Palazzo Hotel

Hotels
8.6 (2193 reviews)
Montecasino Blvd, Fourways , Johannesburg , ZA

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, professional and attentive staff
Excellent location (direct access to Montecasino, safe area, walking distance to restaurants)
Outstanding breakfast and food quality
Relaxing ambience and well-maintained public areas (gardens, ambience)
Cons:
Cleanliness issues: urine smell in showers, hallway odour, reports of not clean
Amenities problems: poor WiFi, non‑smart TVs/limited channels
Room maintenance: tired furniture, poor mattresses and pillows
Safety/hazard incident: damaged hairdryer causing sparks/fire risk

Categories

Cleanliness
7.2
Several reviews note cleanliness problems (urine smell in showers, hallway odour, explicit 'not clean' comment), so cleanliness is noticeably below the hotel average.
Service
10
Service is consistently praised: staff described as friendly, professional, warm and attentive across multiple reviews; staff handled issues helpfully in many cases.
Location
9.8
Location is repeatedly praised (direct access to Montecasino, safe area, walking distance to restaurants, pretty gardens) and is a clear strength.
Room Quality
7.6
Mixed room feedback: some guests loved the rooms and welcome treats, but there are multiple reports of tired furniture, poor mattresses and pillows, and need for refurbishment.
Amenities
7.6
Amenities have notable issues: unreliable WiFi, non‑smart TVs/limited channels and a hazardous hairdryer incident; these reduce the amenities score despite other positives.
Value for Money
7.4
Perceived value is mixed—many positive experiences but some guests felt the price did not match problems encountered (WiFi, TV, room issues).
Food and Beverage
9.6
Food and beverage (especially breakfast) are frequently praised as outstanding, fresh and high-quality, supporting a strong rating.
Overall Experience
9.6
Overall experience trends very positive with many 'perfect' and 'highly recommend' reviews, though some serious cleanliness/maintenance incidents slightly temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 10:39

Property Description

Luxurious Accommodation with Elegant Rooms
Experience a stay like no other at Palazzo Montecasino Hotel, where the manicured Tuscan-style garden and spacious outdoor pool beckon you to relax in style. The air-conditioned rooms, each with a seating area and flat-screen TV, offer a perfect blend of comfort and sophistication.

Wellness and Entertainment Facilities
Indulge in ultimate relaxation at the on-site spa with Thai massages or enjoy a fun-filled time at the bowling alley and casino. Stay active at the fitness centre or simply unwind by the pool - the choice is yours at Palazzo Montecasino.

Culinary Delights and Convenient Location
Start your day with a delicious breakfast at the Medeo restaurant and explore a variety of Italian dishes with French and African influences. Conveniently located near Sandton Business Centre, this hotel offers easy access to both Lanseria and O.R Tambo Airports.

Ready to experience luxury and comfort? Book your stay at Palazzo Montecasino Hotel now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNB

Location

Guest Reviews

8.6
Based on 2193 reviews
Cleanliness: 7.2
Service: 10
Location: 9.8
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.4
Food and Beverage: 9.6
Overall Experience: 9.6
M
Maher • solo_traveller • jo
8
2026-10-30 • via Nuitee
L
Li • solo_traveller • ca
10
Great hotel in Johannesburg
Pros:

The bed is very comfortable. The room is clean. The food is good. The service is good.

Cons:

Nothing

2026-10-29 • via Nuitee
A
Adam • couple • za
8
Spot on.
Pros:

Exactly what we asked for and expected. very pleasant hotel, had to leave early so can't comment on a full experience with breakfast.

2026-10-28 • via Nuitee
S
Stuart • solo_traveller • gb
7
It was ok… just about!
Pros:

The swimming pool. Breakfast!

Cons:

Very poor air conditioning that only worked when maintenance were sent to “switch on a valve” ! Dated furniture and decor (this place needs a serious revamp!)

2026-10-26 • via Nuitee
D
Du Toit • family_with_children • za
9
2026-10-26 • via Nuitee
P
Pria • couple • za
7
2026-10-25 • via Nuitee
C
Carmen • couple • us
9
Old school—beautiful & majestic. The patio & grounds are stunning. Very good breakfast.
Pros:

Stunning, majestic

Cons:

The sheets on the bed are hard. They should buy better quality sheets.

2026-10-24 • via Nuitee
G
Georgia • family_with_children • gb
8
2026-10-23 • via Nuitee
K
Kagiso • couple • za
10
2026-10-22 • via Nuitee
M
Monique • solo_traveller • za
10
Very good
Pros:

Breakfast and dinner were amazing. Service was a bit slow but good.

2026-10-21 • via Nuitee
A
Anna • couple • za
9
Great!
Pros:

Everything was great, except for the breakfast in the room.
Otherwise everything else met our expectations. It was clean and very comfortable. We went for a couples massage which was amazing, we just regret not brining our costumes for the pool.

Cons:

I would only say the breakfast in the room was late and she had to make 2 trips, which isn't very convenient as the hot breakfast would have got cold by the time we waited for the toast. In future I would recommend bringing everything you need for the hot breakfast 1st and then bring continental breakfast on the 2nd round.

2026-10-19 • via Nuitee
M
Mark • couple • za
9
Pros:

It’s a classy Hotel and well kept! Attention to detail and a step up from the Pivot which is what one would expect.

2026-10-18 • via Nuitee
A
Antony • couple • pl
9
2026-10-18 • via Nuitee
S
Sinovia • couple • za
9
Will definitely stay again. Beautiful view from my room
Pros:

Well run and friendly staff and service good. Breakfast was good

Cons:

Can’t criticise

2026-10-17 • via Nuitee
A
Ashley • couple • za
8
2026-10-16 • via Nuitee
R
Ramon • solo_traveller • gb
7
Pros:

Lovely looking beautiful hotel

Cons:

Aircon disnt work, beds are extremely small. Breakfast unfortunately was not good at all.

2026-10-16 • via Nuitee
B
Björn • couple • za
9
2026-10-16 • via Nuitee
P
Panayiotis Peter • couple • za
10
2026-10-12 • via Nuitee
J
Joanna • solo_traveller • za
10
Romantic experience.
Pros:

Everything was exceptional. The ladies at the spa accommodated us so well as they are busy with renovations and we were not comfortable getting our massages at the pool and so they moved it into our room. Room was beautifully done with the rose turn down. Thank you 😊 🙏🏼

Cons:

The only thing we didn't like was the soft bed and soft pillows.

2026-10-11 • via Nuitee
M
Mione • family_with_children • za
10
2026-10-11 • via Nuitee