Residence Inn by Marriott Boston Watertown

Hotels
•
Residence Inn
9 (423 reviews)
570 Arsenal Street , Watertown , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Spacious rooms
Clean facilities
Cons:
High parking fees
Sofa bed comfort issues
Repetitive breakfast

Categories

Cleanliness
8.46
Overall positive sentiments about the cleanliness of the rooms, with a few mentions that could imply minor issues.
Service
9.43
Staff were mentioned positively in reviews, providing helpful service.
Location
9.47
Multiple reviews praised the proximity to Boston and various amenities.
Room Quality
8.92
Rooms described as spacious and comfortable, with some comments regarding sofa bed comfort.
Amenities
8.95
Facilities like the pool and fitness center received positive feedback.
Value for Money
8.41
Some reviews indicated high parking fees and potential perceived value issues.
Food and Beverage
8.96
Breakfast received several positive mentions while acknowledging some repetitiveness.
Overall Experience
9.43
General consensus that guests were very satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:23

Property Description

Luxurious Accommodation
Residence Inn by Marriott Boston Watertown offers elegant rooms with free WiFi and a cozy seating area, perfect for relaxation.

Delicious Dining Options
Enjoy a complimentary full hot breakfast buffet during your stay, ensuring a delightful start to your day at Residence Inn Marriott Watertown.

Convenient Location
Located just a short distance from Boston and Cambridge, with easy access to Logan Airport, our hotel is the ideal choice for both leisure and business travelers.

To experience comfort, convenience, and exceptional service, book your stay at Residence Inn by Marriott Boston Watertown today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 30 per day.

Location

Guest Reviews

9
Based on 423 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.43
D
DanaLosAngeles • Solo travel • Los Angeles, California
6
good property, lacking hospitality
Pros:

Good property that can disappoint with average service. Stayed here before, and same lack of service and lack of attention and absent hospitality from front desk staff. Zero smiles from any of the staff. Overpriced for the lack of service and quality of property.

2026-05-17 • via Tripadvisor
S
Samia • couple • ae
9
2026-05-07 • via Nuitee
S
Samedi • family_with_children • us
10
2026-05-04 • via Nuitee
P
Patrick • extended_group • ca
8
2026-05-04 • via Nuitee
J
Jennifer • couple • us
10
Would definitely visit again
Pros:

Great location and beautiful accommodations

Cons:

Nothing

2026-04-30 • via Nuitee
H
herbert • solo_traveller • ca
10
Pros:

Location close to stores and amenities

Cons:

Nothing to mention

2026-04-27 • via Nuitee
O
Oguz K • solo_traveller • us
6
Getting an extra towel is a big deal!
Pros:

Breakfast was good.

Cons:

We asked for extra towels the night we arrived as there was only one towel for 3 people. The receptionist took a note and said the towels will be delivered to our room right away. Nothing was delivered that night. In the morning, when we came down for breakfast, I stopped by the reception again, asking why the towels were not delivered. This time the lady said she wasn't aware of our request. When I asked her to look up last night's notes, she said they don't have those notes, they are starting a new request list in the morning. I said okay then please send our room 3 extra towel sets while we had our breakfast. When we went up to our room, towels were still not there. I called the reception and said is it really that hard to get some towels. She said, it is on its way (probably coming from Boston downtown). Anyway, finally someone brought some towels. He didn't say a word, seemed so upset that he had to bring a towel. We closed the door and looked at what he brought, only one set of towel. Still missing the remaining two. I called the reception again and told the lady, is this a joke. After couple of minutes the same guy with a very mad face brought the remaining two sets. The lady said they had to call the manager to solve this towel issue.
So, why I am sharing this in such a detailed way? Because, I paid $491 for 2 nights! If you are asking for $491 for 2 nights and do not even have the service quality to provide such a BASIC need for your customer, I call this a big failure. You may be thinking whether anyone from the management or even the reception reached out before we checked out to at the very least say "sorry". Noone cares. Business as usual. My advice: Look for other options, at least find one who can get you some towels...

2026-04-26 • via Nuitee
V
Valentine • family_with_children • us
8
Great for a short getaway
Pros:

Property is very convenient to Boston and surrounding communities

Cons:

Beds are overly hard and were uncomfortable. Parking fees, while unavoidable, seemed very high

2026-04-21 • via Nuitee
B
BGrieco622 • Family • Connecticut
10
Loved the Location - Would Definitely Return
Pros:

We visited for a cheer competition, and the location was definitely our favorite part. The venue was less than 10 minutes away, and the hotel was within walking distance of restaurants, shopping, and family-friendly nightlife options. The rooms were clean and spacious. We’d love to come back with our family for a weekend in Boston!

2026-04-17 • via Tripadvisor
R
Rosanna • family_with_children • us
9
Pros:

The property was walking distance to different stores. I also loved that the pool didn’t close till 10pm and the breakfast was great!

Cons:

The breakfast staff were rude. I also had issues in my room where the shades were stuck so I had to call the front desk. However they did relocate me to a different room so thank you for that!

2026-04-13 • via Nuitee
B
Brian • solo_traveller • us
9
2026-04-03 • via Nuitee
K
kylebZ6234AU • Family
2
Overbooked when sold out and canceled 2 month reservation
Pros:

Booked room 2 months ago as I was traveling to Boston for my son's 16th birthday. Capital One informed me at 3:30pm the day of check in that my room had been canceled. Hotel did not call me. Proceeded to call and speak to Manager who told me the place is overbooked as they have guests that weren't checking out. While they offered to find me an alternative Hotel, they couldn't have informed me earlier? You didn't know at 11am that guests weren't checking out? Perhaps then I could have had more time to find alternative stay. Instead, I'm now stressed and strapped 5 hours from home with a 16 year old who's birthday dinner will be me searching for Hotel stays. Not classy move Marriott.

2026-03-28 • via Tripadvisor
L
Lumbroso • family_with_children • il
9
Pros:

Facility

Cons:

Desk woman

2026-03-25 • via Nuitee
K
Kora • family_with_children • us
10
2026-03-06 • via Nuitee
K
Kathleen • couple • us
10
2026-03-05 • via Nuitee
E
Elisa • family_with_children • us
10
It met out needs for a one overnight stay.
Pros:

Location was perfect for us attending a funeral for a family member. The breakfast was great. unexpected! Using our room key to activate the elevator was an extra comfort for safty.

2026-03-01 • via Nuitee
S
Sara • couple • us
8
Lovely amenities, breakfast was well stocked most days, the staff was very friendly, and the location was excellent.
Pros:

Modern amenities and nice staff

Cons:

The carpet could be cleaner and the sofa was noticeably worn out, sagging from excessive use, and had a slight odor.

2026-03-01 • via Nuitee
S
Stefanie • family_with_children • us
8
Glad it worked out!
Pros:

Proximity to Track

Cons:

Staff confusion.

2026-02-27 • via Nuitee
S
Sultan • solo_traveller • sa
10
2026-02-27 • via Nuitee
R
Robledo • couple • pr
7
I will recommend this place to anyone
Pros:

Good

Cons:

Can’t tell, everything was good

2026-02-25 • via Nuitee