ibis Kochi City Centre Hotel

Hotels
•
Accor
8.3 (55 reviews)
Padma Junction, MG Road, Kanayannur, Kerala, 682035 , Kanayannur , IN
91-484-7137137

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Pets allowed

Facilities

Elevator
Fitness facilities
Bicycle rentals nearby
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Meeting rooms
Wheelchair accessible parking
Ecotours on site
See all facilities

Review Highlights

Pros:
Excellent central location within walking distance to malls and riverside
Comfortable beds and generally clean rooms reported by many guests
Friendly and professional reception staff mentioned by several reviewers
Good Wi‑Fi and amenities such as safety box
Good value for price noted by multiple guests
Spacious hotel common areas
Cons:
Inconsistent service: some reports of unprofessional front desk and hard-to-reach staff
Breakfast quality and limited variety; occasional food hygiene issues (sambhar smell)
Some rooms/areas showing signs of aging (soap/shampoo dispensers)
Reports of dirty floors, smelly rooms and pillow odor in some instances
Small room sizes and occasional in-room issues (TV not working, keys needing activation)
No luggage assistance and lack of seating in waiting area reported by one guest

Categories

Cleanliness
7.5
Mixed feedback: several guests noted neat, clean rooms while others reported dirty floors, smelly rooms and pillows with odor (which were replaced upon request).
Service
8.9
Generally praised reception staff and specific team members for professionalism and attentiveness, but also multiple reports of unprofessional or poor front-desk interactions and difficulty reaching staff by phone.
Location
9.6
Consistently highlighted as a major positive: central spot, within walking distance to shopping malls and riverside, convenient access to city attractions.
Room Quality
8
Rooms often described as comfortable with good beds, but some guests found rooms small, noted worn or floaty beds, and problems like non-working TVs or small toilets.
Amenities
8.1
Good Wi‑Fi and safety box noted; however some facilities show signs of aging (old shampoo/soap dispensers) and limited waiting-area seating.
Value for Money
8.2
Several guests said the stay was worth the price and would recommend the hotel, though some complained about extra charges for subpar breakfast options.
Food and Beverage
7.4
Breakfast received the most criticism: described as just okay or poor, limited choices, and occasional issues (e.g., sambhar with bad smell) though staff responded when informed.
Overall Experience
8.7
Overall positive stays with comfortable beds, helpful reception and great location; areas for improvement include breakfast quality and consistency in service/cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Recreational Amenities and Views
Enjoy a workout in the fitness center or relax in the garden with a splendid view.

Culinary Delights
Indulge in international cuisine at Spice It restaurant, or opt for 24-hour room service. Don't miss the daily buffet breakfasts.

Convenient Features
Benefit from complimentary Wi-Fi, a business center, and 24-hour front desk service. The hotel offers an airport shuttle and free self-parking.

Make yourself at home in one of 115 modern rooms with amenities like minibars and LED TVs. Stay connected with free Wi-Fi and enjoy satellite programming for entertainment. Book your stay at ibis Kochi City Centre Hotel for a centrally located retreat with easy access to nearby attractions.

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: COK

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 06

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Gap period enforced between guest stays - 48 hours

  • Pets

    Pet max weight (per pet) in lb is 13

See all policies

Location

Guest Reviews

8.3
Based on 55 reviews
Cleanliness: 7.5
Service: 8.9
Location: 9.6
Room Quality: 8
Amenities: 8.1
Value for Money: 8.2
Food and Beverage: 7.4
Overall Experience: 8.7
A
Anoop
8
Pros:

Good property. Good place to stay. Location was good. Good food nearby and lot of shopping areas around. Only thing is staffs were good but could be little more friendly.

2025-08-17 • via Nuitee
K
KOK LEONG
10
Pros:



**"Decent breakfast, but the room was quite small. Great location—within walking distance to a shopping mall."**

2025-06-26 • via Nuitee
S
Shanil
10
Pros:

Nice experience

2025-05-13 • via Nuitee
H
HYUNGGU
10
Good hotel
Pros:

I will recommend my friends to stay here. The service and room was so good

2025-05-05 • via Nuitee
T
THOMAS • family
4
Pros:

1.front dest customer service was very poor
2.tv was not working in the room/no proper instructions to operate the remote
3.customer service call no proper response

2025-05-04 • via Nuitee
A
abdul
6
Pros:

The beds were worn out,
felt like water beds too floaty.
Pillows had body odor but were quickly changed when requested.
Toilet bowl was on the small side.

2025-02-24 • via Nuitee
J
JOSEPH • family
8
Pros:

Convenient location

2025-02-17 • via Nuitee
P
Prita
8
Pros:

Friendly staff. It’s hard to reach someone by phone though.

2024-10-28 • via Nuitee
V
Verified traveler
2
Pros:

Unprofessional staff.

2024-07-24 • via Nuitee
G
George
8
Pros:

It was good. Center of the city and had access to all amenities. Walking distance to wherever one wants to go.

2024-05-15 • via Nuitee
S
SYED • partner
10
Pros:

Overall very good, there is scope for improvement for breakfast.

2024-01-20 • via Nuitee
S
Stephanie Xia
10
Pros:

Really enjoyed me stay at Ibis Kochi city. Close to centre square mall and the river side walk. Plenty of space in the hotel and the bed was very comfortable. Safety box was provided. Reception was very friendly and called me 30mins before check out. Thank you so much

2024-01-02 • via Nuitee
S
Sony Jacob
8
Showing signs of aging
Pros:

This is my 2nd time at Ibis, Kochi. I'd loved my stay last time at Ibis more than any other and that is why I chose it for a 2nd time. Even though the overall experience has been good, I could tell that the shampoo and soap dispensers hadn't been changed in a long time. Barring this, my stay has been pleasant.

2023-12-12 • via Nuitee
A
Ajay • partner
10
Pros:

Amazing, the best hotel we have stayed at

2023-12-04 • via Nuitee
D
donna • family_with_children
8
Pros:

Everything was pretty good. But breakfast seems to be just okay. Their sambhar had a bad smell. But staff took initiative to remove it right away when we approached them.

Rooms where neat and clean and customer service was good too. Stay was worth for the price

2023-11-05 • via Nuitee
G
geeta
10
Excellent stay
Pros:

FO staff was very professional and attentive specialy Ms ANJU and MR ANIKET .

2023-07-23 • via Nuitee
J
Javon
10
Great Experience!
Pros:

A Truly beautiful hotel.
I really enjoyed my stay. The hotel room was very clean, the room service was very good, great Wi-Fi connection, very comfortable bed and very nice staff.

2023-03-24 • via Nuitee
J
Jacob
10
Pros:

Good, neat and clean property, staff are helpful Reception personal are professional, mentions to saikat, Rimona and rohan

2023-01-01 • via Nuitee
S
Swati • partner
10
Pros:

Location is awesome. Fast check in and check out, food is good

2022-12-31 • via Nuitee
G
Geogy • friends
4
Pros:

Dirty floors, smelly rooms. Pathetic breakfast for rs500 extra charge

2022-12-28 • via Nuitee