026-08-23 via Nuitee
V
Vassiliev couple de
10
2026-08-22 via Nuitee
T
Tina couple es
10
Atemberaubend schön und komfortabel
Pros:

Ein unfassbar tolles Hotel mit unfassbarem Wellnessbereich. Ein extra Nackenkissen auf dem Bett - das sagt schon alles. Top.

2026-08-22 via Nuitee
A
Andreea family_with_children be
10
2026-08-22 via Nuitee
M
Marco family_with_children it
9
2026-08-19 via Nuitee
S
sophie couple fr
8
Pros:

Le lieu et les installations sont exceptionnelles. Le restaurant (petit déjeuner comme dîner) est excellent. La chambre est très confortable.

Cons:

Le service n’est pas à la hauteur d’un cinq étoiles. La réception est désagréable. Le service de la chambre est inexistant.

2026-08-18 via Nuitee
L
Lamis family_with_children il
10
.
Pros:

.

Cons:

.

2026-08-17 via Nuitee
G
gian paolo family_with_children it
9
2026-08-16 via Nuitee
F
Fernando couple it
10
Bel soggiorno in montagna
Pros:

Bellissimo hotel nel cuore delle Dolomiti.
Staff gentile e disponibile.
Ottimo il ristorante.

2026-08-15 via Nuitee
K
Kai-Christian extended_group de
7
2026-08-15 via Nuitee
E
Eric couple fr
10
Wouah
Pros:

La vue
Le service
L’accueil

Cons:

La wifi comme tout le monde

2026-08-13 via Nuitee
M
Magdalena couple de
10
2026-08-13 via Nuitee
M
Mohamed Amine couple us
8
2026-08-12 via Nuitee
A
Andrew family_with_children au
10
2026-08-11 via Nuitee
G
Günter couple de
10
2026-08-10 via Nuitee