Iconic Hotel

Hotels
8.5 (548 reviews)
71, Jalan Icon City, Icon City , Bukit Mertajam , MY
+60 4-505 9988

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location near restaurants and shops
Helpful and welcoming staff
Spacious rooms and comfortable beds
Clean rooms
Free mini-bar drinks / evening refreshments
Free guest parking
Cons:
Noise from nearby live bands affecting sleep
Gym dirty/outdated
Occasional bathroom smell and poor lighting
Limited parking at times (non-guests parked)
Limited breakfast tea options / minor F&B limitations
Occasional communication issues from trainee staff

Categories

Cleanliness
8
Generally praised for good cleanliness in many reviews (rooms described as very clean), but a few guests reported bathroom smells and the gym described as dirty/outdated.
Service
9.2
Staff repeatedly described as helpful and welcoming (welcome drink, refreshing towel, assistance with room changes and receipts); some minor communication issues reported with trainees.
Location
9.5
Consistently highlighted as a major positive: central restaurant zone, shops and convenience stores nearby, easy access to St Anne and Penang Bridge, parking convenient for guests.
Room Quality
8
Rooms often described as spacious with comfortable beds, but issues noted include small shower area, poor bathroom lighting, occasional smells and occasional delays on room readiness.
Amenities
7.5
Positive mentions include free mini-bar drinks, free guest parking and evening light food/drinks; negatives include a dirty/outdated gym, limited breakfast tea options and a handsoap that irritated sensitive skin for one guest.
Value for Money
8
Many guests felt it was good value for money, especially repeat visitors, though a few commented the price felt a bit high.
Food and Beverage
8.3
Breakfast received positive comments and evening cafe offerings were appreciated; many nearby dining options. Minor negatives: limited tea choices at breakfast.
Overall Experience
9.5
Overall a positive experience for most guests with repeat visitors and recommendations; main detractors were external noise (live bands) and occasional service communication lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodations
Featuring air-conditioned rooms with city views, flat-screen TVs, and modern bathrooms with free toiletries.

Convenient Location
Situated near popular attractions such as AEON Mall Bukit Mertajam and Penang Bird Park, with easy access to the airport.

Relaxing Amenities
Enjoy the outdoor swimming pool, in-house restaurant, fitness centre, and sauna for a truly indulgent stay.

Book your stay at Iconic Hotel in Penang now for a memorable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that for bookings of 5 rooms or above, your credit card will be pre-authorized for the total room charges prior to your arrival.
Please note that an additional city tax applied per room, per night is not included (please see charges).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Thu, Aug 27, 2026 until Thu, Sep 10, 2026
Sauna is closed from 2026-09-10 until 2026-08-27
Fitness center is closed from 2026-09-10 until 2026-08-27
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.5
Based on 548 reviews
Cleanliness: 8
Service: 9.2
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 8.3
Overall Experience: 9.5
T
Teh • couple • my
10
2026-10-30 • via Nuitee
T
Teh • couple • my
10
2026-10-30 • via Nuitee
T
Teh • couple • my
10
2026-10-20 • via Nuitee
A
ALF Malaysia • family_with_children • my
10
Fabulous stay as always
Pros:

Location and above all the cleanliness. The room size is comfortable. Surrounded with convenient shops within walking distance. The staff are helpful and always the small effort to make guest welcome eg. welcome drink and refreshing towel at the reception and free can drinks in mini bar.

My place to stay for our visit to St Anne Bukit Mertajam.

They will be changing name to new hotel group by end of December 2026. All the best to the management.

Cons:

Maybe nicer sofa in Lobby.

2026-10-15 • via Nuitee
S
Seu • solo_traveller • sg
7
2026-10-11 • via Nuitee
M
Miriam • solo_traveller • it
5
Comfort da migliorare
Pros:

Buona posizione in via con negozi, ristorantini e pub.

Cons:

Camere con odore di fumo. Palestra sporca e con macchinari datati.

2026-09-18 • via Nuitee
N
Nurulashikin • couple • my
5
2026-09-14 • via Nuitee
R
Ricknesh • couple • my
9
Great location and friendly staff
Pros:

nice location. great staff. parking was convenient. surrounded with a lot food options. Near to penang bridge with easy access. Overall, would recommended this hotel. Plus renovation works on-going to upgrade.

Cons:

Nil

2026-09-14 • via Nuitee
A
Ahmad Fitri • solo_traveller • my
8
2026-09-11 • via Nuitee
K
Kee • couple • my
9
Satisfied stay
Pros:

Good location, easy for food

Cons:

Price a bit too high

2026-09-07 • via Nuitee
F
Foong • solo_traveller • my
10
Fabulous stay in BM
Pros:

The bedding and room size is so comfortable. This is place we stay every time we go for St Anne pilgrimage. The staff are very helpful and we have small effort like having two cans drinks free in the mini fridge daily.

Cons:

None

2026-09-05 • via Nuitee
J
Joye Tan • couple • my
9
2026-09-02 • via Nuitee
N
Nor Faizah • family_with_children • my
10
Good value for money
Pros:

Easy to access, spacious room

Cons:

N/A

2026-09-01 • via Nuitee
S
Siow Miew Yu • family_with_children • my
10
2026-08-30 • via Nuitee
D
david • family_with_children • my
9
2026-08-27 • via Nuitee
D
Daisuke • solo_traveller • my
8
Cons:

I couldn't sleep because loud live band music was blaring from a bar almost right next door on the street in front of me until around 2 AM.

2026-08-26 • via Nuitee
Y
Yujian • solo_traveller • sg
9
2026-08-19 • via Nuitee
A
Adibah • solo_traveller • my
10
2026-08-19 • via Nuitee
R
RAJ • solo_traveller • my
10
2026-08-15 • via Nuitee
R
RAMASAMY • solo_traveller • my
9
good
Pros:

place

Cons:

not much

2026-08-11 • via Nuitee