The Abbey Hotel & Apartments

Hotels
9 (606 reviews)
35 Southgate Street , Bury Saint Edmunds , gb
+44 1284 762020

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Garden
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Comfortable rooms
Cons:
Old windows
Expensive for some guests

Categories

Cleanliness
8.25
Some reviews mentioned the need for better blackout blinds and old windows affecting comfort.
Service
9.75
Numerous reviews highlighted the friendliness and helpfulness of the staff.
Location
9.25
Multiple reviews praised the great location for easy access to town and other attractions.
Room Quality
8.75
Rooms were generally described as comfortable, though some had minor issues.
Amenities
9.25
The presence of well-equipped rooms and good facilities was positively noted.
Value for Money
8.25
Some guests felt it was slightly expensive relative to the amenities provided.
Food and Beverage
9.25
Breakfast was frequently described as excellent and plentiful.
Overall Experience
9.25
Many reviews reflected a strong desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:43

Property Description

Luxurious Accommodation with Private Entrances
The Abbey Hotel offers independent access apartments and suites with private parking, ensuring a safe and exclusive stay away from shared spaces.

Deluxe Amenities for Comfort
Enjoy complimentary Wi-Fi, en suite bathrooms, king-size beds, TVs, and tea/coffee facilities in each room. Indulge in a cooked-to-order full English breakfast featuring local specialties, with the option for in-room dining.

Convenient Location and Nearby Attractions
Located within a short walk to St Edmundsbury Cathedral and the Theatre Royal, and a quick drive to the Apex Venue for live music. Explore the historic town center with ease, filled with restaurants and shops for a memorable stay.

Book now for a luxurious and convenient experience at The Abbey Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

9
Based on 606 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
E
ELENA • solo_traveller • it
10
Pros:

Tutto. L'atmosfera dell'hotel è calda, raffinata ed accogliente. Il personale gentilissimo e pronto a soddisfare ogni richiesta. Colazione ottima e per tutti i gusti.

Cons:

Niente.

2026-08-28 • via Nuitee
L
Leah • extended_group • gb
10
2026-08-28 • via Nuitee
N
Nora • couple • gb
9
A most comfortable place to stay.
Pros:

Great position. Very well equipped and very clean.

Cons:

The up and down step above the stairs…

2026-08-27 • via Nuitee
S
Stephen • solo_traveller • gb
8
Friendly staff and owners
Pros:

Age and character

Cons:

N/A

2026-08-26 • via Nuitee
M
Melanie • couple • gb
10
2026-08-26 • via Nuitee
J
Jane • solo_traveller • gb
9
2026-08-25 • via Nuitee
T
trishy • couple • gb
8
Lovely staff , not too far from centre
Pros:

It was very comfortable , breakfast was very good

Cons:

Nothing

2026-08-23 • via Nuitee
R
Rosalyn • solo_traveller • gb
9
2026-08-21 • via Nuitee
K
Kaidi • solo_traveller • gb
10
Pros:

Everything was excellent 👍 starting from location to the food. Will go again!

2026-08-21 • via Nuitee
J
Jane • solo_traveller • gb
8
2026-08-18 • via Nuitee
C
christopher • solo_traveller • gb
10
Very good indeed.
Pros:

Breakfast great.appartment superb.

Cons:

Bit of a walk into town. No bar.

2026-08-18 • via Nuitee
D
deborah • couple • gb
8
Comfortable and pleasant stay in a nice town.
Pros:

Good quality breakfast. Very friendly staff. Size of room.

Cons:

Room was dark due to small window.

2026-08-17 • via Nuitee
M
Melanie • solo_traveller • gb
6
One night was ok, I wouldn't stay again
Pros:

The room was spacious and very clean. Not much road noise even with the morning commuter traffic. Free off road parking. The gardens were lovely too.

Cons:

Check in was very fractured, I was left not sure what was happening for several minutes. The building is old and smells musty, the room was very dated in its decor and there is no evening meal provision at this property. Town is a good 8 minute walk away although they did offer the option of having a take away delivered.

2026-08-17 • via Nuitee
E
Elke • extended_group • de
10
A home far from home
Pros:

Eine wunderschöne Unterkunft
Mit ganz viel Liebe zum Detail renoviert und gestaltet
Wir hatten zwei getrennte Zimmer gebucht, die sich als eigenes Haus mit zwei Etagen entpuppten.
Im Kühlschrank lag schon eine Flasche Prosecco bereit und wir fühlten uns von Anfang an wie zuhause.
Das Frühstück wird a la carte zubereitet und die Auswahl und die frische, liebevolle Zubereitung hat uns jeden Morgen aufs Neue verzaubert.
Betten und Sauberkeit sind 1a und am Abreisetag war es auch kein Problem, etwas länger zu bleiben

Cons:

Nichts

2026-08-16 • via Nuitee
M
Mike • solo_traveller • gb
9
2026-08-12 • via Nuitee
A
Adrian • couple • gb
3
Lovely staff in a bit of a tired property.
Pros:

Easy to find and park. Pleasant and helpful staff. Clean rooms with air con as so hot.

Cons:

The basin cold water tap not working and the shower in the bath virtually impossible to use. Needs new en suite

2026-08-09 • via Nuitee
J
Jinnie • family_with_children • gb
9
Pros:

Breakfast was great & the staff were super friendly & helpful.

2026-08-06 • via Nuitee
K
KELVIN • couple • gb
9
Cosy hotel with frie dly staff
Pros:

Staff very friendly and rooms immaculate. Lovely breakfast. Not to far to the centre.

Cons:

Nothing. It was good

2026-08-02 • via Nuitee
N
Nicholas • solo_traveller • gb
5
2026-07-24 • via Nuitee
R
Rodriguez Gonzalez • solo_traveller • es
7
2026-07-22 • via Nuitee