voco Hotel Napoleon Memphis by IHG

Hotels
•
Voco
8.4 (455 reviews)
179 Madison Avenue , Memphis , US
+1 901-526-0002

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendliness of staff
Proximity to attractions
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.15
Room cleanliness was criticized; bedding had stains and water glasses were unclean.
Service
9.15
Staff were helpful and friendly, but support during booking changes was lacking.
Location
9.65
Location received positive remarks; close to main attractions.
Room Quality
8.15
Rooms felt basic, like a college dorm room, and some issues with privacy.
Amenities
8.15
Amenities were limited, with the bar and restaurant only available for breakfast.
Value for Money
8.65
Guests felt the hotel was overpriced for what was offered.
Food and Beverage
7.15
Criticism on the quality of food and expensive beverage prices.
Overall Experience
9.15
Overall a passable experience, although some guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:18

Property Description

Convenient Location

Hotel Napoleon, an Ascend Hotel Collection Member, is ideally located in the heart of Memphis, just steps away from AutoZone Park and Beale Street. Explore the city's vibrant attractions with ease, as the Memphis Rock n Soul Museum is also in close proximity.

Comfortable Accommodations

Experience a relaxing stay in our guest rooms equipped with modern amenities such as a flat-screen TV, private bathroom with luxurious bathrobes and free toiletries, as well as air conditioning for your comfort. Whether you're here for business or leisure, each room also features a convenient desk.

Nearby Entertainment

Immerse yourself in the local entertainment scene with the Orpheum Theater and FedExForum a short walk away from the hotel. After a day of exploring, unwind in the comfort of Hotel Napoleon, an Ascend Hotel Collection Member.

Book your stay now at Hotel Napoleon for an unforgettable Memphis experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

8.4
Based on 455 reviews
Cleanliness: 7.15
Service: 9.15
Location: 9.65
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.15
Overall Experience: 9.15
K
Kristine • couple • us
1
Disappointing
Pros:

The shower

Cons:

Lack of communication and onsite bar was never open

2026-09-16 • via Nuitee
N
Nicholas • solo_traveller • gb
8
Overall enjoyed our stay
Pros:

Modern
Friendly, helpful staff
Good location

Cons:

Shower cubicle was dirty
Food wasn’t the best. Very limited menu on the day we went

2026-09-16 • via Nuitee
K
Kelly • couple • us
5
Pros:

The staff was very pleasant very warm and welcoming

Cons:

The elevator was broke Housekeeping didn’t come to my room daily on Sunday I didn’t receive fresh towels or my garbage emptied

2026-09-15 • via Nuitee
C
Christine • couple • us
10
Very convenient for anything downtown and it was very clean
Pros:

The property is clean and very convenient with it being close to Beale Street

Cons:

The elevators are gone out, but I didn't mind taking the stairs

2026-09-10 • via Nuitee
N
Niecey • couple • us
6
Average
Pros:

Elevator was not working, some staff was more friendly than others

Cons:

Lady who checked us in was not nice

2026-09-08 • via Nuitee
K
Katarina • couple • us
10
2026-09-05 • via Nuitee
K
Kimberly • couple • us
9
I was very pleased with my overall stay. I would go back again.
Pros:

It was very pretty. The front desk was very helpful and it was close to Bill.

Cons:

The elevator wasn't working they said it was due to the storm so there was no one fault

2026-08-31 • via Nuitee
T
Tambria • couple • us
6
I hurt myself coming down 3 flights of stairs
Pros:

The stay is always wonderful

Cons:

The elevator was down all weekend & I feel like they should have called me before to notify me that I would be on the 3rd floor

2026-08-27 • via Nuitee
F
finley • couple • us
8
2026-08-06 • via Nuitee
A
Alicia • solo_traveller • us
8
Staff was extremely welcoming, best location and the best bang for your buck in the area
Pros:

Location was perfect to experience downtown, the decor throughout the lobby and restaurant/bar was great with a good variety of coffee table books, and the bartender was amazing and made the end of our night absolutely fantastic.

Cons:

Wish there was a pool or hot tub but we understood why not as it is a historical building/area so it most likely isn’t possible for them to renovate past a certain point, the mattress in our room was noticeably stained after lifting the sheet and mattress protector to check for bedbugs (I was a housekeeper some years ago at a different hotel so it’s routine to check even in the nicest of places) - no bugs, just stains!

2026-08-05 • via Nuitee
P
Paula • solo_traveller • gb
7
2026-08-02 • via Nuitee
Z
Zeljko • couple • hr
9
2026-07-22 • via Nuitee
G
Glenda • family_with_children • us
8
2026-07-22 • via Nuitee
J
Johnson • couple • us
10
2026-07-22 • via Nuitee
T
Tyler • solo_traveller • us
9
2026-07-15 • via Nuitee
R
Rodrigo • extended_group • ar
5
2026-07-13 • via Nuitee
T
Tonya • family_with_children • us
5
Pros:

Very beautiful hotel

Cons:

We had a lot of screaming in the halls. All night long. People were slamming doors and talking very loud

2026-07-13 • via Nuitee
C
Carol • solo_traveller • us
3
Pros:

The staff were very good and the location.

Cons:

The rooms weren't cleaned, the telephone was not working, and the only worker was at the front desk. I had to change my sheets and vacuum my room, because there were no more rooms available. What a way to start celebrating my 60th birthday

2026-07-05 • via Nuitee
H
HIROMI • extended_group • jp
8
立地最高！
Pros:

フロントスタッフが駐車場の出し入れを手伝ってくれた。とても親切だった。
行きたいところも近く、歩いて回れた。

Cons:

朝食付きで予約したが、食べに行ったら、15ドルまでの制限付き。
オーバー分は支払いがありました。
食べる前に言って欲しかった。

2026-07-04 • via Nuitee
C
Carrie • couple • us
6
2026-07-02 • via Nuitee