Four Stars Hotel

Hotels
5 (2171 reviews)
26-28 Sussex Gardens , London , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Non-smoking throughout
Private parking
Private check-in/check-out
Daily housekeeping
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Room Quality

Categories

Cleanliness
2.25
Reviews frequently mention unsatisfactory cleanliness, with reports of dirt and bedbugs.
Service
7.25
While some mentions are positive regarding staff interactions, inconsistent service quality is noted.
Location
8.75
Many reviews highlight the excellent location near key attractions.
Room Quality
2.75
Rooms described as very small, uncomfortable beds, and maintenance issues reported.
Amenities
2.75
Lack of facilities mentioned, very basic accommodations.
Value for Money
6.75
Some guests feel that the price is reasonable for the location despite the issues.
Food and Beverage
4.75
No specific mentions regarding food and beverage options, assigned standard rating.
Overall Experience
4.75
General feedback reflects a mix of good and poor experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:31

Property Description

Central Location
Located in the heart of London, Four Stars Hotel offers easy access to popular attractions such as Paddington Station and Madame Tussauds.

Convenient Amenities
Enjoy the convenience of a shared lounge, a 24-hour front desk, and complimentary WiFi during your stay at this 2-star hotel. Private parking is also available on site.

Nearby Attractions
Explore iconic landmarks like The Serpentine and Lord's Cricket Ground, located just a short distance away from the property. With London City Airport within reach, Four Stars Hotel is the perfect choice for your stay in London.

Book your stay at Four Stars Hotel now for a memorable experience in the heart of the city!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

5
Based on 2171 reviews
Cleanliness: 2.25
Service: 7.25
Location: 8.75
Room Quality: 2.75
Amenities: 2.75
Value for Money: 6.75
Food and Beverage: 4.75
Overall Experience: 4.75
T
Tsamou • couple • gr
5
2026-10-24 • via Nuitee
L
Laurisa • solo_traveller • gb
7
2026-10-23 • via Nuitee
B
Burak Ali • solo_traveller • tr
3
I'm checking out and never coming back.
Pros:

Only the location.

Cons:

The hotel was not clean at all, and the room had a foul smell. The toilet was dirty, and they didn't even provide shampoo. Although there was a TV, it barely worked.
The window wouldn't close completely, letting in cold air, and the heater was out of order. All the electrical outlets were UK-style only, with no adapters available. On top of that, the floor was uneven and squeaked with every step.

2026-10-22 • via Nuitee
C
Cole • solo_traveller • gb
7
Pros:

The location will very good to the station

Cons:

There is no facility for making AT or coffee. Would you please get this drink on the premises?.

2026-10-21 • via Nuitee
M
Martin • solo_traveller • gb
8
Overall a very pleasant stay. I work in London 3 days per week and I will definitely stay again
Pros:

Location is great for travel to work in central London. Room was comfortable and clean. The staff are helpful and courteous.

Cons:

The room had a desk which I needed for work , but the chair was not very comfortable to sit on for any reasonable length of time. It was only a stool so it had no back.

2026-10-21 • via Nuitee
G
Gimenez Rosell • couple • es
3
No cumplió nuestras expectativas pero el personal hizo lo que pudo por ayudarnos
Pros:

El personal fue muy bueno y nos ayudaron con todos los inconvenientes que pudimos encontrar en la habitación y en poder encontrar una habitación en el hotel que cumpliese mas nuestras expectativas.

Cons:

La habitación no cumplió nuestras expectativas ya que la cama era demasiado incómoda y no se podía dormir ya que te clavas los muelles del colchón por todo el cuerpo, la limpieza del baño era escasa y necesita un arreglo el plato de ducha. Además había limpieza pero en el ambiente se veía polvo.

2026-10-20 • via Nuitee
R
Richard • couple • gb
3
Pretty poor
Pros:

Good location and cheap (but, you get what you pay for)

Cons:

Room clearly hadn't been cleaned, the bedding looked new on but that's it. No hand soap or shampoo/shower gel provided. 1 towel each, no housekeeping so this wasn't changed. Shower dripped constantly and shower tray wasn't sealed properly so bathroom floor was flooded the entire time we were there. Window didn't close properly and were woken both mornings before 6am by people outside so loud they may as well have been in the room with us. Special thanks to the man who woke me up being sick before unloading his van for half an hour

2026-10-20 • via Nuitee
H
Helen • couple • gb
2
2026-10-20 • via Nuitee
K
Kurt • family_with_children • us
8
For the money, unbeatable
Pros:

Great location, really helpful staff, rooms not TERRIBLE

Cons:

Mattress needs modernization is all.

2026-10-19 • via Nuitee
R
Richard • solo_traveller • gb
2
Not even a 2 star hotel.
Pros:

Hard to say anything good about the property, but I will try, it was inside, was dry and had electricity.

Cons:

The location is extremely noisy, particularly if your room faces the road. There is heavy traffic throughout the day and well into the night, with constant cars honking their horns. The poor condition of the windows does little to reduce the noise, and closing or opening them made virtually no difference.

The bed was incredibly uncomfortable, with a very thin mattress that allowed me to feel practically every spring. The walls were also paper-thin, meaning I could hear people in neighbouring rooms, even something as minor as a sneeze.

Getting to the room was another challenge, involving several flights of very narrow, cramped staircases. The shower was ridiculously small and uncomfortable. At 6 feet 1 inch tall, I practically had to kneel down just to wash my hair.

Cleanliness and bedding standards were equally disappointing. The towels were stained, and the bed sheets were no longer white. I was so uncomfortable with the condition of the bedding that I chose to sleep on top of the covers rather than underneath them.

What makes this experience even more disappointing is that the establishment presents itself as a four-star hotel, despite being officially rated as a two-star property. Based on my experience, even that rating feels generous.

Overall, this was an extremely poor experience. Between the relentless traffic noise, uncomfortable bed, paper-thin walls, cramped facilities, difficult access and questionable standards of cleanliness, I would struggle to recommend this hotel to anyone. In my opinion, it barely meets the standard of a one-star establishment, let alone anything resembling a four-star hotel

2026-10-19 • via Nuitee
S
Scott • solo_traveller • gb
4
2026-10-18 • via Nuitee
S
SERGI • couple • es
3
És, sense dubte, el pitjor hotel en que he estat mai
Pros:

La cosa més positiva és la localització, ja que és bastant cèntric i té metro i autobusos molt a prop.

Cons:

Les instal·lacions són impròpies d'un hotel en una ciutat com Londres. És molt antic. L'habitació és molt petita i la neteja tampoc és la desitjable. Necessita una reforma integral urgent

2026-10-17 • via Nuitee
M
Marc • solo_traveller • gb
10
2026-10-15 • via Nuitee
L
Lilla • couple • hu
5
Ha fontos a lokáció, akkor egy éjszakára kibírható.
Pros:

Nagyon jó a lokáció. Láttam az értékelések között, hogy mennyire kicsi a szoba, de a két fős szobában ezzel nem volt problémánk.

Cons:

Rettentően cigi szag volt a szobában, a fürdőszoba elég koszos, minden vízköves. A szobaajtót egy nagyobb lökéssel be lehet nyomni, a zár ellenére is, és a hotelban több helyen ki van írva, hogy nem vállalnak felelősséget a szobában hagyott értékért…

2026-10-15 • via Nuitee
D
David Oldfield • family_with_children • gb
1
We didn’t even stay the night
Pros:

Nothing

Cons:

Everything
Uncomfortable beds, no tea or coffee
Unfriendly staff

2026-10-15 • via Nuitee
M
Maria Eugenia • couple • es
1
Lamentable
Pros:

Estaba bien situado

Cons:

Las habitaciones eran una vergüenza: pequeñas, viejas, sucias, sin armario, la cama era una catre son plástico en la parte de arriba unido al colchón y un somier con dos varillas finas por lo que carecía de firmeza, la almohada tan fina que era como no tener, la ventana con el cierre roto por lo que se colaba el frío, no había toalla de manso y al solicitarla nos dijeron que no daban, las toallas de ducha eran del tamaño de las toallas de mano, el Wc hacía ruido y goteaba, la ducha no tenía presión y el agua salía hirviendo. Lamentable

2026-10-13 • via Nuitee
R
Robo • solo_traveller • cz
3
2026-10-13 • via Nuitee
M
Micaela • solo_traveller • es
5
Mediocre
Pros:

La ubicación estaba bien

Cons:

La limpieza escaseaba y el colchón era enano y súper cedido. El baño no estaba limpio. Había un mosquito aplastado en la puerta del baño que llevaría ahí desde el Pleistoceno.

2026-10-13 • via Nuitee
V
Veronica • family_with_children • ar
5
2026-10-12 • via Nuitee
P
PAUL • solo_traveller • gb
3
Not great
Pros:

Convenient

Cons:

Tiny cramped room,uncomfortable raised bed

2026-10-10 • via Nuitee