Four Stars Hotel

Hotels
5 (2171 reviews)
26-28 Sussex Gardens , London , GB

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Non-smoking throughout
Private parking
Private check-in/check-out
Daily housekeeping
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Room Quality

Categories

Cleanliness
2.25
Reviews frequently mention unsatisfactory cleanliness, with reports of dirt and bedbugs.
Service
7.25
While some mentions are positive regarding staff interactions, inconsistent service quality is noted.
Location
8.75
Many reviews highlight the excellent location near key attractions.
Room Quality
2.75
Rooms described as very small, uncomfortable beds, and maintenance issues reported.
Amenities
2.75
Lack of facilities mentioned, very basic accommodations.
Value for Money
6.75
Some guests feel that the price is reasonable for the location despite the issues.
Food and Beverage
4.75
No specific mentions regarding food and beverage options, assigned standard rating.
Overall Experience
4.75
General feedback reflects a mix of good and poor experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:31

Property Description

Central Location
Located in the heart of London, Four Stars Hotel offers easy access to popular attractions such as Paddington Station and Madame Tussauds.

Convenient Amenities
Enjoy the convenience of a shared lounge, a 24-hour front desk, and complimentary WiFi during your stay at this 2-star hotel. Private parking is also available on site.

Nearby Attractions
Explore iconic landmarks like The Serpentine and Lord's Cricket Ground, located just a short distance away from the property. With London City Airport within reach, Four Stars Hotel is the perfect choice for your stay in London.

Book your stay at Four Stars Hotel now for a memorable experience in the heart of the city!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

5
Based on 2171 reviews
Cleanliness: 2.25
Service: 7.25
Location: 8.75
Room Quality: 2.75
Amenities: 2.75
Value for Money: 6.75
Food and Beverage: 4.75
Overall Experience: 4.75
S
Sara • couple • es
6
Agradable
Pros:

La ubicación, un hotel muy céntrico.

Cons:

La limpieza

2026-09-19 • via Nuitee
M
MARINA • extended_group • gb
1
It was a nightmare.
Pros:

Nothing

Cons:

Absolutely awful experience. The staff were rude and completely unhelpful. There was only one tiny bar of soap for three people, and the shower mixer tap was broken. We asked for some more soap, but despite our request, nobody bothered to bring us any.
The whole experience was extremely disappointing. We had an absolute nightmare of a night and would definitely not stay here again. I would not recommend this place to anyone.Absolutely awful experience. The staff were rude and completely unhelpful. There was only one tiny bar of soap for three people, and the shower mixer tap was broken. We asked for some more soap, but despite our request, nobody bothered to bring us any.
The whole experience was extremely disappointing. We had an absolute nightmare of a night and would definitely not stay here again. I would not recommend this place to anyone.

2026-09-18 • via Nuitee
A
Ayran denelle • couple • gb
1
2026-09-15 • via Nuitee
R
Robert • solo_traveller • gb
4
Ok hotel near station
Pros:

It was cheap for the area. Close to the station.
Other than that, it was not great. There are plenty of eating places nearby.

Cons:

The room was on the top floor with no lift. Although the deskman said I could leave the cases downstairs, I didn't feel safe doing so.
It was very bare. There was only a small bar of soap, no shower gel etc. The floor seemed to dip in every direction, I felt like I was drunk when I walked across the room😂. The bed appeared to have been home made from tubular steel, and was a little on the short side. A six foot person would be hanging out the bottom. the mattress was comfortable though, and the sheet were fresh. For some reason there was an expensive looking mirror in the bathroom which had a clock and temperature gauge as well as a light. The shower was ok. For a one night stop over, it was ok.

2026-09-14 • via Nuitee
L
Lovena • solo_traveller • ch
1
Do not sleep there if you want to avoid bedbugs and the health issues it can bring.
Pros:

The staff were genuinely trying to be helpful and friendly.

Cons:

This hotel has many hygiene issues and it should not be open to the public. There were bedbugs in the mattress, i got biten by many and found one in my clothes. I left the room after 2 nights despite having paid for 3 nights. I am getting treated for the many skin issues it provoked on my body. Then there was the whole procedures to make sure bedbugs did not enter my personal belonging. I threw away most of my things. The hygiene is really problematic. And I had to urgently find another place to stay. This hotel should really be audited for health safety and be managed more seriously to meet hotel standards.

2026-09-14 • via Nuitee
A
anthony • solo_traveller • gb
8
Great location for budget travellers
Pros:

Really great location for solo travellers on a budget. The room had all that was needed.

Cons:

The hotel is near the hospital and the ambulance sirens were regularly going off

2026-09-14 • via Nuitee
E
Eva • solo_traveller • es
5
Pros:

La ubicación es perfecta y que el check-in es 24 horas

Cons:

Los colchones son horrorosos, los muelles se salen de l colchón. La limpieza cuestionable, tuvimos una bolsa de basura en el pasillo todos los días.

2026-09-13 • via Nuitee
J
Julie Amanda • couple • gb
1
You get what you pay for. Definitely won’t return.
Pros:

Friendly staff. Good location. Excellent price.

Cons:

Dark room. Terribly uncomfortable bed. Metal cot with dodgy mattress. One minuscule bar of soap. No lift and room was on the 3rd floor with very dangerous last flight of stairs. No cleaning of room as promised.

2026-09-13 • via Nuitee
T
Tabata • family_with_children • es
5
2026-09-12 • via Nuitee
S
Stefano Iko Margoni • solo_traveller • it
6
2026-09-08 • via Nuitee
C
clare • solo_traveller • gb
5
2026-09-08 • via Nuitee
A
Alejandro • couple • es
4
Pros:

El colchón horrible

2026-09-07 • via Nuitee
עברית • solo_traveller • il
9
2026-09-07 • via Nuitee
N
Nuria • couple • es
2
Cons:

La primera habitación que nos dieron estaba sucia y en la taza del vater no habian tirado de la cadena y estaba todo el pastel. La limpieza brilla por su ausencia.

2026-09-06 • via Nuitee
A
Adegoriola • solo_traveller • gb
10
2026-09-06 • via Nuitee
M
Martin • couple • dk
5
2026-09-05 • via Nuitee
K
Keith • solo_traveller • it
7
2026-09-05 • via Nuitee
T
Talbot • solo_traveller • gb
5
Pros:

It was ok for one night only tbh...
No kettle or anything but a very small room...
And being put in the very top of the hotel wasn't ideal especially carrying heavy suitcase up those last flight of very narrow stairs...

Cons:

Only thing i didn't like was those very very narrow stairs leading up to the room...

2026-09-04 • via Nuitee
N
Nazim • solo_traveller • in
1
Pros:

Staffs

Cons:

Comfort, cleanliness, smelling

2026-09-04 • via Nuitee
K
Kat2585 • solo_traveller • nl
1
Pros:

Iedereen zegt dat de locatie goed was... in de nacht ik voelde me niet veilig op straat. Dus wat kan ik zeggen, niks

Cons:

Letterlijk alles.

2026-09-03 • via Nuitee