SpringHill Suites by Marriott Cleveland Independence

Our stay was for one night that turned into two. The bed was comfortable. The room was clean. The staff were kind and professional. The breakfast bar was well stocked. The only con was the pool was closed.

We stopped here for one night on the 4th floor while visiting the rock & roll hall of fame on a road trip. Friendly staff, clean hotel, decent breakfast ( usual fare). Only issue was that it’s right on the highway, and we could hear the noise at night. Next time I would request a room on the other side away from the highway.

At first I had a great impression of the hotel room. It was large, well planned out and the bed was great. Then I went into the bathroom and noticed feces in the toilet and all of the handles and switches in the room were dirty. The bed was clean but I was flabbergasted by the dirty room. I cleaned it myself, let them know and they gave me points. Then later I was a little chilly and went to change the temp. The thermostat in the room would not turn on so I could not the change anything. I came in town to rest after some heart studies so I didn't have the energy to move. Also, the scrambled eggs in the morning were slimy powdered eggs. I love eggs and couldn't finish them. The oatmeal was okay and the coffee in the lobby was great. The noise level was okay, There were children running up and down the hallway screaming and the neighbors were loud. but I could not hear above or below me. Would I go again, nope.

The cleanliness of the hotel was top tier and the friendliness of the staff was exceptional.

The front desk clerk Yolanda was one of the best customer service rep. I have dealt with in my 55 years. Very polite, handled the rush and my problem both at the same time with control and confidence very good employe. She went up and beyond to help me.

Good breakfast

Nice lobby and outdoor seating area. Checkin and checkout easy. Room was spacious and well furnished. The breakfast buffet was great and snacks and beverages near the.Registration desk were perfect for between meals and reasonably priced.

If I could give this zero stars I would. We arrived with a group of hockey players, as part of a "stay to play tournament." Meaning the tournament coordinates with this hotel as an approved place for players to stay in order to participate in the tournament.

The day we checked into the hotel, there was an "incident" in the pool and it needed to be closed. We were later told by a staff member, that this is a regular occurrence and an excuse used by the hotel when a large group of kids checks into the hotel.

Another team checked in after us and they were not excessive in noise. The only people we saw the entire time at the hotel was our team, the other team, and the workers, so kids moving around the hotel and parents hanging out in their rooms did not bother any of us. My family left for the day and returned later to a member of the other team fighting with the front desk staff because they were being kicked out of the hotel in the middle of the day, for no reason.

That night the parents from our team were in the lobby eating dinner and watching a game on tv and the front desk worker was on the phone, visibly angry. Moments later the police arrived at the hotel and she brought them up to a "party" which was actually a room with an adult coach sleeping in it. On their way out, the police officer told one of our group members that this is a regular occurrence and happens multiple times a weekend whenever a team arrives at the hotel. Oddly since teams appears to be their only patrons. No action was taken by the police, because no wrong doing was occurring. They left and then were called back again that night and again the following night.

The front desk worker wanted our families to leave the lobby that night, so she continuously flickered the lights up and down.

The food at the breakfast bar was not edible. The milk was rotten/curddled. And the response was "oh darn." The egg bites were burnt to black. The waffle maker was either not brought out or out of batter for the majority of our stay.

The rooms were dirty. Mold on the shower curtain, old bandaid in the cabinet, musty smell through the hallway.

We stayed from wed-sun and never recieved housekeeping, despite asking for service three days in a row. We had to go to the front desk to get towels, tissues and toilet paper replenished.

In hindsight we should have packed up our family and left. If it was not a holiday weekend I probably would have been more inclined to do so. I have never seen an operation quite like the Springhill Suites in Independence and I hope I never see anything like it again.

If you don't want sports teams as patrons then remove yourself from Traveling Teams list of approved vendors. Although I'm sure if you do that, you will have zero business or actually have to provide service.

Do not stay at this hotel. Terrible experience with a General manager and threats of constantly being kicked out of the hotel. We went with a team and the kids and adults were sworn at by a staff member on more then one occassion, kids were followed in the halls by a particular staff member ( all they did was go and visit teammates in other rooms) and we were told to stay in the room at all times. We were threatened constantly with being kicked out. It actually felt like it was a prison. I have been too many hotels and never been treated the way our team was treated. This review does not even cover everything as there is too much to even list. If there was a zero rating I would give that as 1 star is being generous
Safety was also an issue with a very slippery lobby and sidewalk into the hotel. After my son had a big fall in the lobby the wet floor sign and mats came out. When one of the kids of another family fell on the poorly maintained sidewalk the parent let the manager know that she fell. The managers response was she wished the parent fell on the ice and that if they don't like it they can get the F&cK out. This is not how you treat people when you are in the hospitality industry. If you are thinking of staying here...go somewhere else.

Convenient

Breakfast was delicious

The hotel receptionist Shante is very rude, loud and causes chaos. Management needs to do a better job at training and demonstrating professionalism.