voco Hotel Napoleon Memphis by IHG

Hotels
•
Voco
8 (284 reviews)
179 Madison Avenue , Memphis , US
+1 901-526-0002

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
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Review Highlights

Pros:
Friendly, helpful staff
Excellent, central location (near Beale Street)
Beautiful historic building and decor
Comfortable beds and in-room amenities
Good value for money
Cons:
Poor cleanliness (dirty showers, smelly rooms, stained mattress)
Onsite bar closed during stays and inconsistent/limited breakfast
Elevator out/broken causing stairs and safety/inconvenience issues
Noise in halls (screaming, slamming doors)
Maintenance/housekeeping issues (telephone not working, missed housekeeping)

Categories

Cleanliness
5.5
Multiple guests reported poor cleanliness: smelly rooms, dirty shower cubicle, rooms not cleaned, guests changing sheets themselves, and at least one stained mattress.
Service
9.5
Consistently praised across reviews: staff described as extremely friendly, warm, helpful and welcoming; front desk assistance and historical/local recommendations noted.
Location
9.5
Repeatedly highlighted as excellent and very convenient—walking distance to Beale Street and downtown attractions; many guests cited the location as a major positive.
Room Quality
7.5
Mixed: comfortable beds and good in-room amenities for many, but issues reported such as a stained mattress, non-working telephone, and other maintenance problems.
Amenities
6.5
Several amenity-related negatives: onsite bar frequently closed during stays, limited/poor breakfast service at times, no pool/hot tub, elevator outages and parking issues.
Value for Money
9.5
Multiple guests commented it was the 'best bang for your buck' given the central location, decor and overall offering despite some shortcomings.
Food and Beverage
7
Mixed experiences: some guests praised the breakfast/menu ordering, while others reported the breakfast was very poor (no hot food, no bread/toast, minimal options) and the bar was closed.
Overall Experience
9
Majority of guests reported enjoying their stay and would return; positives around staff, location and ambiance outweigh negatives for most, though safety/cleanliness and amenity gaps lowered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location

Hotel Napoleon, an Ascend Hotel Collection Member, is ideally located in the heart of Memphis, just steps away from AutoZone Park and Beale Street. Explore the city's vibrant attractions with ease, as the Memphis Rock n Soul Museum is also in close proximity.

Comfortable Accommodations

Experience a relaxing stay in our guest rooms equipped with modern amenities such as a flat-screen TV, private bathroom with luxurious bathrobes and free toiletries, as well as air conditioning for your comfort. Whether you're here for business or leisure, each room also features a convenient desk.

Nearby Entertainment

Immerse yourself in the local entertainment scene with the Orpheum Theater and FedExForum a short walk away from the hotel. After a day of exploring, unwind in the comfort of Hotel Napoleon, an Ascend Hotel Collection Member.

Book your stay now at Hotel Napoleon for an unforgettable Memphis experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

8
Based on 284 reviews
Cleanliness: 5.5
Service: 9.5
Location: 9.5
Room Quality: 7.5
Amenities: 6.5
Value for Money: 9.5
Food and Beverage: 7
Overall Experience: 9
S
Stephen • solo_traveller • gb
5
One of the main reasons why we chose the hotel was for the on property bar and excellent breakfast, we were greatly disa
Pros:

The room was comfortable

Cons:

The bar wasn’t open during our stay. The supposed excellent breakfast was actually very poor as the only option offered was one cereal and tea or coffee. No hot food and they even couldn’t offer toast as they had no bread. Also there was no fruit. We were advised that there were no kitchen staff and the one server had to do everything.

2026-10-31 • via Nuitee
S
Sharon • couple • gb
5
Pros:

The staff were a ray of sunshine

Cons:

Cleanliness poor, room smelly, no bar or breakfast

2026-10-31 • via Nuitee
M
Martin • couple • us
7
2026-10-20 • via Nuitee
O
Octavia • couple • us
10
2026-10-19 • via Nuitee
G
Gurdial • solo_traveller • gb
10
Pros:

The breakfast was the best I have had.
You order from a menu they are fantastic.

2026-10-17 • via Nuitee
T
Taylor • couple • us
8
Cons:

someone tried to enter our room after 1 am -- they would have had to have a key to do that -- when i looked out the keyhole there was no one there. who would have had key access?

2026-10-17 • via Nuitee
J
Jamioliver2 • couple • gb
9
Pros:

Extremely friendly and helpful staff, well decorated and felt very safe

Cons:

Not much to dislike, however the car park next door is not run very well

2026-10-16 • via Nuitee
C
Cindy • couple • us
10
2026-10-12 • via Nuitee
E
Ellen • solo_traveller • us
10
Pros:

Beautiful, historic hotel! This was walking distance to great barbecue at Rendezvous and just a few blocks to Beale Street!

The bed was comfy & the room had all the amenities we wanted. Having Beekman shampoos & lotions was a lovely touch!

The staff were helpful & super friendly, sharing historical details about the hotel & offering suggestions & directions.

2026-10-11 • via Nuitee
K
Kristine • couple • us
1
Disappointing
Pros:

The shower

Cons:

Lack of communication and onsite bar was never open

2026-09-16 • via Nuitee
N
Nicholas • solo_traveller • gb
8
Overall enjoyed our stay
Pros:

Modern
Friendly, helpful staff
Good location

Cons:

Shower cubicle was dirty
Food wasn’t the best. Very limited menu on the day we went

2026-09-16 • via Nuitee
K
Kelly • couple • us
5
Pros:

The staff was very pleasant very warm and welcoming

Cons:

The elevator was broke Housekeeping didn’t come to my room daily on Sunday I didn’t receive fresh towels or my garbage emptied

2026-09-15 • via Nuitee
C
Christine • couple • us
10
Very convenient for anything downtown and it was very clean
Pros:

The property is clean and very convenient with it being close to Beale Street

Cons:

The elevators are gone out, but I didn't mind taking the stairs

2026-09-10 • via Nuitee
N
Niecey • couple • us
6
Average
Pros:

Elevator was not working, some staff was more friendly than others

Cons:

Lady who checked us in was not nice

2026-09-08 • via Nuitee
K
Katarina • couple • us
10
2026-09-05 • via Nuitee
K
Kimberly • couple • us
9
I was very pleased with my overall stay. I would go back again.
Pros:

It was very pretty. The front desk was very helpful and it was close to Bill.

Cons:

The elevator wasn't working they said it was due to the storm so there was no one fault

2026-08-31 • via Nuitee
T
Tambria • couple • us
6
I hurt myself coming down 3 flights of stairs
Pros:

The stay is always wonderful

Cons:

The elevator was down all weekend & I feel like they should have called me before to notify me that I would be on the 3rd floor

2026-08-27 • via Nuitee
F
finley • couple • us
8
2026-08-06 • via Nuitee
A
Alicia • solo_traveller • us
8
Staff was extremely welcoming, best location and the best bang for your buck in the area
Pros:

Location was perfect to experience downtown, the decor throughout the lobby and restaurant/bar was great with a good variety of coffee table books, and the bartender was amazing and made the end of our night absolutely fantastic.

Cons:

Wish there was a pool or hot tub but we understood why not as it is a historical building/area so it most likely isn’t possible for them to renovate past a certain point, the mattress in our room was noticeably stained after lifting the sheet and mattress protector to check for bedbugs (I was a housekeeper some years ago at a different hotel so it’s routine to check even in the nicest of places) - no bugs, just stains!

2026-08-05 • via Nuitee
P
Paula • solo_traveller • gb
7
2026-08-02 • via Nuitee