Serenity Suites Casa Boutique

Hotels
8.9 (98 reviews)
Carrera 48B No. 53A – 10 Altos de Pan de Azúcar , Bucaramanga , co

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Nice view
Tranquil location
Cons:
Inadequate breakfast options
Old facilities
Wi-Fi issues

Categories

Cleanliness
8.74
Some reviews noted old facilities and a need for maintenance, affecting the perception of cleanliness.
Service
9.71
Overall, guests remarked positively on the service, highlighting the staff's friendliness and attentiveness.
Location
9.75
The location is praised for its nice view and tranquil setting, providing a pleasurable experience.
Room Quality
8.2
Several mentions of the room feeling old with some maintenance issues, particularly regarding the TV and other amenities.
Amenities
8.23
The lack of proper breakfast options and outdated equipment affected the perceived quality of amenities.
Value for Money
9.19
Mixed sentiments due to some issues but overall considered decent value based on location and service.
Food and Beverage
7.74
Breakfast offerings were notably lacking, with specific criticisms regarding variety and quality.
Overall Experience
9.61
Despite some issues, most guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:16

Property Description

Luxurious Indoor Pool and Gourmet Restaurant
Hotel Serenity Suites Casa Boutique in Bucaramanga offers a relaxing stay with an indoor pool and a delectable restaurant. Enjoy complimentary WiFi and private parking during your visit.

Elegant Rooms with Modern Amenities
Each room at our boutique hotel features a TV, air conditioning, and minibar for your comfort. The private bathroom is equipped with a shower, hairdryer, and free toiletries. Additional perks include a DVD player and satellite channels.

Premium Facilities for a Perfect Stay
Indulge in our communal sauna, benefit from the 24-hour reception, and explore the charming garden. Take advantage of services like the tour desk and ironing facilities for a hassle-free experience.

Book your stay at Hotel Serenity Suites Casa Boutique for a memorable getaway in Bucaramanga!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 5 years old and over stay for COP 40,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 98 reviews
Cleanliness: 8.74
Service: 9.71
Location: 9.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 9.19
Food and Beverage: 7.74
Overall Experience: 9.61
D
Diego A.S Meneses • solo_traveller • co
10
Secret gem worth the price
Pros:

The place is beautiful and cozy, and the views of the city are stunning.

Cons:

It would have been good to have some carpets in the bathroom so we could dry our feet up.

2026-05-22 • via Nuitee
E
ESTEFANIA • family_with_children • co
10
Espectacular
Pros:

Muy bonito y tranquilo, desayunos deliciosos!

2026-05-20 • via Nuitee
J
Juan Fernando • couple • co
1
Improvisación
Pros:

Nada

Cons:

Mala presentación del personal y desinformación total de los procesos

2026-05-20 • via Nuitee
A
armando • solo_traveller • co
10
2026-05-19 • via Nuitee
J
Julian David • couple • co
10
Espectácular
Pros:

Las habitación estaba espectacular, muy cómoda, excelente atención, servicio.

Cons:

La piscina debería tener un mejor mantenimiento ya que parecía que no estuviera con los debidos mantenimientos

2026-05-19 • via Nuitee
D
Diana • couple • co
7
Pros:

Es un lugar lindo, tranquilo

Cons:

No es muy íntimo.

2026-05-09 • via Nuitee
A
Ana Isabel • solo_traveller • co
10
Comodidad y confianza
Pros:

La atención,la ubicación

2026-05-03 • via Nuitee
J
Jorge Enrique • solo_traveller • pe
10
2026-04-29 • via Nuitee
L
Lina María • solo_traveller • co
10
Pros:

Un lugar muy lindo, bonita vista, personal muy amable y rico desayuno, excelente opción para descansar

2026-04-27 • via Nuitee
C
Cristian Carranza García • couple • co
8
2026-04-13 • via Nuitee
M
Max • solo_traveller • us
10
Pros:

Family feel

2026-04-04 • via Nuitee
L
Lesly • couple • co
7
Pros:

Ubicación

Cons:

Le falta mantenimiento a las instalaciones, el mueble del lavamanos estaba en mal estado.

2026-04-04 • via Nuitee
J
Juan Jose • family_with_children • co
7
2026-04-04 • via Nuitee
D
Diana Fernanda • couple • co
7
Bueno pero puede ser mejor
Pros:

Me gustó el desayuno

Cons:

No me
Gustó que le falta más limpieza organización, piscina sucia. Esta abandonado

2026-04-04 • via Nuitee
J
Juan Sebastián • couple • co
10
Pros:

Delicioso, buena ubicación aunque muy difícil de llegar caminando a otros lugares

Cons:

Todo excelente

2026-03-28 • via Nuitee
J
John • couple • co
9
2026-03-24 • via Nuitee
A
Angie Katerine • couple • co
10
Maravilloso
Pros:

Limpio, el desayuno rico y amabilidad

Cons:

Transporte es difícil.

2026-03-22 • via Nuitee
M
Moreno • solo_traveller • co
10
2026-03-19 • via Nuitee
S
sergio • couple • jp
8
it is worth it , also got restaurants nearby
Pros:

privacy of the room , very clean inside and also the internet screen to watch youtube and play some songs , we had a cozy time and with some drinks near the pool also when we arrived , was feeling like home

2026-03-10 • via Nuitee
J
JUAN PABLO • couple • co
10
Pros:

Todo

Cons:

Nada

2026-03-06 • via Nuitee