Andaz Ottawa Byward Market, By Hyatt

Honestly my worst check-in experience. Staff did not allow for early check in (as my room was not ready yet), so I stored my luggage there until it was time for check in, the staff just left my luggage at the front desk while other customers were walking around my luggage. When it was time for check in, there was a line up from the desks to the door which blocked the walkway, as their front desk area is pretty small. Check-in felt rushed due to the line of customers checking in (due to check-in starting at 4PM). So the staff did not explain the charges they were asking us to pay for (which was the charge of the 2nd half of our stay & a deposit per night (FYI there is a $50/day deposit)) which was not explained to us until we checked the credit card charges and questioned them. They provided complimentary wine for the first night of the stay. But at the cost of construction noise that was occurring right beside our room (which was not informed to us until we got in the room & noticed the earplugs). There is a building construction happening right behind the hotel (luckily they don’t work over the weekends, but weekday stays could get frustrating, as the noise is constant and they start pretty early in the morning).
Complimentary bottle of water & chips was a plus. But really the only plus of this stay.
There is NO housekeeping offered. Although there was a note in our room, I requested for housekeeping and received a response “Unfortunately, we can't guarantee the full service at the moment, but we will notify the housekeeping. And we are more than happy to provide fresh towels, amenities, or any essentials you may need, just text us on here. I will request fresh towels, garbage to be clear for you and refill of the mini bar”. So make sure you ask for housekeeping to clear the garbage and change the towels or else it will not be done. I wasn’t expecting them to change my bed sheets or anything daily as all hotels are now all about “helping the planet” but the fact that they didn’t even fix/reorganize the bedsheets or blanket was pretty disappointing. Honestly, would have preferred them touch up on my bed than the complimentary water & chips, as that is what I expect as service from a hotel stay. Requesting for items were done via text message. Response was pretty quick in comparison to other hotels I’ve stayed at.
The ice machine on my floor (6th) didn’t work, so I had to message them to inquire which floor had a working ice machine, on which they answered that I could try the 3rd or 9th floor.
Location is a little ghetto at night, lots of homeless people around the area, and druggies just crossing the street randomly. The Dalhousie street only has 1 lane, so traffic is pretty bad. If hailing an uber or Lyft it could take a bit longer before they arrive to the pick up location (recommend requesting the ride inside the hotel to avoid having to wait too long outdoor). It is in very close proximity to the ByWard market, the CF Rideau Centre mall, lots of restaurants & pubs around & walking distance to many attractions (art museum, parliament & royal mint).
The hotel required you to tap your keycard to use the elevator to access floors with rooms, but note that the elevator does allow visitors to access the elevator to go to the rooftop restaurant without tapping the keycard.
I left an AirPod in my room and tried to contact the hotel via email & phone with no response atm.
Honestly I would have expected better service from this hotel, as it was listed as a 4-star luxury hotel. Only luxury I found was the Byredo toiletry that you can use during the stay.
FYI - View from the rooftop is great during sunset.

This was one of the nicest and cleanest hotels we have stayed at. We were there for our son's basketball tournament, and I'm sure we weren't the only team staying there and the hotel was clean at all times. We booked through bookings.com and had breakfast included in the package - which I would highly recommend as we are a family of 4 (I don't eat breakfast - just coffee) and it was $100 😬I think that's a bit steep. We had complimentary chips and water in the room which is always nice. The staff were friendly. Overall I would highly recommend this hotel to anyone.

Stayed at Andaz for a 50th birthday, and we were extremely pleased with the hotel and room. The view on the market is absolutely stunning! Location is great is you are looking for a night out (pre-diner drinks and fancy dinner in our case). The room was clean had everything we needed and also very quiet. Will definitely go back.

Ideal location for exploring the city, visiting the university, and enjoying a walk downtown. Don’t miss the 15th floor — it’s a great spot to take in the view and relax by the fire on a cool evening. The breakfast was both delicious and beautifully presented, a perfect start to the day. The staff were professional, welcoming, and very friendly.

proximité de tout et propreté

Nice place with nice atmosphere

The view was amazing and it’s close to everything

Room change - outrageous I had to pay for a room that I couldn’t stay in as it was noisy building works starting 7am. When we were in room then the blind had to be fully down for privacy from workers outside. Mgmt sorry but not sorry. We spoke to several check in staff that Ada not issue please move us but even though rooms were available (on Expedia) we were not moved. Birthday trip gone AWOL but who cares - not Andaz Ottawa.

Great location and good hotel but needs better maintenance and restoration to be a four+ star hotel. The hotel is worthy of the investment for improved maintenance and I still recommend it but you shouldn't expect a pristine hotel.