Arsela Hotel Pangkalan Bun

Hotels
8.2 (399 reviews)
Iskandar No.15 , Pangkalan Bun , id
+62 853-2255-7700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Old room
Limited breakfast options

Categories

Cleanliness
8.01
Some reviews mention the rooms were clean, but issues like humidity odor were noted.
Service
8.48
Reviewers frequently highlighted helpful and friendly staff.
Location
8.52
Many reviews noted the convenient location for various activities.
Room Quality
7.97
Mixed reviews on room quality with mentions of old rooms and issues with specific amenities.
Amenities
8
Some amenities functioned well, but there were several requests for improvements.
Value for Money
8.46
Overall, the quality justified the price based on many comments.
Food and Beverage
8.01
Breakfast received mixed reviews; some enjoyed it while others mentioned a lack of options.
Overall Experience
8.18
Generally positive experiences, overshadowed slightly by minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:09

Property Description

Modern Comfort and Convenience

Arsela Hotel Pangkalan Bun offers a comfortable stay with its air-conditioned rooms featuring free WiFi and private bathrooms. Guests can enjoy entertainment and room service during their visit.

In-Room Amenities

Each room is equipped with a flat-screen TV, satellite channels, a kettle, and free toiletries for convenience. The hotel provides bed linen and towels for a cozy stay.

24-Hour Front Desk Assistance

The hotel's front desk staff are fluent in English and Indonesian, ensuring seamless communication for guests. Enjoy a hassle-free stay with their round-the-clock service.

Experience relaxation and top-notch service at Arsela Hotel Pangkalan Bun. Book your stay now for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PKN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for Rp 50,000 per person per night when using an existing bed.
    People 12 years old and over stay for Rp 236,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 399 reviews
Cleanliness: 8.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.18
F
francesca • solo_traveller • it
9
Pros:

Cozy hotel with a very nice garden, perfect to spend a night before leaving to the jungle

2026-07-25 • via Nuitee
Ángel • extended_group • es
8
2026-07-24 • via Nuitee
G
Gallego Perez • couple • es
10
Pros:

Es muy acogedor. El desayuno está muy bueno y muy completo. El jardín que tienen es una pasada para desayunar y relajarse

2026-07-23 • via Nuitee
M
Milou • couple • nl
8
2026-07-22 • via Nuitee
A
Annemieke • extended_group • nl
6
Goedkoop hotel
Pros:

Indonesische uitstraling

Cons:

Weinig ontbijt, was niet goed schoon, was zeer basic, je mag ook niet veel verwachten voor die prijs

2026-07-21 • via Nuitee
E
Elja Maria • couple • nl
8
2026-07-20 • via Nuitee
N
Nora • couple • es
10
2026-07-16 • via Nuitee
C
Carina • couple • ch
3
Cons:

Schimmel in Bad und muffiger Geruch im Zimmer.
Rollläden sehen dementsprechend aus.

2026-07-14 • via Nuitee
L
Ladislava • solo_traveller • ie
10
Pros:

We liked the location of the hotel and its friendly staff.
We booked three rooms and they were all clean and comfortable.

2026-07-12 • via Nuitee
J
Josetxu • solo_traveller • es
10
2026-07-11 • via Nuitee
T
Toni • couple • au
8
Good value stay
Pros:

Great property to stay at after an orangutan tour. Basic hotel but spacious rooms, comfortable, air conditioned, extra bed provided for $20 inclusive of breakfast. The food in the restaurant was nice and good value. Cost $30 for a main meal and drink for 3 people. Breakfast was okay. The staff were incredibly helpful. We were given an early checkin around 10:30am and staff booked me a taxi to the airport last minute when grab didn’t work.

Cons:

Wifi didn’t do much. We ended up using our mobile data instead.

2026-07-10 • via Nuitee
P
Palattella • extended_group • it
7
2026-07-08 • via Nuitee
K
Koen66 • family_with_children • be
7
Mooi maar niet westers hotel
Pros:

mooi hotel en ruime kamers, met airco
Goed ontbijt maar enkel indonesisch

Cons:

Is een islamitisch hotel, geen bier in het hotel en enkel Indonesisch buffet voor het ontbijt
Mooi hotel maar hangt er dus van af wat je zoekt…

2026-07-03 • via Nuitee
J
joris1309 • solo_traveller • id
10
2026-06-22 • via Nuitee
R
Reto • family_with_children • ch
9
2026-06-20 • via Nuitee
E
Erica • extended_group • fr
10
2026-06-15 • via Nuitee
M
Maria del Carmen • solo_traveller • es
10
Pros:

Todo

2026-06-15 • via Nuitee
E
Erica • extended_group • fr
10
2026-06-15 • via Nuitee
G
Giovanni • solo_traveller • it
5
Room ok, but noisy and not great WiFi- needs improvement
Pros:

Friendly staff and good external laundry service. Room was clean.

Cons:

- Really noisy hotel both doors slamming and traffic outside
- I could hear rats running on the ceiling while sleeping
- biggest downside is that the WiFi connection was really poor and unstable. Not connecting properly from the room and even in communal areas it kept disconnecting.

2026-06-14 • via Nuitee
R
Richard • couple • nl
7
Pros:

Eenvoudige maar goede kamers

Cons:

Veel jong en onervaren personeel in restaurant. Deden wel hun best en waren aardig. Eten was goed. Live Muziek in het reataurant was erg hard. Gekke oude mannen die de microfoon overnamen van de enige dame en persoon die wel kon zingen.

2026-06-11 • via Nuitee