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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Evening entertainment
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
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Temporary art galleries
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodation on Harbour Island
Serenity at the Spa Centre
Refreshing Outdoor Pool with Sea Views
Featuring free WiFi, a spa centre, and an outdoor pool, Krystal Beach Hotel on Harbour Island offers elegant rooms with air conditioning and flat-screen TVs. Enjoy the serene spa, relax by the outdoor pool with stunning sea views, and indulge in delicious meals at the on-site restaurant. With meeting facilities and a 24-hour front desk, convenience is at your fingertips. Explore nearby Stellenbosch or easily reach Cape Town International Airport. Don't miss the chance to experience luxury and relaxation at Krystal Beach Hotel - book your stay now!
Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The Vibe
Food was not as nice, Friday evening.
Calamari Strips & Chicken Burger (dry)
Place is very clean and immaculate. One enjoys a nice there. The food is very fresh and there are a lot of options.
Nothing.
Easy access, what you need is close by.
Layout of bathroom 310 and the whole bathroom gets wet when showering.
Was definitely decent
The breakfast was not good as the pastries was stale
Beautiful views, comfy neat accommodation, yummy breakfast spread. Well located.
Room looked exactly like the pictures.
Very clean and organized.
Beautiful view from the room.
• Two TVs — neither a Smart TV.
• Both TVs outdated, with fuzzy picture quality.
• No TV box or streaming option.
• A sofa that was the very reason I selected the room, but virtually no usable entertainment to enjoy from it.
• A bed so hard it felt like sleeping on a board.
• A bathroom extraction fan that couldn't be switched off in the room and its constant humming made sleeping peacefully difficult.
These aren't little inconveniences that a guest should simply shrug off. These are basic comfort and functionality issues that the hotel should have addressed before selling the room to guests.
What makes this particularly frustrating is that I deliberately selected this room based on its advertised features. Had I known beforehand that the TVs were essentially obsolete, that there was no streaming facility, that the bed was extraordinarily hard and that I would have to sleep with a permanently running extraction fan humming in the background, I would never have booked here.
A hotel doesn't get credit simply for putting two televisions in a room if neither one provides a decent viewing experience. And guests shouldn't have to sacrifice a good night's sleep because management hasn't figured out how to switch off a bathroom fan.
This room was nowhere near the standard I expected, and the gap between what was advertised and what was actually provided is extremely disappointing.
Management seriously needs to reconsider the condition and functionality of the amenities in this room. Outdated equipment, an uncomfortable bed and an uncontrollable noise source are not what guests should be paying for when they book a supposedly comfortable hotel room.
Very disappointing. I would not book this hotel again, and based on this experience, I would think twice before recommending the hotel to anyone who values comfort, peace and basic modern amenities.
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