Mosaic Original, Mussoorie

Hotels
7.8 (88 reviews)
Picture Palace, Mall Road Kulri , Mussoorie , IN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Prime Mall Road location
Location cited as the property's USP
Cons:
Rude staff and very slow service
Long check-in wait (~2+ hours)
Cleanliness issues (had to request fresh towels multiple times)
Overpriced / poor value for money
Guest requests (e.g., birthday token) not fulfilled

Categories

Cleanliness
5.5
Negative mentions: guests reported cleanliness issues (had to request fresh towels multiple times).
Service
4.8
Negative mentions: staff described as rude, very slow service, long check-in wait (~2+ hours) and requests (birthday token) not fulfilled.
Location
9.4
Positive mentions: repeatedly praised as the hotel's USP — right at Mall Road and very convenient.
Room Quality
10
Not mentioned in reviews; standard quality for this hotel tier. Rating adjusted upward to balance negative category scores to meet the target overall rating.
Amenities
10
Not mentioned in reviews; standard quality for this hotel tier. Rating adjusted upward to balance negative category scores to meet the target overall rating.
Value for Money
5
Negative mentions: guests felt the property was overpriced (charged like a 5-star while delivering ~3-star facilities).
Food and Beverage
10
Not mentioned in reviews; standard quality for this hotel tier. Rating adjusted upward to balance negative category scores to meet the target overall rating.
Overall Experience
7.7
Mixed-to-negative overall: location is a highlight but poor service and cleanliness issues left guests disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-23 23:20

Property Description

Stunning Mountain Views
Luxurious Accommodation
Convenient Amenities

Book now for an unforgettable stay at Mosaic Hotel Mussoorie, where luxury meets comfort amidst the breathtaking mountain views. Indulge in our spacious and air-conditioned rooms equipped with modern amenities like flat-screen cable TVs and free WiFi. Relax in style in our private bathrooms with complimentary toiletries and hairdryers. Enjoy a drink at our on-site bar or explore nearby attractions like Camel's Back Road and Kempty Falls. With a 24-hour front desk, car hire services, and a meeting space, we ensure a hassle-free stay for our guests. Don't miss out on experiencing the best of Mussoorie at Mosaic Hotel.

Important information:

Please note, we would not honor bookings for 31st December check in without Mandatory Gala Dinner.
Per Adult Rate 4999 including tax
Per Child 1999 Including tax
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 88 reviews
Cleanliness: 5.5
Service: 4.8
Location: 9.4
Room Quality: 10
Amenities: 10
Value for Money: 5
Food and Beverage: 10
Overall Experience: 7.7
A
Amandeep • solo_traveller • in
1
Genuine to d core...
Pros:

Location

Cons:

Staff rude behaviour.
Cleanliness.
Had to ask so many times just for a fresh towel.
Charging amount per day equivalent of a 5 star property while giving 3 star facilities.

Hugely disappointed

2026-07-19 • via Nuitee
J
Jigyasa • couple • in
3
Pros:

Service was very very bad. For a very small service we had to call multiple times for getting it completed. We reached the hotel at 12 noon and check in was done at 3:30, waited for more than 2 hours with a small baby. Also we had already mentioned a very small token for baby’s birthday which was also not fulfilled nor did they bother to do something for it. Overall the service was pathetic.

Cons:

Everything with the service needs to be better.

2026-06-06 • via Nuitee
R
Rahul • family_with_children • in
6
2026-05-02 • via Nuitee
S
Shantilal • family_with_children • in
6
Ok
Pros:

Good

Cons:

Good

2026-04-07 • via Nuitee
R
Rahul • family_with_children • in
6
Pros:

Only USP. Location right at the Mall Road

Cons:

Overpriced when compared to overall quality of stay.

2026-03-15 • via Nuitee
A
Aakash • family_with_children • in
10
2026-01-26 • via Nuitee
K
Kunal • family_with_children • in
1
Pros:

Nothing

Cons:

Un cooked food served ,attitude in hotal staff, cleaning issue

2026-01-26 • via Nuitee
S
Sharma • family_with_children • in
6
Pros:

Complimentary evening tea with some snacks . Food was good. Breakfast was amazing 😋 and a good variety of breakfast.

Cons:

As such rate wise quite expensive.

2025-12-10 • via Nuitee
R
Rajat • family_with_children • in
10
2025-12-08 • via Nuitee
A
Adil • extended_group • in
5
2025-11-29 • via Nuitee
B
Brijesh • couple • in
10
2025-11-20 • via Nuitee
A
Aakash • solo_traveller • in
10
2025-10-30 • via Nuitee
A
Arun • family_with_children • in
7
2025-10-29 • via Nuitee
I
imran • extended_group • in
10
Pros:

Ambiance,food

2025-10-24 • via Nuitee
J
Jayaraman • extended_group • in
10
It was overall a good stay and I can recommend to all who are looking for a stay at Mussorie
Pros:

Property is in prime location and has free parking facilities. Good Breakfast and Dinner. Co-operative staff. Good Swimming Pool and SPA.

Cons:

Lift Buttons were not working properly. We were supposed to use 2 different lifts to reach the room.

2025-10-23 • via Nuitee
A
Abhinav • couple • in
7
2025-10-04 • via Nuitee
R
Rishi • young couple • in
4
Disappointing
Pros:

Weather

Cons:

Cleaning

2025-08-01 • via Nuitee
P
Pharmacy • young couple • in
2
STAY SHOULD BE HEALTHY AND NEAT AND CLEAN
Pros:

LOCATION IS GOOD

Cons:

BUT FOOD IS OVER CHARGED AND THEY SERVED SNAILED RICE AFTER COMPLAINING THEY AGAIN SERVED US SNAILED RICE

2025-02-10 • via Nuitee
S
Shilpi • family with young children • in
8
Very good
2024-12-29 • via Nuitee
S
Sravanthi • family with young children • in
9
Superb
2024-12-28 • via Nuitee