London Star Hotel

I stayed 2 nights and my experience at the London Star Hotel was extremely disappointing, and I felt completely misled. On Booking.com, the hotel is listed as a 5-star property, but the reality is nowhere near what that rating suggests.

As soon as we arrived, it was obvious that the hotel seemed frozen in time. The reception is only open from 9:00 a.m. until midnight. After that, guests have to enter through the back door, which feels unprofessional and unsafe. To make matters worse, the elevator was out of service, which was very inconvenient.

The room was clearly old and poorly maintained. The furniture was outdated and in poor condition, including a chest of drawers with a missing handle. The minibar did not work, and there wasn’t even a luggage rack or chair to place our suitcases on. The carpet had holes in several places, and the curtains were visibly dirty.

The soundproofing was almost non-existent. The room door provided no noise insulation at all, and we could hear everything happening in the hallway, making it very difficult to rest.

The bathroom was extremely small, to the point where it was difficult for two people to be in it at the same time. On top of that, the bathroom bin was broken, and the sink didn’t even have a drain stopper, meaning that if you dropped anything small, it would go straight down the drain.

The most serious incident happened while we were in the room. Someone tried to enter without knocking. Fortunately, we had engaged the security latch, otherwise they would have walked straight in. This was completely unacceptable and raised serious concerns about guests’ privacy and safety.

The common areas were also in poor condition. The chairs in the reception/lounge had torn upholstery, which only reinforced the overall impression that the hotel is badly maintained.

Finally, the hotel entrance is located inside a shisha café/bar.

Rooms in poor condition, its advertised as bar and restaurant facilities this is incorrect there is no where for breakfast so you are just paying for a bed.

The lift was out of order during our stay, but one of the managers was very helpful and cheerfully helped carry our bags up to the top floor.

The lock on my room door didn't work when I arrived, which as a lone female was obviously unacceptable. Staff found me another room to stay in for the night, but only after I had pointed out that I wouldn't feel safe sleeping in the room without the lock. I was told the hotel was "pretty booked up" which caused undue anxiety as I thought I might have been left with no choice but to find somewhere else to stay at 10:30pm.

The lift was out of order for the duration of my stay, which was a major inconvenience given all the moving about that I had to do with my luggage due to room changes.

Thirdly, the fire alarm went off early on the second morning, and the out of hours contact number didn't pick up or return my call/message. Hotel guests were left standing outside the hotel for about 15-20 minutes with the alarm blaring, at which point we realised we would have to take matters into our own hands and call emergency services. We then had to wait another 15-20 minutes while firefighters checked the building. The whole time, there was a guest who appeared to either be severely mentally unwell, or on drugs. He was getting more and more aggravated by the minute, and I for one felt unsafe. I later learned that the fire alarm was set off by a fellow guest smoking in his room and then dismantling the smoke alarm. I know this kind of incident can't be helped, but I was shocked and disappointed by the lack of communication from the hotel, both at the time and in the meantime. I rang the hotel's out of hours number several times and left a message, but heard nothing back. Aside from a brief apology from the member of staff who was on shift when I was checking out, there has been no acknowledgement whatsoever for the inconvenience of being rudely awoken at 7:45am, forced to stand in the street in our pyjamas for half an hour, and then essentially having to fend for ourselves in an evacuation.

The room was very hot due to a heat wave. No fan in the room, however they did provide one whwn requested. Ideally the window should have been left open for comfort.

Fire alarm was activated at 7.50 am but the hotel reception was locked and there was no staff

The location, the place wasn’t very clean, felt very uncomfortable walking into the hotel at night, felt very intimidated and genuinely scared staying there for the night, if we had somewhere else to go we would have left and actually got an earlier flight home in the morning.

A lot. First of all, the room was not as described. It was much smaller than expected and looked very different from the pictures. There were multiple burn marks in the carpet, and the shower head was stuck and difficult to use. On top of that, there was a shisha lounge directly below the window, which caused a lot of noise and unpleasant smells to enter the room. Overall, we were very disappointed with our stay and did not enjoy it at all.

It looked nothing like the photos. Definitely not 5 star. Interior is incredibly dated and tired. The furniture inside the rooms were threadbare. There was no air conditioning or fans - bearing in mind the temperature was 30°C. It made the room almost unbearable. In the evenings the bottom floor seemed to turn into a Shisha lounge so it was very noisy from the first floor where our room was. We needed the window open for some sort of ventilation which resulted in interrupted sleep from the noise of customers downstairs. It was quite a noisy area. Staff weren’t particularly welcoming either. A very disappointed stay and the photos are incredibly misleading. I would not stay here again.

Wij waren er in het weekend, hoorde veel gepraat/ muziek van de Amisa lounge ernaast in de nacht.

No AC in the rooms, we were also unable to open the windows so the temperature in the room reached 30C (!!). AC only in the reception

Het is een oud pand, wel schoon, maar de ventilatie houd te wensen over. Hierdoor lijkt alles klam aan te voelen. Lijkt me niet gezond. In de avond zitten er veel mensen waterpijp te roken, ik denk dat dit normaal is daar. Wij houden daar niet zo van. De dame achter de balie lijkt wat ongeïnteresseerd, onverschillig. Wij kwamen om 13:15 aan, moesten ons maar even vermaken tot 14:00 want de kamer was niet klaar. Even lekker zitten daar is er niet bij, bar was niet open en de paar stoelen die er staan zijn kapot. Geen uitnodigend geheel. Het toilet
zit achter de badkamerdeur, erg lastig.

Snusket værelse: huller i tæppet, revner i vasken, maling der skaller af væggene. Elevator var ude af drift. Selvom beskrivelsen af hotellet siger: Aircondition som en del af faciliteterne, er det kun i lobby og på udvalgte værelser. Dette er ikke klart ved booking.
Beliggenheden er virkelig besværlig. Der er 15+ min gang til nærmeste underground station. Og det er langt fra centrum og seværdigheder. Det tager 30+ min til centrum
Stedet kan ikke anbefales til turistbesøg om sommeren.

Very far from everything else

manque de transport en commun (pas lié a l'hotel)

Solo me alojé una noche, así que no puedo decir nada que no me gustara.