Serenity Suites Casa Boutique

Hotels
8.9 (113 reviews)
Carrera 48B No. 53A – 10 Altos de Pan de Azúcar , Bucaramanga , co

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Nice view
Tranquil location
Cons:
Inadequate breakfast options
Old facilities
Wi-Fi issues

Categories

Cleanliness
8.74
Some reviews noted old facilities and a need for maintenance, affecting the perception of cleanliness.
Service
9.71
Overall, guests remarked positively on the service, highlighting the staff's friendliness and attentiveness.
Location
9.75
The location is praised for its nice view and tranquil setting, providing a pleasurable experience.
Room Quality
8.2
Several mentions of the room feeling old with some maintenance issues, particularly regarding the TV and other amenities.
Amenities
8.23
The lack of proper breakfast options and outdated equipment affected the perceived quality of amenities.
Value for Money
9.19
Mixed sentiments due to some issues but overall considered decent value based on location and service.
Food and Beverage
7.74
Breakfast offerings were notably lacking, with specific criticisms regarding variety and quality.
Overall Experience
9.61
Despite some issues, most guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:16

Property Description

Luxurious Indoor Pool and Gourmet Restaurant
Hotel Serenity Suites Casa Boutique in Bucaramanga offers a relaxing stay with an indoor pool and a delectable restaurant. Enjoy complimentary WiFi and private parking during your visit.

Elegant Rooms with Modern Amenities
Each room at our boutique hotel features a TV, air conditioning, and minibar for your comfort. The private bathroom is equipped with a shower, hairdryer, and free toiletries. Additional perks include a DVD player and satellite channels.

Premium Facilities for a Perfect Stay
Indulge in our communal sauna, benefit from the 24-hour reception, and explore the charming garden. Take advantage of services like the tour desk and ironing facilities for a hassle-free experience.

Book your stay at Hotel Serenity Suites Casa Boutique for a memorable getaway in Bucaramanga!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGA

Location

Guest Reviews

8.9
Based on 113 reviews
Cleanliness: 8.74
Service: 9.71
Location: 9.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 9.19
Food and Beverage: 7.74
Overall Experience: 9.61
F
Fabian Ricardo • solo_traveller • us
10
2026-07-20 • via Nuitee
A
Alexander • family_with_children • co
3
Cons:

la Pisicna estaba sucia

2026-07-20 • via Nuitee
N
Nan • couple • bz
10
Lujo
Pros:

El desayuno en La Terraza a con muchos pajaros

2026-07-19 • via Nuitee
E
Edgar • family_with_children • co
1
Mala atención, habitación sucia.
Pros:

No, la habitación estaba sucia con polvo y la cama parecía como si alguien recién se levantara.

Cons:

La atención muy mala de parte de la recepcionista. Lo mejor que me pasó fue cancelar reserva e irme del lugar. Al momento de hacer la reserva vi buenos comentarios y todo muy bonito. La verdad decepcionante.

2026-07-06 • via Nuitee
D
Diana • solo_traveller • co
5
Pros:

Ubicación, instalaciones.

Cons:

Cama mal organizada

2026-07-04 • via Nuitee
N
Natalia • extended_group • co
9
Pros:

La atención, muy amable

Cons:

La piscina puede tener mejor mantenimiento

2026-07-01 • via Nuitee
L
luana • solo_traveller • co
8
Cons:

Que el desayuno no era variado. Siempre lo mismo.

2026-06-29 • via Nuitee
V
Valentina • solo_traveller • co
7
Pros:

La atención del personal.

Cons:

El espacio de la habitación era un poco estrecho para 2 personas. También la iluminación era muy tenue y en las noches para arreglarse era dificil verse.

2026-06-29 • via Nuitee
C
Carvajal • family_with_children • co
10
2026-06-26 • via Nuitee
J
Juan Sebastian • couple • co
9
2026-06-15 • via Nuitee
O
Orejarena • solo_traveller • co
9
2026-06-11 • via Nuitee
C
Carolina • couple • co
10
2026-06-09 • via Nuitee
A
Andrea • family_with_children • co
10
Pros:

La atención es muy buena, y las instalaciones son hermosas, un lugar tranquilo, sin ruido, tiene una vista muy bonita de la ciudad,

2026-06-07 • via Nuitee
D
Diana Marcela • solo_traveller • co
10
2026-06-03 • via Nuitee
J
Jose Joaquin • solo_traveller • cr
9
Comodidad precio y calidad
Pros:

Excelente ubicación, el personal muy amable, buen desayuno

Cons:

La vestimenta del personal no es la mejor

2026-05-26 • via Nuitee
D
Diego A.S Meneses • solo_traveller • co
10
Secret gem worth the price
Pros:

The place is beautiful and cozy, and the views of the city are stunning.

Cons:

It would have been good to have some carpets in the bathroom so we could dry our feet up.

2026-05-22 • via Nuitee
E
ESTEFANIA • family_with_children • co
10
Espectacular
Pros:

Muy bonito y tranquilo, desayunos deliciosos!

2026-05-20 • via Nuitee
J
Juan Fernando • couple • co
1
Improvisación
Pros:

Nada

Cons:

Mala presentación del personal y desinformación total de los procesos

2026-05-20 • via Nuitee
A
armando • solo_traveller • co
10
2026-05-19 • via Nuitee
J
Julian David • couple • co
10
Espectácular
Pros:

Las habitación estaba espectacular, muy cómoda, excelente atención, servicio.

Cons:

La piscina debería tener un mejor mantenimiento ya que parecía que no estuviera con los debidos mantenimientos

2026-05-19 • via Nuitee