Pacific Palms Resort

Hotels
9.1 (557 reviews)
21 Gravatt Road Papamoa , Papamoa , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Terrace
Family rooms
BBQ facilities
Luggage storage
Soundproof rooms
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Well maintained
Friendly staff
Clean facilities
Cons:
Outdated rooms
No obvious lock on sliding door
Hard pillows

Categories

Cleanliness
9.29
Guests consistently mention the property as very clean and well maintained.
Service
9.46
Staff were described as friendly and providing top-rate personal service.
Location
9.6
Great location close to beaches, shops, and restaurants.
Room Quality
8.25
Some rooms noted as outdated and beds needing upgrades.
Amenities
9.28
Facilities like pool, BBQ area, and spacious rooms positively highlighted.
Value for Money
8.74
Overall expectations met, though some minor issues based on pricing.
Food and Beverage
8.79
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
9.36
Guests enjoyed their stay and highly recommend the resort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:04

Property Description

Luxurious Accommodations
Pacific Palms Resort in Papamoa boasts stunning units with modern amenities like a fully equipped kitchen, satellite flat-screen TV, and private balcony/patio. The thoughtful inclusion of bed linen ensures a comfortable stay for all guests.

Relaxation and Recreation
Guests can unwind in the year-round outdoor pool or indulge in a soothing soak in the hot tub. For those who enjoy outdoor cooking, BBQ facilities are conveniently available on-site, perfect for creating memorable dining experiences.

Convenient Location
Situated just 8 km from Tauranga Airport, Pacific Palms Resort offers easy access for travelers. Whether you're visiting for leisure or business, the resort's prime location makes it a top choice for your stay in Papamoa.

Book your stay at Pacific Palms Resort today for a perfect blend of luxury, relaxation, and convenience.

Important information:

Please note, check in after 22:00 is by prior arrangement only due to security gates. Please note there is a late check in charge after of $50 if arriving after this time.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TRG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 15 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 1 year old and over stay for NZD 30 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 557 reviews
Cleanliness: 9.29
Service: 9.46
Location: 9.6
Room Quality: 8.25
Amenities: 9.28
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 9.36
F
Fiona • extended_group • nz
8
A very handy, clean, tidy nice place to stay.
Pros:

The location was perfect, handy to Mercury Bay Arena and local shopping mall.

Cons:

We thought there were only tiny cups in the kitchen, until we discovered as we were about to leave, that the dishwasher was full of dishes, including coffee mugs.
There weren’t many power points for charging devices.

2026-05-23 • via Nuitee
L
Leonie • extended_group • nz
10
Excellent staff and enyoyed the spa too
2026-05-22 • via Nuitee
D
Dianne • family_with_children • nz
8
Cons:

Baby cocktoaches on the kitchen sink

2026-05-18 • via Nuitee
L
Leonie • extended_group • nz
10
Pros:

Perfect location accommodation excellent stay overall 👌

2026-05-17 • via Nuitee
R
Reydun • solo_traveller • nz
10
Pros:

Absolutely loved the whole experience from location to the rooms and the beautiful scenery which surrounded the whole resort also loved how everything was in walking distance 😃
Can't wait to bring my babies here and to be able to experience what we did ❤️

Cons:

Couldn't fault a single thing

2026-05-17 • via Nuitee
R
Rosemary • extended_group • nz
9
Perfect location and awesome on site team
Pros:

The team were super helpful. Proximity to work site spot on. Rooms spacious.

Cons:

nothing bad to say.

2026-05-17 • via Nuitee
A
Allan • family_with_children • nz
10
Perfect for what we wanted
Pros:

Was everything we needed for a couple of days away.

Cons:

N/A

2026-05-16 • via Nuitee
L
Leanne • solo_traveller • nz
10
Was greeted by a cheerful host and the apartment was a perfect set up
Pros:

Great location

2026-05-14 • via Nuitee
P
Patsy • solo_traveller • nz
8
Pros:

Loved the inviting and friendly reception on arrival.
The apartment was spacious, the spa was lovely and calming to relax in.

2026-05-11 • via Nuitee
C
Chris • couple • nz
9
Perfect for our stay
Pros:

Nice airy rooms.
Nicely fitted out
Quiet .
Garage was a nice bonus.
Very friendly and helpful reception

Cons:

Long walk to reception

2026-05-11 • via Nuitee
P
Paul • extended_group • nz
8
great spot
Pros:

great location

Cons:

rooms getting a little bit tided

2026-05-10 • via Nuitee
L
Louise • family_with_children • nz
10
Our stay was great staff were very helpful and the facilities were great. Granddaughter loved her late night dip in the
Pros:

They staff were friendly it had good facilities and it was clean and tidy.

Cons:

Could do with sensor lighting around walkway to pool.

2026-05-09 • via Nuitee
A
Ashley • couple • nz
7
Great location but size apartment.
Pros:

The pool was great and had shot tub. Big apartments

Cons:

The beds weren’t very comfortable. It said on the booking that there was a pull out couch and there was not.

2026-04-27 • via Nuitee
S
Sam • family_with_children • nz
2
Won’t be staying here again.
Pros:

Location

Cons:

Just about everything.

2026-04-26 • via Nuitee
J
Jon Temple • solo_traveller • nz
10
Home away from home
Pros:

Friendly staff, flexible with my late check in. The apartment was exceptional. Very homely.

2026-04-21 • via Nuitee
A
Anderson • solo_traveller • nz
10
Pros:

Good location right next to shops and restaurants. Short walk to beach. Spacious apartment.

2026-04-14 • via Nuitee
E
Ellison • family_with_children • nz
9
2026-04-14 • via Nuitee
S
Satish • family_with_children • nz
9
Good. Had to leave a day early due to adverse weather forecast from the 11th April night.
Pros:

Everything good.

Cons:

Dishwasher was not working and informed the owner.

2026-04-12 • via Nuitee
• couple • nz
10
2026-04-08 • via Nuitee
N
Nathaniel • family_with_children • nz
9
Nice place, friendly staff. Pool fantastic
Pros:

Pool was great, good sized family setup

Cons:

Only one toilet and bathroom for eight people was a bit of a challenge

2026-03-27 • via Nuitee