The Westin Jakarta

Hotels
Westin
9.4 (277 reviews)
Jl. H.R. Rasuna Said Kav. C-22 A , Jakarta , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Great service
Cons:
Murky pool water
Firm mattress concern

Categories

Cleanliness
8.48
The swimming pool water was murky and needed cleaning, which affected the overall cleanliness rating.
Service
9.95
Staff were noted as friendly and helpful, with several positive mentions of individual team members.
Location
9.49
Strategically located, suitable for events and meetings, received positive feedback.
Room Quality
9.44
Rooms were clean and spacious, though some feedback indicated mattress firmness could be improved.
Amenities
8.97
Amenities such as the inside pool were mentioned positively, with room for enhancement noted.
Value for Money
9.43
Overall good value as noted by various positive reviews about experiences provided.
Food and Beverage
9.48
The breakfast and tea experiences received positive comments, enhancing the food and beverage rating.
Overall Experience
9.95
Overall positive experiences with memorable moments during stays and events.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:52

Property Description

Luxurious Accommodation with Breathtaking Views

Spectacular Facilities for Relaxation and Wellness
Enjoy the indoor pool, fitness centre, and spa facilities during your stay. Unwind and rejuvenate in style at The Westin Jakarta.

Culinary Delights and Rooftop Dining Experience
Indulge in healthy dishes at various dining outlets. Experience Japanese-Peruvian fine dining at Henshin while sipping cocktails at the alfresco rooftop bar with stunning city views.

Convenient Location and Exceptional Service
Strategically situated in the Setiabudi district, close to the Central Business District, with helpful staff available 24/7 for all your needs. Book now for a memorable stay at The Westin Jakarta.

Important information:

Please note that Debit and Credit cards will be authorized upon check-in with the amount of your stay, plus a deposit to cover incidentals. Kindly note, the card used at the time of booking, has to be presented upon check-in. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.4
Based on 277 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.49
Room Quality: 9.44
Amenities: 8.97
Value for Money: 9.43
Food and Beverage: 9.48
Overall Experience: 9.95
Y
YOSHIYUKI solo_traveller jp
8
2026-05-05 via Nuitee
Y
YOSHIYUKI couple jp
8
2026-05-05 via Nuitee
I
Irvandy family_with_children id
10
Had a great honeymoon!
Pros:

The breakfast was amazing!

Cons:

None

2026-05-04 via Nuitee
A
Animesh Hore solo_traveller jp
8
2026-04-24 via Nuitee
5
584ratnar Business
10
Excellebt services
Pros:

Very good meeting facilities and vibes also the service of banquet dept very excellent (ms fatma) thank you 🫶

2026-04-16 via Tripadvisor
1
196ryang Business Mauritius
10
Outstanding Westin Jakarta
Pros:

Dear Hotel Management Team,
I hope you are doing well.

I would like to take a moment to express my sincere gratitude and appreciation for the outstanding service provided by your team throughout my stay, at the Westin Jakarta.

From the moment of arrival to departure, every member of staff demonstrated professionalism, warmth, and genuine care. The consistency in service across all areas of the hotel truly made the experience both comfortable and memorable.

I would also like to specifically mention the following team members, without prejudice to the many others whose names I may not have retained, but whose efforts were equally appreciated:
[Richard, Jihan, Marrisa, Andiket, Lausa, Suchi, Chef Johann/Nandan, Micheal, & SilverBird Team (Aulia)]

Please extend my thanks to all departments involved — your collective effort did not go unnoticed.

Thank you once again for your excellent hospitality. I look forward to staying with you again in the future.

2026-04-14 via Tripadvisor
4
487andinas Solo travel
10
Heavenly Spa is Heavenly Spa
Pros:

Took aromatherapy spa at Heavenly Spa Westin Jakarta. Mbak Nur gave a very pleasant and relaxing massage. Definitely recommended.

2026-04-13 via Tripadvisor
Y
Yunita_Ekasari Business
10
Impressive service
Pros:

The venye was well prepared, the food and service was excellent

2026-04-13 via Tripadvisor
P
Passport20439384401 Business
10
Great banquet team services
Pros:

Excellent service, great food and amazing banquet team. Very attentive and accommodate your request very well. Shout out to Ms. Talitha and the team

2026-04-12 via Tripadvisor
F
Flyer29188668222 Business
10
Satisfied !!
Pros:

Satisfied with the view, food, service & room Thankyou somuchhh🩷🩷🩷

2026-04-11 via Tripadvisor
S
shirleygO6304XT Business
10
Amazing service at Westin Jakarta
Pros:

Amazing service at Westin Jakarta, especially Mr.Abbi, Ms. Fatma & Mr.Raihan. Thank you!

2026-04-09 via Tripadvisor
R
Road12678051313 Family Nusa Dua, Benoa, South Kuta, Bali
10
Our stay in The Westin Jakarta
Pros:

Unforgettable memories me and my family had when we were staying in The Westin and actually we feel treated during our stay and big thanks for the staff especially Rei from the concierge team that very helpful while we were staying he's very informative about jakarta and he recommends us a lots of things to do in jakarta and his english is very impressive so shout out to the Rei and the other Westin Jakarta Team that always provide the excellent service to every guest

2026-04-07 via Tripadvisor
T
Tatiana couple ru
9
Pros:

Красивый отель. Но, не дотягивает по ожиданиям. Хороший шведский стол на завтрак. Уточняйте какой будет вид из окна. Потому что слово «панорама» они понимают по своему

2026-04-03 via Nuitee
L
LENA solo_traveller kr
9
2026-03-31 via Nuitee
S
SHUJI couple jp
10
最高
Pros:

景色が綺麗でサービスも良い

Cons:

なし

2026-03-22 via Nuitee
K
Kaye couple us
10
The hotel was beautiful, comfortable and we will be returning g again.
Pros:

It was conveniently located, the staff was helpful and the breakfast was great.

Cons:

I liked everything.

2026-02-25 via Nuitee
G
GLOBALADVENTURE1 Friends getaway Manchester, Greater Manchester, England
10
Top hotel in Jakarta
Pros:

My favourite hotel in Jakarta have stayed here so many times over the years, the service is excellent, my room was spacious and clean and on high floor with amazing views , the breakfast is always the best here so much variety loved the fresh paratha , the chef there is a amazing guy , definitely recommend This hotel in the centre of Jakarta will be back soon again

2026-02-22 via Tripadvisor
H
Happykhs Couples Singapore
10
A Worthwhile Spa Experience at The Westin
Pros:

While staying at The Westin Jakarta, I tried a 2-hour Swedish massage at Heavenly Spa by Westin. I don’t usually book hotel massages, but the price felt reasonable, so I decided to give it a try.

After a disappointing massage elsewhere the day before, I had high expectations — and this experience exceeded them.

It was my first Swedish massage, and my therapist Nul was outstanding. She quickly understood where I held tension and worked thoroughly to release it. One of the most skilled therapists I’ve met.

After the treatment, relaxing with tea and snacks while enjoying the city view made the experience even more special.

Highly recommended.

2026-02-16 via Tripadvisor
A
AndyL436 Business
10
Wonderful experience with Westin Jakarta
Pros:

Blown away by my first experience at The Westin! The level of service is incredible. Special thanks to the Club Team (Elvan, Jona, Dian, and Lasma) for going above and beyond to make my stay exceptional. Looking forward to many more stays here!

2026-02-14 via Tripadvisor
L
lovinaj2023 Business
10
Best Event Venue in Jakarta
Pros:

I held an event here. The team was very helpful and accomodating to all my needs and request. The service was very awesome, Ryan, Albyan, Rayhan dan Abi were very kind, helpful, and friendly to all the guest. Food was also bomb - must try their seafood salad!

Keep up the amazing work. Looking forward to have more experience here!

2026-02-13 via Tripadvisor