Four Points by Sheraton Surabaya, Tunjungan Plaza

Hotels
•
Four Points by Sheraton
9.4 (812 reviews)
Jl. Embong Malang 25-31 Surabaya , Surabaya , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean and spacious rooms

Categories

Cleanliness
9.18
Consistently clean and well-maintained facilities, as noted in multiple reviews.
Service
9.95
Exceptional service highlighted by numerous guests, with staff going above and beyond expectations.
Location
9.69
Excellent location next to Tunjungan Plaza, providing great convenience for shopping and dining.
Room Quality
9.34
Rooms are described as huge, clean, and with great views, contributing positively to the stay.
Amenities
9.17
Good amenities were mentioned, including quality dining experiences in the hotel's restaurants.
Value for Money
9.13
Guests feel the experience is worth the price, despite it not being the cheapest option.
Food and Beverage
9.18
Dining experiences were well-received, with good service and quality food reported.
Overall Experience
9.55
Overall stays have been described as enjoyable and memorable, with a strong likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:02

Property Description

Luxurious Accommodation in Surabaya's Business District

Convenient Access to Tunjungan Plaza Shopping Mall
Indulge in a shopping spree with direct access to the mall from the hotel.

Dining Options and Relaxation
Enjoy delicious à la carte dishes at Lime Restaurant, delectable baked goods at Wrapped, and evening cocktails at the Lobby Lounge.

Experience comfort and convenience at Four Points by Sheraton Surabaya, Tunjungan Plaza. Book now for a memorable stay in Surabaya's bustling business district.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for Rp 550,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 665,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 812 reviews
Cleanliness: 9.18
Service: 9.95
Location: 9.69
Room Quality: 9.34
Amenities: 9.17
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 9.55
T
Tony Djajadi • couple • au
10
Really recommended and wonderful hospitality
Pros:

The room is clean , the staff from the front desk , restaurant staff and house keeping is wonderfull and very helpful

Cons:

N/A

2026-06-12 • via Nuitee
Z
Zahra Dzakiyah • extended_group • id
10
2026-06-11 • via Nuitee
Y
Yuyun Sri • couple • tw
9
2026-06-11 • via Nuitee
Y
Yuyun Sri • couple • tw
9
2026-06-11 • via Nuitee
T
Tony Djajadi • extended_group • au
10
The staff from the front desk until the house keeping was excellent. The restaurant staff was the highlight, they were s
Pros:

Easy to access, easy to park as they have special
Parking spot for hotel guess as they parking is the same area with the mall

Cons:

N/A

2026-06-07 • via Nuitee
H
Hapsari • solo_traveller • id
9
2026-06-07 • via Nuitee
S
Sin Ying • couple • tw
10
2026-06-06 • via Nuitee
R
Rabiqah • family_with_children • bn
10
Truly adds to a restful
Pros:

Location was excellent and room was so comfortable

Cons:

Lifts are a little slow

2026-06-03 • via Nuitee
H
Hans • solo_traveller • nl
10
Top hotel
Pros:

Fantastisch ontbijt, super vriendelijk personeel zowel bij ontbijt als receptie.
Super locatie in TP mall

Cons:

Eigenlijk niets

2026-06-02 • via Nuitee
L
Lilis • couple • be
10
2026-06-01 • via Nuitee
I
Imam • extended_group • us
10
Wonderful !!
Pros:

The hotel very clean and the breakfast was delicious . The hotel stuffs very kind and always ready to help, the hotel location is excellent. Good value for the money.

Cons:

None.

2026-06-01 • via Nuitee
F
fptjhai • Business • Jakarta, Java
10
good service
Pros:

Overall, everything was excellent.

During check-in, we were assisted by Friska, and since both my parents and I are Bonvoy members, we were kindly provided with complimentary afternoon tea sets for our three rooms. 🙏

The breakfast buffet was also excellent, with very attentive service. Unfortunately, I forgot the staff member’s name, but there was one server who even remembered me, which I truly appreciated.

Thank you to everyone for the wonderful hospitality! My apologies if I have forgotten or missed mentioning anyone’s name. 🙏

This version sounds natural and suitable for a hotel review or feedback form.

2026-05-30 • via Tripadvisor
N
Nurul • solo_traveller • my
10
Pros:

I love everything about this hotel. The room, the facilities, the cafe, the staffs were all so friendly and attentive

Cons:

Nothing

2026-05-30 • via Nuitee
E
Ed • extended_group • id
9
Location and Attentive Staff
Pros:

The staff went above and beyond to remember my Birthday. They gave me a surprise birthday wish at Breakfast. Overall the staff were attentive and ready to assist you if needed. The hotel is attached to a big mall "Tunjungan Plaza"; Food and shopping paradise. If you are lucky enough to be in Surabaya on Sunday Car Free day, you can walk out of the hotel and join the vibe of the local people on their walk, exercise or explore on foot the area close to the hotel. The kopitam coffee shop " Ahpek" is around the corner of the hotel across from the Hotel Majapahit. It's a must when visiting Surabaya.

The buffet breakfast spread could have more Western choices, but it was tasty and satisfying. Golden blue Bird staff is available at the concierge if you need to rent a car hourly with a driver to see Surabaya in a nutshell. It's very affordable rather than a taxi ride to several places. Keep in mind that the city is rather big. But the primary cultural hot spots are not far from the hotel.

Cons:

Nothing that I can think of.

2026-05-30 • via Nuitee
K
Kelvin • family_with_children • sg
10
2026-05-26 • via Nuitee
C
Ceyda • solo_traveller • tr
8
2026-05-21 • via Nuitee
R
rafizam • couple • my
9
Pros:

Hotel staff so friendly and provide good service

2026-05-20 • via Nuitee
D
diyantarad2026 • Business
10
Great stay
Pros:

Good location, nice view, nice hospitality for Friska front desk. Strategic location connected to mall. In the center of surabaya

2026-05-19 • via Tripadvisor
M
Maria • extended_group • nl
9
Geweldig hotel met uitstekende verzorging
Pros:

Wat hebben wij genoten van ons verblijf! Het ontbijt was iedere ochtend heerlijk: uitgebreid, vers en divers, met zowel westerse gerechten als lokale specialiteiten. Manager Swara maakte het extra bijzonder door ons persoonlijk mee te nemen op een culinaire ontdekkingsreis langs alle smaken en gerechten.

Het hele personeel was ontzettend vriendelijk en warm in de omgang. Je voelde je echt welkom door de persoonlijke benadering van iedereen. Swara deed er alles aan om ons verblijf onvergetelijk te maken en verraste ons zelfs met VIP-tickets voor Surabaya Vaganza — een fantastische ervaring!

De kamers waren ruim, netjes en brandschoon. Iedere dag werd alles perfect schoongemaakt en zorgvuldig aangevuld. Ook het zwembad was heerlijk: ruim, fris en prachtig omringd door groen. Ook daar werden we uitstekend verzorgd en geholpen met alles wat we nodig hadden.

Kortom: een fantastisch verblijf met geweldige service, lieve mensen en oog voor detail. Wij komen hier met veel plezier terug!

2026-05-17 • via Nuitee
C
Cruiser15620664076 • Family
10
Family escape
Pros:

Nice atmosphere, family holiday and escape

2026-05-16 • via Tripadvisor