Fiesta Inn Playa del Carmen

Hotels
•
Fiesta Inn
8.8 (274 reviews)
Avenida 10 esquina con Calle 26 , Playa del Carmen , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
7.59
Many reviews mentioned issues with cleanliness, such as dirty rooms and poor maintenance.
Service
9.99
The staff were described as very helpful and considerate, providing assistance when needed.
Location
10
Multiple reviews praised the great location of the hotel.
Room Quality
8.05
Rooms were often described as dated with issues, affecting quality perception.
Amenities
8.08
Some reports mentioned missing amenities like refrigerators and WiFi problems.
Value for Money
7.54
There were complaints regarding the value in relation to the quality of service and rooms.
Food and Beverage
9.59
Not specifically mentioned, but based on overall satisfaction.
Overall Experience
9.58
Despite some serious issues, there were positive sentiments about staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:14

Property Description

Luxurious Accommodation: Experience comfort and convenience at our hotel in Playa del Carmen. Each air-conditioned room is equipped with a private bathroom, TV, and complimentary toiletries for a relaxing stay.

Relaxing Amenities: Unwind by the outdoor pool or savor delicious meals at our on-site restaurant. Take advantage of our free WiFi and private parking. Our 24-hour front desk is always ready to assist you during your stay.

Convenient Location: Situated just 1.2 km from the ADO International Bus Station and 55 km from Cancun International Airport, Fiesta Inn Playa del Carmen offers easy access to nearby attractions and transportation options.

Book now for a memorable stay at our hotel and indulge in a blend of comfort and convenience.

Important information:

The property is only reachable on foot.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Guest Reviews

8.8
Based on 274 reviews
Cleanliness: 7.59
Service: 9.99
Location: 10
Room Quality: 8.05
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 9.59
Overall Experience: 9.58
P
PERFECTO RICARDO • solo_traveller • mx
10
2026-05-29 • via Nuitee
A
Agnes • couple • ca
9
Rapport/qualité prix très bon.
Pros:

Bel accueil. Lits très confortable, chambre climatisée et bonne nuit de sommeil. Assez tranquille pour une rue passante. Le restaurant est propre et la nourriture est bonne. Rapport/qualité bien mérité.

Cons:

Le comptoir de l’évier de toilette est massif et juste devant le range manteau. Pour se flosser les dents ou se maquiller le miroir est à + de un mètre! Je n’avait jamais vue ça. La piscine, quoique exceptionnelle a besoin d’entretien car il manque bcp de carrés en céramique.

2026-05-27 • via Nuitee
E
Evelin • solo_traveller • gb
9
Perfect ending of a group tour!
Pros:

I've stayed an extra night after my group tour had finished. The room change (twin to a double) was seamless and excellent - my new room was ready at midday so I just had to pick up the new keys.
Short walk from the beach and the main street, convenience store and pharmacy right next to the hotel. The bed was super comfy, and the room is bright and spacious.
The pool was great!

Cons:

The layout of the "bathroom" is very odd - the sink in the room but the toilet and shower in the bathroom.

2026-05-16 • via Nuitee
M
Michael plus • solo_traveller • nl
8
Pros:

Locatie is fijn, staff is goed en behulpzaam , lekker bed en dakterras met zwembad(en) ook een genoegen.

Cons:

Inmiddels niet echt modern meer, Geen ijskast. Kleine moeite, veel plezier lijkt mij. Allround prima hotel waar we na 8 jaar eerder te zijn geweest ons vertrouwd voelden, namelijk niets veranderd :-)

2026-05-13 • via Nuitee
E
ESMERALDA • solo_traveller • mx
9
Pros:

La ubicacion

Cons:

La alberca, un poquito mas de atención a los químicos de la alberca, estaban tan fuertes que hasta los trajes de baño salieron decolorados .

2026-05-09 • via Nuitee
B
Ballesteros • family_with_children • co
8
Pros:

atencion

2026-04-21 • via Nuitee
L
Leonarda • solo_traveller • hr
7
2026-04-17 • via Nuitee
I
ISABELLE • couple • fr
1
Pas sérieux
Pros:

L’établissement annulée ma réservation sans raison valable dernière quelques heures avant mon arrivée 😞

Cons:

L’établissement annulée ma réservation alors que j’avais réservé bien en amont alors que j’étais avec un groupe .
Donc je me suis retrouvé sans hôtel donc cela est inadmissible .

2026-04-15 • via Nuitee
C
Candido • solo_traveller • mx
7
2026-04-14 • via Nuitee
M
María Alejandra • family_with_children • cl
2
2026-04-11 • via Nuitee
M
Miguel • extended_group • gt
10
2026-04-08 • via Nuitee
M
Marilyn • family_with_children • us
10
Pros:

Nice, clean hotel. It’s a new building. A couple of blocks from 5th Ave and near many restaurants. We walked daily to the Beach near the Ferry terminal and felt the distance wasn’t too long. The mirror inside the room that’s adjacent to the wall slides to the sides to cover the shower area.

Cons:

Our room was located near the garage area so it was hard to use the balcony.

2026-04-07 • via Nuitee
J
Jason • couple • nz
8
Great location, clean and value for money
Pros:

Clean and spacious. Good value for money and in an excellent location with a nice pool.

Cons:

No toilet waste paper bin lid.

2026-04-06 • via Nuitee
J
JIMENEZ LUNA • family_with_children • mx
6
Cons:

Cobro adicional del estacionamiento tuve la necesidad de servicio médico y no proporcionan el servicio, el inodoro en malas condiciones

2026-04-05 • via Nuitee
A
Alma • family_with_children • mx
6
Pros:

Ubicación

Cons:

Olor a humedad, habitación excesivamente encerrada sin ventanas toallas muy percudidas

2026-04-04 • via Nuitee
L
Luis • couple • it
8
2026-04-03 • via Nuitee
A
Albert • family_with_children • mx
9
2026-04-01 • via Nuitee
F
Francisco • family_with_children • mx
7
2026-03-30 • via Nuitee
A
Arturo • couple • us
8
Pros:

Location

2026-03-22 • via Nuitee
J
Jennifer • solo_traveller • mx
8
Pros:

Love to stay here but the gym A/C was not working and that was one of the primary reasons I booked at this location.

2026-03-16 • via Nuitee