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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Massage services
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Currency exchange
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Allergy-free room
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in elegant rooms and suites featuring Italian details and modern amenities, including free WiFi and plush bedding with a pillow menu.
Michelin-Star Dining
Savor exquisite cuisine at The Franklin Restaurant by Michelin-starred chef Alfredo Russo, or unwind with a drink at the stylish bar.
Convenient Location
Located in the heart of Kensington, explore iconic landmarks like the Victoria and Albert Museum and Harrods, all within walking distance. South Kensington underground station is nearby for easy access to the rest of London.
Experience sophistication and convenience at The Franklin London - Starhotels Collezione. Book your stay now for a memorable London getaway.
Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. When booking more than 5 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
Children up to and including 15 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
The location is amazing. The best neighbourhood in London close to Harrods and Hyde park.
A bit of noise from the room above.
Location
The staff
Loved my room, the staff were great. Spacious, Burger was very good I ordered it twice. I like it definitely will recommend it to people I like. One of the most comfortable beds I’ve slept in <
la ubicación excelente, en el barrio que yo quería.
El personal muy amable.
Lo úrico que me pareció un poco flojo, fue el desayuno
Blisko do Harrods i cicho.
Hotel odmówił wydania mi faktury, czym naraził mnie na problemy z rozliczeniem w pracy. Chodziło o około 2500 EUR. Rozmowa z recepcją jest jak rozmowa z czatbotem.
The location was excellent and the staff were very attentive. The room, while small, was well appointed, and was very clean.
Breakfast quality was very good. In particular, we noticed the honey was of exceptional quality.
While the room was very clean and linen and towels fantastic, some of the out of the way corridors could have had some attention.
We couldn't work out how to switch off the floor lamp by the TV overnight and didn't know if this was a fault or by design.
So close to the museums and Harrods, yet in a quiet and peaceful road. Lovely decor and facilities and such friendly staff.
The mini bar was too well hidden! Nearly didn’t find my milk for a coffee in the room.
Prachtig hotel in een mooi deel van Londen
Van een small luxery hotel verwacht ik meer (niet dat de sier kussen ergens op de grond worden gestald, dat je iets meer complementary op je kamer vindt dan water/thee/koffie) en - hoewel wellicht gebruikelijk in Londen - bij het vertrek een extra factuur krijgen voor service/schoonmaak van de kamer en service bij het ontbijt (terwijl er geboet werd inclusief ontbijt) vind ik niet tof
Great hotel
Shower controls difficult
The decor is beautiful, my room was so chic and comfortable with a well stocked mini fridge and great selection of snacks.
Nothing
I have worked with Booking.com for many years and booked many trips. It was always very reliable and positive! I was your fan. However the Franklin cancelled our booking on arrival without notification! Even worse: they asked for our 3 passports, let us wait very long before coming with a terrible excuse they had problems with flooding and had no spare room. They had, so was said, arranged a similar room in a similar hotel with 5 stars from their sister organisation. Close to them. I could not believe this; they could have notified me immediately, but they said they were hoping for a cancellation! It’s unfair: we came for one night to London and lost expensive time. The other hotel, the Pelham, was completely different and we were really unhappy. I tried to call you several times but ‘due to technical problems’ the tape said I could not. You lost my trust in you.
I loved the style of the interior and the very comfortable bed
It was a little bit noisy at night because of the traffic outside. I think the windows could be more soundproof
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