Palazzo Hotel

Hotels
8.6 (2193 reviews)
Montecasino Blvd, Fourways , Johannesburg , za

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, professional and attentive staff
Excellent location (direct access to Montecasino, safe area, walking distance to restaurants)
Outstanding breakfast and food quality
Relaxing ambience and well-maintained public areas (gardens, ambience)
Cons:
Cleanliness issues: urine smell in showers, hallway odour, reports of not clean
Amenities problems: poor WiFi, non‑smart TVs/limited channels
Room maintenance: tired furniture, poor mattresses and pillows
Safety/hazard incident: damaged hairdryer causing sparks/fire risk

Categories

Cleanliness
7.2
Several reviews note cleanliness problems (urine smell in showers, hallway odour, explicit 'not clean' comment), so cleanliness is noticeably below the hotel average.
Service
10
Service is consistently praised: staff described as friendly, professional, warm and attentive across multiple reviews; staff handled issues helpfully in many cases.
Location
9.8
Location is repeatedly praised (direct access to Montecasino, safe area, walking distance to restaurants, pretty gardens) and is a clear strength.
Room Quality
7.6
Mixed room feedback: some guests loved the rooms and welcome treats, but there are multiple reports of tired furniture, poor mattresses and pillows, and need for refurbishment.
Amenities
7.6
Amenities have notable issues: unreliable WiFi, non‑smart TVs/limited channels and a hazardous hairdryer incident; these reduce the amenities score despite other positives.
Value for Money
7.4
Perceived value is mixed—many positive experiences but some guests felt the price did not match problems encountered (WiFi, TV, room issues).
Food and Beverage
9.6
Food and beverage (especially breakfast) are frequently praised as outstanding, fresh and high-quality, supporting a strong rating.
Overall Experience
9.6
Overall experience trends very positive with many 'perfect' and 'highly recommend' reviews, though some serious cleanliness/maintenance incidents slightly temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 10:39

Property Description

Luxurious Accommodation with Elegant Rooms
Experience a stay like no other at Palazzo Montecasino Hotel, where the manicured Tuscan-style garden and spacious outdoor pool beckon you to relax in style. The air-conditioned rooms, each with a seating area and flat-screen TV, offer a perfect blend of comfort and sophistication.

Wellness and Entertainment Facilities
Indulge in ultimate relaxation at the on-site spa with Thai massages or enjoy a fun-filled time at the bowling alley and casino. Stay active at the fitness centre or simply unwind by the pool - the choice is yours at Palazzo Montecasino.

Culinary Delights and Convenient Location
Start your day with a delicious breakfast at the Medeo restaurant and explore a variety of Italian dishes with French and African influences. Conveniently located near Sandton Business Centre, this hotel offers easy access to both Lanseria and O.R Tambo Airports.

Ready to experience luxury and comfort? Book your stay at Palazzo Montecasino Hotel now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNB

Location

Guest Reviews

8.6
Based on 2193 reviews
Cleanliness: 7.2
Service: 10
Location: 9.8
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.4
Food and Beverage: 9.6
Overall Experience: 9.6
L
Labuschagne • couple • za
10
2026-09-09 • via Nuitee
A
Anand • solo_traveller • gb
9
Pros:

Staff were amazing. Really friendly and went the extra mile.

2026-09-08 • via Nuitee
C
CHAD • extended_group • au
1
Disappointing given we paid full price for a room and then the property tried to charge us again.
Cons:

Disappointing given we paid full price for a room and then the property tried to charge us again. We had 2 people staying in each hotel room not 1.

2026-09-08 • via Nuitee
A
Anita • couple • za
9
2026-09-07 • via Nuitee
D
Daniel • couple • au
10
Loved every moment
Pros:

Everything great location , hotel perfect and staff friendly and always accommodating

2026-09-07 • via Nuitee
I
Ignus • family_with_children • za
10
2026-09-06 • via Nuitee
H
Hlamalani • couple • za
10
2026-09-06 • via Nuitee
S
Stephan • family_with_children • na
9
2026-09-06 • via Nuitee
D
Dhevarsha • couple • za
9
2026-09-04 • via Nuitee
W
Warren • solo_traveller • ie
10
Pros:

The staff were the best and the facilities top tier.

Cons:

All good

2026-09-04 • via Nuitee
S
Sarah • couple • za
3
2026-09-03 • via Nuitee
G
Gloria • family_with_children • cd
4
2026-09-03 • via Nuitee
L
Lusela • couple • za
10
It was a wonderful staycation. Sitting outside enjoying the sun with wine and cheese and great service. Thank you
Pros:

Luxury

Cons:

Nil

2026-09-03 • via Nuitee
J
Jacobus • extended_group • nl
9
2026-09-01 • via Nuitee
A
Anna • couple • au
9
Amazing would recommend to anyone wanting to stay around forways area , perfect for a couple.
Pros:

Very friendly staff, breakfast buffet was very nice , facilities were great and it feels very luxury.

Cons:

If I could give one recommendation I would add some lactose free or dietary options to the room service menu.

2026-08-31 • via Nuitee
D
Daniel • couple • au
10
Loved our stay alway come back when we travel to South Africa on holiday will be staying back here before we leave
Pros:

Very Clean and well presented

2026-08-29 • via Nuitee
H
hamad • family_with_children • bh
7
Pros:

The location is great. Close to birds park and plenty of Resturants

2026-08-28 • via Nuitee
A
Anesh • solo_traveller • za
10
2026-08-25 • via Nuitee
E
Esinaye • solo_traveller • za
9
2026-08-23 • via Nuitee
K
Kavish • family_with_children • nl
9
Fantastic Stay - Second time a charm
Pros:

Our choice on hotel again after returning to Johannesburg. Located next to Monte Casino complex which has tons of restaurants, shops, a cinema, a bird park, bowling, games room for kids and a theater. The hotel has separate entrance making walking super easy and convenient. The hotel is well maintained and comfortable. Staff was exceptional through our entire stay. Always friendly and willing to help. The rooms were comfy and had all the amenities. Breakfast was good with a wide variety of options.

Cons:

None

2026-08-20 • via Nuitee