The Abbey Hotel & Apartments

Hotels
9 (580 reviews)
35 Southgate Street , Bury Saint Edmunds , gb

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Garden
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Comfortable rooms
Cons:
Old windows
Expensive for some guests

Categories

Cleanliness
8.25
Some reviews mentioned the need for better blackout blinds and old windows affecting comfort.
Service
9.75
Numerous reviews highlighted the friendliness and helpfulness of the staff.
Location
9.25
Multiple reviews praised the great location for easy access to town and other attractions.
Room Quality
8.75
Rooms were generally described as comfortable, though some had minor issues.
Amenities
9.25
The presence of well-equipped rooms and good facilities was positively noted.
Value for Money
8.25
Some guests felt it was slightly expensive relative to the amenities provided.
Food and Beverage
9.25
Breakfast was frequently described as excellent and plentiful.
Overall Experience
9.25
Many reviews reflected a strong desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:43

Property Description

Luxurious Accommodation with Private Entrances
The Abbey Hotel offers independent access apartments and suites with private parking, ensuring a safe and exclusive stay away from shared spaces.

Deluxe Amenities for Comfort
Enjoy complimentary Wi-Fi, en suite bathrooms, king-size beds, TVs, and tea/coffee facilities in each room. Indulge in a cooked-to-order full English breakfast featuring local specialties, with the option for in-room dining.

Convenient Location and Nearby Attractions
Located within a short walk to St Edmundsbury Cathedral and the Theatre Royal, and a quick drive to the Apex Venue for live music. Explore the historic town center with ease, filled with restaurants and shops for a memorable stay.

Book now for a luxurious and convenient experience at The Abbey Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 580 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
M
MB_35 • couple • gb
9
Short stay in a lovely town in a very nice apartment.
Pros:

Breakfast - excellent. Good choice and very flexible in delivery.
Staff - very helpful
Facilities - good
Lounge area - comfortable and a real bonus

2026-07-18 • via Nuitee
C
Carla • couple • gb
7
2026-07-15 • via Nuitee
L
Lee • couple • gb
10
Would recommend to anybody absolutely lovely
Pros:

Lovely place to stay staff unbelievable will definitely be going back there lovely location great value for money

Cons:

Love The Old building love the beams beautiful place really enjoyed ourselves

2026-07-13 • via Nuitee
J
John • couple • gb
10
Great two night stay in a characterful hotel.
Pros:

This is an old building, full of character and a bit quirky. A refreshing change to the usual chain hotels. Everything was very clean and well kept, and the staff were very friendly. Possibly the best breakfast we have ever had in a hotel, everything freshly prepared with quality, local, products. A bonus was Lowestoft kippers on the menu. We would stay there again.

Cons:

Nothing.

2026-07-13 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

Breakfast was good, shower was good, location was good for town centre. Two fans helped in the hot stay.

Cons:

During the hot weather, lack of air circulation as Windows opened onto the noisy main road.

2026-07-10 • via Nuitee
E
edward • couple • gb
10
Excellent will come again
Pros:

Well equipped ,

Cons:

Breakfast

2026-07-10 • via Nuitee
I
Ingrid • couple • gb
5
Very clean, a little old fashioned. Breakfast staff exceptionally friendly and a good breakfast
Pros:

Breakfast and staff very good

Cons:

Very old fashioned

2026-07-10 • via Nuitee
C
Charles • solo_traveller • gb
9
Lovely alternative to a standard hotel room
Pros:

Location and the history

2026-07-09 • via Nuitee
I
Iain • couple • gb
7
Make sure you don’t get allocated a top floor room when temperatures are soaring outside - very uncomfortable
Pros:

The premises are centrally located. Beautiful old buildings.

Cons:

We were allocated the top floor (room 5) and it was hotter than hot. Even though provided with a fan, we lay roasting in bed both nights. On the first night, other rooms were available on the floor below.

2026-07-07 • via Nuitee
M
Manda Stone • solo_traveller • gb
9
Spacious apartment with the benefits of a hotel
Pros:

Lovely spacious apartment with the additional luxury of a hotel breakfast. Bedroom, kitchen diner and bathroom. The kitchen was basic but well stocked and the hotel also offered a guest kitchen for our use, which I would definitely have used if we had stayed more than 2 days.
Bury St Edmonds was delightful.

Cons:

It was on a busy road which was a little noisy with the windows open, however, they provided several fans so despite the heat, we were able to close the window overnight.
The bathroom was a little dated but a good size and everything worked.

2026-07-07 • via Nuitee
M
Mark • solo_traveller • gb
10
Pros:

A lovely room with comfy bed and good shower, and an excellent breakfast. Very friendly, helpful owner. It was very hot and 3 fans were provided which was much appreciated! Close enough to walk into centre of Bury St Edmunds.

Cons:

All good.

2026-07-06 • via Nuitee
G
Gareth • solo_traveller • gb
10
2026-07-05 • via Nuitee
G
Graham • solo_traveller • gb
9
Lovely hotel with period features
Pros:

Lovely partly Tudor property with some nice original features. Very helpful and friendly staff. Room a good size. Breakfast excellent with various cooked and uncooked choices. Parking on site. Kettle in the room. An ultra-quiet fan was also in the room which was useful due to the high temperature. Easy walk via the graveyard into the town centre.

Cons:

Note it is quite a narrow entrance to the car park.

2026-07-03 • via Nuitee
I
Irma • solo_traveller • nl
8
Prima verblijf in mooi stadje
Pros:

Hotel in gezellig stadje. Ruime kamer, goed ontbijt, vriendelijk personeel. Fijn dat er parkeergelegenheid is.

Cons:

In een kamer van deze prijsklasse zou ik een koffiezetapparaatje verwachten, ook omdat het hotel zelf geen bar heeft. Er stond wel een potje oploskoffie en een waterkoker. De douchecabine is erg klein.

2026-06-30 • via Nuitee
E
Eric • solo_traveller • us
10
2026-06-28 • via Nuitee
M
Mark • extended_group • us
10
Pros:

This is a period property, a homey little medieval hotel with open posts and beams in our room. The bright bathroom had a modern walk- in shower. There’s a charming visitors’ lounge, and an excellent breakfast.

2026-06-28 • via Nuitee
S
Sabrina • couple • gb
10
Perfect. Warm friendly staff, lovely breakfast, very clean, brilliant location.
Pros:

The staff and owners were exceptional and went out of their way many times to help my mum and partner and I. The hotel is small and so the service feels personal and very lovely. Exceptionally clean, a nice relaxed atmosphere, wonderful decor. I cannot fault it in any way.

Cons:

Nothing

2026-06-28 • via Nuitee
R
Roger • solo_traveller • gb
10
2026-06-27 • via Nuitee
D
Debra • couple • gb
9
Pros:

Breakfast was good
Location was just what we wanted

2026-06-24 • via Nuitee
J
John • solo_traveller • gb
9
Pros:

The hotel was quiet and very clean.Our room was nicely laid out and all the things we needed were all available.

Cons:

Everything was good

2026-06-22 • via Nuitee