Hakodate Onuma Tsuruga Resort EPUY- 30km from Hakodate Station

Hotels
9.3 (128 reviews)
Onuma 85-9 , Hakodate , JP
+81 138-67-2964

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Nice atmosphere
Cons:
Hard beds
Old towels

Categories

Cleanliness
8.53
Some reviews mention issues with cleanliness, impacting the overall score.
Service
10
Staff were friendly and attentive, providing a welcoming atmosphere.
Location
9.5
The location is praised for its beautiful surroundings and ambiance.
Room Quality
8.54
Some guests mentioned beds were hard and sheets were rough.
Amenities
9.49
Guests enjoyed the onsen and other additional facilities.
Value for Money
9.02
The price is seen as a bit high relative to some amenities.
Food and Beverage
9.48
Food enjoyed in both dinner and breakfast; highly rated offerings.
Overall Experience
9.83
Overall positive feedback despite minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:25

Property Description

Luxurious 5-Star Retreat

Garden Views and Hot Springs: Immerse yourself in tranquility with garden views from every room and unwind in the relaxing hot spring bath.

Culinary Delights: Indulge in a buffet breakfast and full-course dinner featuring fresh local ingredients, a treat for your taste buds.

Outdoor Adventures: With skiing and the picturesque Lake Onuma just a stone's throw away, thrill-seekers and nature lovers will find plenty to explore.

Experience the epitome of luxury and relaxation at Hakodate Onuma Tsuruga Resort EPUY. Book now for an unforgettable stay!

Important information:

Free shuttle service from New Hakodate Hokuto Station is provided upon request. Please contact the property at least 3 days before the check-in date to make a reservation. Contact details can be found on the booking confirmation.

Please be informed that no pets are allowed to stay on property premises, except for guide dogs / service dogs and other service animals. Please make sure to contact the property in advance if a service animal will be accompanying your stay.

Please note that there are no elevators at the property. Guests must use the stairs.

Please note that "Double Room - Non-Smoking" and "Twin Room" are located on the 2nd floor and can only be accessed via stairs.

Please note that "Double Room - Non-Smoking" can only be accessed via stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 18:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HKD

Location

Guest Reviews

9.3
Based on 128 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 8.54
Amenities: 9.49
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.83
K
Keiko • couple • jp
7
残念。もう行きません
Pros:

施設の広さと開放感

Cons:

フレンチの食事が美味しくない。最後のメイクは野菜も肉の全く味がしなかった。デザートも甘いだけで濃くがなかった。団体客が大声で騒いでいてもだれも注意せず、　食事を楽しみにしていた個人客に対する配慮が全く無い。

2026-09-10 • via Nuitee
고 • couple • kr
8
2026-09-06 • via Nuitee
J
Jackson • couple • ca
10
2026-08-26 • via Nuitee
暮松 • extended_group • jp
10
2026-08-11 • via Nuitee
E
Eisuke • couple • jp
1
Pros:

食事、人、歴史

2026-07-11 • via Nuitee
R
Rachele • couple • us
10
A wonderful place to relax
Pros:

Beautiful property, luxurious without being over the top. Lovely grounds, excellent food, great attention to detail.

Cons:

Nothing

2026-07-07 • via Nuitee
R
Rachele • couple • us
10
Lovely place to unwind in Hokkaido
Pros:

Beautiful and relaxing. Though we don’t speak Japanese and most of the staff don’t speak English everyone was very helpful. Great breakfast and dinner. They accommodated my lactose allergy in creative ways.

Cons:

Nothing! Loved everything about it.

2026-07-06 • via Nuitee
るみ子 • couple • jp
10
2026-06-08 • via Nuitee
佐藤 • solo_traveller • jp
5
Pros:

雨にもかかわらず施設内でゆっくりとした時を過ごす事ができました。

Cons:

年齢的に食事量が多く思われました。美味しくいただけました。

2026-05-30 • via Nuitee
Y
YUSHENG • solo_traveller • tw
9
優質的飯店
Pros:

酒水的提供，大沼湖畔的悠閒

Cons:

早餐稍嫌不足

2026-05-12 • via Nuitee
R
Ruth Laila • extended_group • sg
9
2026-05-10 • via Nuitee
尚緯 • couple • tw
10
Pros:

環境清幽、服務態度很好

2026-04-30 • via Nuitee
仁祥 • couple • tw
10
2026-04-28 • via Nuitee
M
Ms CS • solo_traveller • sg
10
Nice Onsen Resort
Pros:

The service, the food, the location in the national park area an the onsen facilities were good and we enjoyed our stay.
The staff were kind and efficient.

Cons:

The electric kettle in the room was not clean. But they had a free tea/coffee bar at the lounge area so we just went there to get drinks.

2026-04-21 • via Nuitee
A
akiyo • couple • jp
10
最高のホスピタリティ！
Pros:

ホスピタリティが素晴らしく、夫婦ふたり共とても良い時間を過ごすことが出来ました。

Cons:

ありません。

2026-04-20 • via Nuitee
I
Ibuki • couple • jp
9
2026-04-16 • via Nuitee
X
Xavier • family_with_children • tw
10
Pros:

Really nice place and kindness people.
Nice meals and services.
Nothing we can complain.

2026-03-17 • via Nuitee
D
Daniel • couple • gb
9
First class - Novel, Charming, and Welcoming
Pros:

A fantastic example of a high end resort spa, with a keen focus on delivering excellent service. The private onsen was wonderful, and I'd book this hotel again just for that. The dinner and breakfast were truly first class, and left me wanting for nothing more, while still wishing it would never end. I would recommend this to anyone passing by as a one night stop-off during the winter, and imagine in the summer it's a stunning local environment for walks, attractions, and fishing.

Cons:

Nothing was wrong, and I'd feel rude to criticise any part of the resort given it's clearly targeted at the Japanese market not international traveler's like ourselves. The hotel is located close to the train station / railway line, but we never found noise an issue during our stay, and found the railway history on display interesting and novel.

2026-03-14 • via Nuitee
L
laurel • solo_traveller • us
10
2026-03-02 • via Nuitee
C
cheng • family_with_children • cn
10
10年海外旅行所遇到的最佳度假酒店。
Pros:

位置绝佳，独占小沼景色。
老钱风格，绝佳住店享受。
餐食完美，堪比顿顿米其林。
可以私汤随时泡温泉，也很享受。
酒店的徒步活动超级值得，渡边先生的旅程非常有趣。
我甚至想保护性差评让我以后入住容易一些。

Cons:

没有

2026-02-22 • via Nuitee