Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Comfortable rooms
Cons:
Overpriced
Minor cleanliness issues
Food options lacking

Categories

Cleanliness
8.58
Overall clean, but some minor issues with coffee maker functionality reported.
Service
9.99
Staff described as lovely, friendly, and helpful by multiple reviewers.
Location
9.59
Great location with easy access to restaurants, shops, and ski areas.
Room Quality
9.04
Rooms were comfortable and well-sized with positive sentiments.
Amenities
9.57
Rooftop hot tubs and sauna received high praise.
Value for Money
8.53
Perceived as overpriced by some, but overall a great hotel experience.
Food and Beverage
8.58
Limited comments on food, but noted that onsite dining could improve.
Overall Experience
9.75
Overall positive experience highlighted by several reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:16

Property Description

Luxurious Accommodations

The Moose Hotel & Suites, just a stone's throw away from Banff's bustling center, offers a tranquil escape with its spa center and cozy suites featuring private balconies.

Culinary Delights

Indulge in a delightful a la carte breakfast each morning and savor the gourmet Italian cuisine at Pacini Italian Restaurant, promising a culinary experience like no other.

Relaxation and Recreation

Unwind at the Meadow Spa & Pools with its 10 treatment rooms and outdoor hot pool. Take a dip in the indoor swimming pool, stay active at the exercise room, or soak in the breathtaking views from the rooftop hot pools.

Book your stay at Moose Hotel & Suites now for an unforgettable retreat in the heart of Banff!

Important information:

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

9.2
Based on 2253 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.75
אילנה • solo_traveller • il
10
Pros:

הכל....נקי מעוצב כפרי ויפה.
הגקוזי בגג אליפות

Cons:

אהבנו הכל

2026-09-18 • via Nuitee
R
Rachael Meldrum • solo_traveller • gb
10
Pros:

Staff

Cons:

Laundry room, washers were dirty

2026-09-18 • via Nuitee
I
Ilesha • solo_traveller • au
9
2026-09-18 • via Nuitee
L
Lovin'Life'sJourneys • couple • us
8
Great location but request a specific view and upstairs room
Pros:

Very nice vibe for a mountainous region and kind helpful staff. The upstairs deck with pools etc was lovely as was the lobby and outside appearance.

Cons:

The location of our room was below grade with no view and gave no aesthetic value as the hotel represents... thank goodness we were only staying a few nights or I would have been SO unhappy. We did visit the restaurant and the meal was very sub par. I had cod that was to have some tagliatelle aside and veggies according to the description and picture but was a cod piece atop a bowl of pasta with red gravy with no veggies. My husband had an arrabbiata that was extraordinarily hot/spicy to an uneatable point. This is a dish he has enjoyed several times. The bread bar was a joke. Come on it was regular bread a fociaccia was the only attempt at an italian bread type. Please you can do better. We are italian and lived in italy for years.

2026-09-17 • via Nuitee
D
Diane • extended_group • gb
8
2026-09-16 • via Nuitee
G
guangyu • couple • cn
10
2026-09-16 • via Nuitee
M
Mui • extended_group • hk
6
2026-09-16 • via Nuitee
D
Dana • solo_traveller • us
9
Pros:

Staff was very courteous and helpful. Location was great, convenient to walk around town.

Cons:

It was the most I've ever spent on a hotel, but it was a great place to stay.

2026-09-16 • via Nuitee
C
Charles • solo_traveller • us
10
2026-09-15 • via Nuitee
Y
Yvonne • couple • ca
7
Great location. A bit on the higher price range.
Pros:

Bed(s) were great and comfortable. Would like KING pillows on a KING bed. Shower water was good and hot. Soap and lotion were amazing- Thanks, Rocky Mountain soap co. Kitchen was OK for a quick breakfast or snack. The smell in the front entrance was amazing with the wood fireplace. The staff were very friendly.

Cons:

Sofa was uncomfortable to sit on. Could have supplied a scrubby to wash the dishes. The dining was OK, but the food was not hot, just warm.

2026-09-15 • via Nuitee
C
Charles • solo_traveller • us
10
2026-09-15 • via Nuitee
J
Jade • family_with_children • sg
10
2026-09-14 • via Nuitee
C
Catherine • couple • us
9
Would stay there again
Pros:

Location, Cleanliness, Hot Tubs, Parking

Cons:

Everything was great

2026-09-14 • via Nuitee
Z
Zeev Chillim • solo_traveller • il
10
2026-09-12 • via Nuitee
S
Sven • family_with_children • de
9
2026-09-11 • via Nuitee
P
Peiling • extended_group • us
7
2026-09-11 • via Nuitee
C
Christina • couple • us
10
Pros:

Great room set up. Great location

Cons:

None

2026-09-05 • via Nuitee
E
Elizabeth • couple • us
10
Great hotel. Would stay here again.
Pros:

The rooms were cool. Loved the rooftop pools as well.

Cons:

None

2026-09-03 • via Nuitee
W
Wayne • extended_group • gb
8
2026-09-03 • via Nuitee
D
Daniel • family_with_children • ca
10
2026-09-03 • via Nuitee