The Westin Jakarta

Stayed at the Westin Jakarta for a week for business in July 2026.
The hotel is spectacularly located occupying the top 20 floors in a 70 floor tower. My room was large and beautifully set up with a superbly comfortable bed, a lovely bathroom and lots of space to relax.
The restaurants are well balanced with both fine dining and a a high quality regular location too

كل شي حرفياً

Good location, superb lobby with good view at the 52nd floor

Thank you very much for always gave us an excellent exception service hospitality, especially Rei that helped a lot for our luggages he’s very sweet for always offering assistance including for Airport transport that he prepared for me and my daughter❤️
We’ll come back for sure

Good service. Assistance of Banquet Staff (Mr. Fadil) is great 👍🏻

The service is good, the place is nice and very comfortable. The waiter named Rafeld is very helpful.

I had an amazing experience at Henshin in The Westin Jakarta. The food was exceptional, with every dish beautifully presented and full of flavor. The panoramic views of the city created a stunning atmosphere, especially during the evening. The service was outstanding the staff were professional, attentive, and made the experience even more enjoyable. From the ambiance to the cuisine, everything exceeded my expectations. I highly recommend Henshin for a memorable dining experience in Jakarta.

Excellent experience with Pak Ahmad Damar, Bu Sherly, and Bu Kirana

The experience from arrival to departure was first class. This was personal and attentive. And the fitness facility clean and modern I would recommend this place to anyone and I plan to return someday for Business our pleasure

Sangat baik, Kak Sheila, Ka Damar quiet good for their jobs

So Angry with this hotel, i done my research before coming here and solely booked this hotel ONLY Because it has a steam room, as i love a steam room, Guess what the steam room is only for Females, Sexisim in 2026? So the lady’s get to use a steam room but not men, and vice versa the men get the sauna but the women dont!

I found out when i was checking in and wanted to cancel my booking at the reception though my tablet battery’s was dead and didnt have enough time etc to look for a new hotel where MEN can use the steam room and its not JUST FOR FEMALES!

2026 A hotel 5 stars offering one sex a steam room but not the other sexism

I got a great room and was upgraded but i told the receptionist ive never been this angry in my life checking into a hotel? Imagine offering a steam room here? But guess what you need to be a female? Trust me i honestly wanted to cancel my booking but my ipad was so low on battery and also the room was lovely

Honestly? A steam room for ladies only? Men you dont have one!

I just booked this hotel as i researched steam room hotels Jakarta not at the WESTIN You got to be a female to use it

Stunning Views. Being in one of the tallest buildings in the city offers an unmatched perspective of Jakarta. The location is also highly convenient. The staff throughout the hotel were consistently friendly and welcoming. The restaurant offered a really nice dining experience, both at breakfast (good cappuccinos) and dinner.

I booked a room Executive, Club lounge access, Guest room.

When I checked in, I approached guest service agent Ariza Fadillah. There was no queue when we checked in with him. I told him my room included a lounge. I wanted to check in at the lounge. However, he insisted on checking in on the 52nd floor, not the lounge. I checked in around 2:15 PM, and the deposit payment was at 2:25 PM. He then said the room wasn't ready yet and asked me to wait. He didn't tell me about the hotel's facilities, such as the restaurant, swimming pool, spa, or lounge. I then asked about the hours for afternoon tea, EC, and BF, and he handed me a piece of lounge information.

He didn't take the initiative to tell me about the hotel's facilities. I then asked him why I didn't just check in at the lounge. He said I could check in here and in the lounge with unfriendly gesture. He then had a colleague take me to the lounge.

We booked a room with a lounge so we could sit down when we checked in because we had a baby with us. However, I had to check in standing with the unfriendly FDA Ariza Fadillah. So we were very disappointed with the first impression given by the front desk agent ariza fadillah. We have all the recorded evidence of our conversations with him.

The room was only available at 3:10 PM. There was nothing special in the room, no room upgrade, just be well and unfriendly reception from guest service agent ariza fadillah ruined our mood.

All the staff in the lounge provided excellent service, we really appreciate it. Thank you so much.

When staying at a hotel, we usually spend money on dinner, the spa, and brunch. However, we didn't do that when we stayed at the Westin because the unfriendly reception from FDA Ariza ruined our mood. You should know that a friendly, sincere, and informative FDA can increase hotel revenue.

Everything