Arsela Hotel Pangkalan Bun

Hotels
8.2 (419 reviews)
Iskandar No.15 , Pangkalan Bun , ID
+62 853-2255-7700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Old room
Limited breakfast options

Categories

Cleanliness
8.01
Some reviews mention the rooms were clean, but issues like humidity odor were noted.
Service
8.48
Reviewers frequently highlighted helpful and friendly staff.
Location
8.52
Many reviews noted the convenient location for various activities.
Room Quality
7.97
Mixed reviews on room quality with mentions of old rooms and issues with specific amenities.
Amenities
8
Some amenities functioned well, but there were several requests for improvements.
Value for Money
8.46
Overall, the quality justified the price based on many comments.
Food and Beverage
8.01
Breakfast received mixed reviews; some enjoyed it while others mentioned a lack of options.
Overall Experience
8.18
Generally positive experiences, overshadowed slightly by minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:09

Property Description

Modern Comfort and Convenience

Arsela Hotel Pangkalan Bun offers a comfortable stay with its air-conditioned rooms featuring free WiFi and private bathrooms. Guests can enjoy entertainment and room service during their visit.

In-Room Amenities

Each room is equipped with a flat-screen TV, satellite channels, a kettle, and free toiletries for convenience. The hotel provides bed linen and towels for a cozy stay.

24-Hour Front Desk Assistance

The hotel's front desk staff are fluent in English and Indonesian, ensuring seamless communication for guests. Enjoy a hassle-free stay with their round-the-clock service.

Experience relaxation and top-notch service at Arsela Hotel Pangkalan Bun. Book your stay now for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PKN

Location

Guest Reviews

8.2
Based on 419 reviews
Cleanliness: 8.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.18
A
Alberto • couple • it
7
2026-09-10 • via Nuitee
M
MarcoGuerrini • solo_traveller • it
10
Pros:

Ottima posizione nel verde pur essendo nella cittadina, personale molto gentile ed accogliente. La colazione era ottima ed abbondante, a buffet stile asiatico. Vicino all'aeroporto e al parco degli oranghi.

2026-09-07 • via Nuitee
A
Anna • couple • gb
9
Perfect recovery from 26h flight before 3 magical nights in Tamjung PUting
Pros:

The staff were very friendly and the garden is lovely. Lovely freshly made omelettes for breakfast

Cons:

Nothing - all lovely

2026-09-06 • via Nuitee
C
Cristina • solo_traveller • it
8
Pros:

Stuttura tipica indonesiana, camere grandi e pulitissime, bagno con una doccia spaziosa, giardino tropocale curato.
Colazione indonesiana ma ti preparano omelette espresse.
C'e un ristorante si possono prendere bibite o cenare mentre si sta in giardino, molto piacevole
Nelle vicinanze vari warung dove mangiare, consiglio Soto Kaki Sapi PP

Cons:

Faccio fatica a trovare.note negative, il Wifi non funziona se
bene, non c'e un frigo in camera e un refill di acqua sarebbe utilissimo, ma troverete 2 piccole bottiglie omaggio

2026-09-02 • via Nuitee
N
Nievona • family_with_children • es
10
HOTEL MUY AGRADABLE PARA EMPEZAR TU VISITA ALOS ORANGUTANE DEL P.N. TAJANG PUTING
Pros:

EL HOTEL ES MUY AGRADABLE. TIENE UNOS JARDINES MY¡UY BONITOS Y TRANQUILOS PARA DESAYUNAR.

Cons:

NADA

2026-08-31 • via Nuitee
E
E.J. • couple • nl
8
Pros:

Een fijn hotel om in te verblijven met een prachtige tuin waarin je heerlijk kunt ontbijten.

Cons:

-

2026-08-30 • via Nuitee
N
Naima • extended_group • es
9
Muy buena estancia
Pros:

Habitaciones muy amplias. El espacio del alojamiento bonito con una terraza.

Cons:

Nada.

2026-08-26 • via Nuitee
E
Emilie Torossian • solo_traveller • fr
9
Pros:

Le jardin est très agréable tout comme le personnel. Ma chambre était grande avec une sdb impeccable, un grand mit confortable et de l'eau bien chaude.

2026-08-25 • via Nuitee
A
annateresa • solo_traveller • it
10
Pros:

La struttura ha un bellissimo giardino. La colazione è buona. La camera spaziosa. Il personale disponibile e pronto a rispondere ad ogni esigenza.

2026-08-23 • via Nuitee
C
Christian • solo_traveller • de
9
Pros:

Sehr freundliches Personal. Sie waren beim Mieten eines Motorrollers behilflich und wir konnten unser Gepäck schon vor dem Einchecken abgeben.

2026-08-21 • via Nuitee
L
Leonie • solo_traveller • de
7
Pros:

Das Hotel ist in einem schönen, traditionellen Gebäude untergebracht und hat einen sehr schönen, gepflegten Garten. Das Zimmer ist geräumig und hat alles, was man braucht.

2026-08-19 • via Nuitee
M
Marco • couple • it
10
Bell'albergo, ben tenuto e ospitale
Pros:

Struttura - a torto - poco frequentata dai turisti occidentali. Le camere sono belle e ampie, l'albergo è situato non troppo lontano dall'aeroporto (cosa utile per la partenza) e attorno ad esso ci sono vari locali dove si può mangiare o bere. Colazione abbondante a buffet e bel giardino dove riposarsi. Personale accogliente e disponibile

Cons:

Il ristorante e il bar non sono all'altezza della struttura. Meglio cercare al di fuori (consiglio l'oikos cafè)

2026-08-13 • via Nuitee
A
Agnė • couple • lt
9
2026-08-10 • via Nuitee
G
Gabi • solo_traveller • es
9
Pros:

Un desayuno rico y el personal muy amable nos ayudó con el transporte cuando lo necesitamos. La habitación limpia y acogedora. Un jardín para desayunar muy agradable.

Cons:

Un poco lejano del centro

2026-08-10 • via Nuitee
T
tmcyo • solo_traveller • sg
8
2026-08-09 • via Nuitee
M
Matthias • solo_traveller • de
9
Pros:

Angenehmer Aufenthalt vor bzw. nach der Bootstour

2026-08-08 • via Nuitee
M
Mary • family_with_children • us
9
Clean and spacious room
Pros:

This was a perfectly fine place to stay before we launched a riverboat trip in Tanjung Puting National Park. The room was spacious and clean, which is the best case scenario! The breakfast had a nice selection of offerings. The staff were very professional.

Cons:

Just be aware that if you need an extra bed, you get charged for it!

2026-08-03 • via Nuitee
F
francesca • solo_traveller • it
9
Pros:

Cozy hotel with a very nice garden, perfect to spend a night before leaving to the jungle

2026-07-25 • via Nuitee
Ángel • extended_group • es
8
2026-07-24 • via Nuitee
G
Gallego Perez • couple • es
10
Pros:

Es muy acogedor. El desayuno está muy bueno y muy completo. El jardín que tienen es una pasada para desayunar y relajarse

2026-07-23 • via Nuitee