Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Comfortable rooms
Cons:
Overpriced
Minor cleanliness issues
Food options lacking

Categories

Cleanliness
8.58
Overall clean, but some minor issues with coffee maker functionality reported.
Service
9.99
Staff described as lovely, friendly, and helpful by multiple reviewers.
Location
9.59
Great location with easy access to restaurants, shops, and ski areas.
Room Quality
9.04
Rooms were comfortable and well-sized with positive sentiments.
Amenities
9.57
Rooftop hot tubs and sauna received high praise.
Value for Money
8.53
Perceived as overpriced by some, but overall a great hotel experience.
Food and Beverage
8.58
Limited comments on food, but noted that onsite dining could improve.
Overall Experience
9.75
Overall positive experience highlighted by several reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:16

Property Description

Luxurious Accommodations

The Moose Hotel & Suites, just a stone's throw away from Banff's bustling center, offers a tranquil escape with its spa center and cozy suites featuring private balconies.

Culinary Delights

Indulge in a delightful a la carte breakfast each morning and savor the gourmet Italian cuisine at Pacini Italian Restaurant, promising a culinary experience like no other.

Relaxation and Recreation

Unwind at the Meadow Spa & Pools with its 10 treatment rooms and outdoor hot pool. Take a dip in the indoor swimming pool, stay active at the exercise room, or soak in the breathtaking views from the rooftop hot pools.

Book your stay at Moose Hotel & Suites now for an unforgettable retreat in the heart of Banff!

Important information:

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.2
Based on 2187 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.75
A
Ashok • couple • us
9
I recommend this property.
Pros:

Staff was very good. Room was clean. Location was convenient.

2026-07-04 • via Nuitee
A
Angela • couple • gb
10
2026-07-03 • via Nuitee
W
wansoo • solo_traveller • kr
8
2026-06-30 • via Nuitee
Y
Yunseong • solo_traveller • ca
1
2026-06-29 • via Nuitee
S
Stephen • couple • gb
9
Booking. Com charged way higher than the hotel was charging. I Will go direct to hotel next time
Pros:

Great location

Cons:

Our room was not made up on one occasion, due to a power cut. It took and hour to do while we waited. This did not leave enough time for my wife to get ready in our room for our table reservation at a local restaurant.

2026-06-29 • via Nuitee
I
Ian • couple • au
4
Most expensive basement I’ve ever stayed in.
Pros:

Location

Cons:

Ground floor rooms are like staying in a basement.

2026-06-29 • via Nuitee
N
Nadia • family_with_children • ca
9
2026-06-24 • via Nuitee
B
broncoal06 • Family • Geneva
10
Loved our stay here
Pros:

Our stay here felt like being at home, and we enjoyed it. Cozy room, comfy beds, beautiful fireplace, nice bathroom. When we had any issues, staff were very helpful. Food in the restaurant was solid. Loved the on-site pools to get refreshed. Would absolutely stay here again.

2026-06-23 • via Tripadvisor
C
Chris • couple • gb
10
Superb location, cosy and comfortable
Pros:

Superb location, welcoming reception, comfortable rooms and fun, well appointed roof decking area and hot tubs/pools

Cons:

Bedrooms are slightly dated

2026-06-23 • via Nuitee
M
Martin • family_with_children • ie
10
2026-06-19 • via Nuitee
S
Sabrina • couple • us
10
Pros:

Beautiful, well kept property. Location is just on the edge of downtown, so it’s quiet, but convenient. The views are breathtaking. The bed was very comfortable. We had a room with a fireplace, which was lovely in the evening and early morning. Pool and sauna were clean and much appreciated. Underground parking, which in Banff is a huge bonus. The room had a kitchenette with everything you’d need to prepare a light meal.

Cons:

The only thing we can think of would be more Kuerig pods in the room(although they were delivered within five minutes after calling). A light room service would be nice too….coffee and a continental breakfast.

2026-06-19 • via Nuitee
F
Frances • extended_group • us
10
Pros:

The location was perfect. Easy walk to town. The hotel is super comfortable and the fireplace in the lobby was heavenly. Best of all was the staff. Always ready to help and so very knowledgeable about Banff and the surrounding area.

2026-06-16 • via Nuitee
A
Ashley • couple • us
10
2026-06-15 • via Nuitee
C
Cheyenne • family_with_children • us
8
2026-06-14 • via Nuitee
R
Rick • solo_traveller • us
9
2026-06-12 • via Nuitee
D
Dalton • couple • us
10
Phenomenal
Pros:

Downtown

Cons:

Nothing

2026-06-11 • via Nuitee
Y
Yingxin • family_with_children • us
8
Pros:

In great location, close to everything

Cons:

Room a bit small, do not have enough space to open a suit case

2026-06-11 • via Nuitee
S
Sarah • couple • ca
10
2026-06-11 • via Nuitee
T
Thomas • solo_traveller • us
9
2026-06-10 • via Nuitee
A
Amanda • couple • gb
10
Amazing hotel room and majority of staff lovely . The spa treatment team were amazing.
Cons:

Miserable bar staff member seamus. Ignored us two times while chatting away from the bar . Really unfriendly guy . Let the hotel down .

2026-06-10 • via Nuitee