Nant Ddu Lodge Hotel & Spa by Belvilla

It was a little tired looking. The bathroom was clean but worn.

The customer service is DISGUSTING (!!)
They've decided they don't want to deal with my complaint so just stop replying. Honestly I cannot believe the state of it.
None of the management can take accountability. I've asked for a refund and their response is "we don't have your money, booking com do" which is literal 🐴💩

Nothing!

It’s getting a bit dated now and some of the repairs like broken tiles in the showers aren’t being done

Staff are all local and very friendly. The food was very good and the parking was great.

Menu

The bed was uncomfortable and the bathroom needed improving as the toilet seat was very loose and could have been dangerous if it had come off and the shower was in the bath off the taps and no shower screen.l think it all needs a bit of maintenance to improve it.

Extremely poor level of maintenance. Unsafe in a number of ways such as loose stair treads and scalding and uncontrollable water in shower. Numerous other maintenance problems including window that wouldn't shut, TV remote not working, peeling paintwork, bathroom light not working, noisy boiler, broken socket in bedroom, and nobody on reception to report this to on checkout. Given the poor attention to maintenance throughout the hotel, we didn't use the pool and sauna facilities as we worried that they may be unsafe too.

Really noisy extractor fan outside our room, didn't turn off until gone 9.30 in the evening and came back on at 5.22 AM, so bad we only stayed for one night instead of four, then when we tried to get a refund, even though the staff at the hotel agreed with our situation and said they would approve the request, , the parent company have refused a refund for the three nights we didn't stay there. As well as the noise, from one window we had the view of the offending kitchen extractor system, out of the other the bins! and this was a 'suite'.. This place needs massive reinvestment, the carpets are grubby, the dining room is old and tired, the spa is a joke. This place is a stain on the Welsh hospitality industry. I have spoken to booking.com, the oyo booking, seems they were agents too, and the hotel itself, all agree I should get a refund, all but the parent company, Belvilla, who don't give a flying f*** about any of it they are keeping my money , even though we were offered nothing like the hotel promised in the descriptions. Avoid at all costs.

Limited menu for evening meal. The bar needed some work. Staff were not the best to be fair. After standing at the bar waiting to be acknowledged we decided to go and eat elsewhere which is a shame. Breakfast was good though and staff were helpful.

Little bit out dated decor but that doesnt really matter much

Unfortunately, the hotel felt quite outdated and in need of some refurbishment. There was a strong smell of damp coming from the carpet in our room, which was a real issue as my wife is asthmatic — we had to keep the (very small) window open for the entire stay just to manage it. The window itself was quite dusty and could have done with a clean. The swimming pool and hot tub water also didn't look particularly clean, and I'd suggest the filters may need changing or servicing more regularly.

Run down. All needs a complete do over. The pool and in particular the jacuzzi need maintenance and retiling. Carpets need replacing, as does all dining furniture. Drafts in the dining room need to be sorted.

Spa facilities could be updated.. Tiles in jacuzzi, could be redone and there were spiders in corners of our bedroom and bathroom

Nothing to dislike

Dated interior, cold, damp, mould (room 14) broken fittings, food over priced.

The hotel is tired. It needs to be decorated and cleaned really well. The bar was grubby with games that had seemed to have been their years too dirty to handle the tables were sticky. The food was very expensive considering it was a very basic menu. It was old-fashioned the food could’ve been known on that menu 25 years ago.