The Abbey Hotel & Apartments

Hotels
9 (606 reviews)
35 Southgate Street , Bury Saint Edmunds , GB

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Garden
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Comfortable rooms
Cons:
Old windows
Expensive for some guests

Categories

Cleanliness
8.25
Some reviews mentioned the need for better blackout blinds and old windows affecting comfort.
Service
9.75
Numerous reviews highlighted the friendliness and helpfulness of the staff.
Location
9.25
Multiple reviews praised the great location for easy access to town and other attractions.
Room Quality
8.75
Rooms were generally described as comfortable, though some had minor issues.
Amenities
9.25
The presence of well-equipped rooms and good facilities was positively noted.
Value for Money
8.25
Some guests felt it was slightly expensive relative to the amenities provided.
Food and Beverage
9.25
Breakfast was frequently described as excellent and plentiful.
Overall Experience
9.25
Many reviews reflected a strong desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:43

Property Description

Luxurious Accommodation with Private Entrances
The Abbey Hotel offers independent access apartments and suites with private parking, ensuring a safe and exclusive stay away from shared spaces.

Deluxe Amenities for Comfort
Enjoy complimentary Wi-Fi, en suite bathrooms, king-size beds, TVs, and tea/coffee facilities in each room. Indulge in a cooked-to-order full English breakfast featuring local specialties, with the option for in-room dining.

Convenient Location and Nearby Attractions
Located within a short walk to St Edmundsbury Cathedral and the Theatre Royal, and a quick drive to the Apex Venue for live music. Explore the historic town center with ease, filled with restaurants and shops for a memorable stay.

Book now for a luxurious and convenient experience at The Abbey Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

9
Based on 606 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
A
A bhaji too far • solo_traveller • gb
9
Pros:

Made to feel very welcome by Quintin, the owner, on arrival . Apartment was perfect for us; right size, well laid out, useful kitchen, large comfortable bed.

Breakfast was wonderful; great choice, freshly prepared. Have to mention friendliness and helpfulness of Natasha who was on for the weekend we were there.

Cons:

Access to the car park from appartments and hotel was very easy but entrance/exit for cars was through a narrow gap between buildings. You have to take care to allign your car to get in and out. We were driving a small car so no problem but big cars may have found it trickey especially if spaces were fully occupied.

2026-09-19 • via Nuitee
B
Beth • couple • gb
8
Comfortable stay - very comfortable bed - in an interesting building in a fascinating historic town.
Pros:

5-10 minute walk into the centre with all its history and attractions. Interesting old building; we stayed in a separate building - possibly a converted barn - in the courtyard. Very comfortable with a small kitchen. Stairs were steep, so not ideal for someone with mobility issues. Excellent breakfast with a wide choice, all freshly prepared. Helpful attentive staff. Small garden with chairs.

2026-09-14 • via Nuitee
J
Jodie • solo_traveller • gb
10
2026-09-13 • via Nuitee
E
Ella Maxine • solo_traveller • gb
10
A Little Gem
Pros:

Everything.... lovely welcoming staff, had some interesting chats with Quinton about the area and the history behind the hotel which has been family run for many years.
We were made to feel more than just a guest.
We had a Classic Room (7) was perfect, clean and cosy. Facing the carpark...a little road noise, mostly in the morning so it wasn't an issue... even with me being a light sleeper it did not disturb us..Comfortable bed. Fans provided. love the idea of the little wall cupboard which houses crockery and the tea, coffee, biscuits, sugar etc.
Lovely breakfast cooked to order, which lots of choices hot and cold. Guests have access to a comfy lounge, a downstairs spare bathroom with shower if for any reason they are unable to use their own...also a basement kitchen area with facilities to prepare your own meals if wanted..or have a takeaway......microwave, hot plate, fridge, tableware ,table and chairs provided. This is a very clever idea for guests who don't always want to eat out. There is a wall of book shelves in the reception area for guests use.
They have thought of everything.
15 mins walk into town,so it's close enough to have access to shops and restaurants and far enough away from town traffic.
The car park can get busy if the hotel is fully occupied.
Would definately recommend and will return.

2026-09-12 • via Nuitee
G
Gary • couple • gb
9
2026-09-11 • via Nuitee
S
Susan • couple • gb
6
2026-09-11 • via Nuitee
P
Paul • solo_traveller • gb
9
Pros:

ROOM WAS CLEAN AND COMFORTABLE, BED WAS IDEAL AND BREAKFAST WAS EXCELLANT.

2026-09-07 • via Nuitee
S
Sandra • couple • gb
7
Nice hotel
Pros:

It was clean, the staff were nice, breakfast was good.

Cons:

It’s quite dated

2026-09-06 • via Nuitee
M
Mitcholl • couple • gb
5
2026-09-01 • via Nuitee
A
Adam • solo_traveller • gb
10
Pros:

Great staff great room and great location

Cons:

Nothing it was fab

2026-08-31 • via Nuitee
E
ELENA • solo_traveller • it
10
Pros:

Tutto. L'atmosfera dell'hotel è calda, raffinata ed accogliente. Il personale gentilissimo e pronto a soddisfare ogni richiesta. Colazione ottima e per tutti i gusti.

Cons:

Niente.

2026-08-28 • via Nuitee
L
Leah • extended_group • gb
10
2026-08-28 • via Nuitee
N
Nora • couple • gb
9
A most comfortable place to stay.
Pros:

Great position. Very well equipped and very clean.

Cons:

The up and down step above the stairs…

2026-08-27 • via Nuitee
S
Stephen • solo_traveller • gb
8
Friendly staff and owners
Pros:

Age and character

Cons:

N/A

2026-08-26 • via Nuitee
M
Melanie • couple • gb
10
2026-08-26 • via Nuitee
J
Jane • solo_traveller • gb
9
2026-08-25 • via Nuitee
T
trishy • couple • gb
8
Lovely staff , not too far from centre
Pros:

It was very comfortable , breakfast was very good

Cons:

Nothing

2026-08-23 • via Nuitee
R
Rosalyn • solo_traveller • gb
9
2026-08-21 • via Nuitee
K
Kaidi • solo_traveller • gb
10
Pros:

Everything was excellent 👍 starting from location to the food. Will go again!

2026-08-21 • via Nuitee
C
christopher • solo_traveller • gb
10
Very good indeed.
Pros:

Breakfast great.appartment superb.

Cons:

Bit of a walk into town. No bar.

2026-08-18 • via Nuitee