The Royal Oak Hotel

Hotels
7.8 (647 reviews)
15 Market Place , Helmsley , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Pets allowed
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Noisy rooms
Cleanliness issues
No breakfast included

Categories

Cleanliness
6.63
Several mentions of cleanliness issues in rooms, including dirty toilet and dim bathrooms.
Service
9.1
Positive remarks about staff friendliness and helpfulness noted in multiple reviews.
Location
9.14
Frequent praise for the central and convenient location in reviews.
Room Quality
7.59
Rooms described as comfortable but issues like noise and outdated fittings noted.
Amenities
7.12
Limited amenities mentioned, particularly absence of breakfast service.
Value for Money
6.58
Some guests felt the stay did not provide value for the price paid, especially considering noise and cleanliness issues.
Food and Beverage
8.13
Mixed reviews on food; while some meals were praised, breakfast was a notable missing feature.
Overall Experience
8.1
Overall mixed experiences, with many guests indicating a desire not to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 10:51

Property Description

Historic Building with Modern Amenities
Experience the charm of The Royal Oak Hotel, located in the heart of Helmsley town centre. Each room offers a blend of history and comfort, equipped with a TV, tea/coffee facilities, and en-suite bathrooms with complimentary toiletries.

Relaxation and Entertainment
Unwind at our bar with a TV or lounge area after a day of exploring. Enjoy the cozy ambiance and catch up on your favorite shows while sipping on your drink of choice.

Ideal Location for Exploring
With Helmsley Castle a mere 1-minute walk away, and both York and Whitby within a reasonable driving distance, our hotel serves as the perfect base for your adventures in the area.

Book your stay at The Royal Oak Hotel now and immerse yourself in a perfect blend of comfort and convenience.

Important information:

Guests wishing to bring children should contact the property directly. Additional charges apply.

Please note that on Fridays and Saturdays there may be noise disturbance from the bar until 00:00.

Please note that any loss or damage to the room will be charged to the card used to arrange the booking.

When traveling with pets, please note that an extra charge of GBP 5 per pet, per stay applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

7.8
Based on 647 reviews
Cleanliness: 6.63
Service: 9.1
Location: 9.14
Room Quality: 7.59
Amenities: 7.12
Value for Money: 6.58
Food and Beverage: 8.13
Overall Experience: 8.1
H
Howard • couple • gb
8
Pros:

Location is perfect in centre of a pretty village

2026-09-19 • via Nuitee
K
Kevin • couple • gb
8
A very nice little hotel in a great location.
Pros:

This was the third time we've stayed at the Royal Oak, so obviously we know the place and what to expect.
We like that the rooms are easy to access - only one flight of stairs and no long corridors to negotiate with luggage - and that it's right in the centre of Helmsley.

Cons:

No dedicated parking spaces, and using those right outside the door means either paying to park or moving the car early.

2026-09-14 • via Nuitee
N
Nicholas • solo_traveller • gb
3
Don't book a room on a Friday or Saturday unless you are happy to stay up until the music stops.
Pros:

Beer, food and rooms

Cons:

The establishment has a licence till 1am not 12 as stated and "the noise disturbance " you mention after booking, was so loud it was vibrating two of the bedroom floors. 77.6 Db was recorded in my room.

2026-09-14 • via Nuitee
X
Xavier • solo_traveller • au
10
2026-09-13 • via Nuitee
B
Blakemore • couple • gb
8
2026-09-12 • via Nuitee
E
Emily • couple • gb
7
Nice place to stay for a wedding. Would not choose this if we spent more time at the accommodation.
2026-09-04 • via Nuitee
E
Emily • couple • gb
2
Not a good hotel, it's a crash space for partying punters.
Pros:

I liked the convenience of it being a place where you could book a one night stay in the area. There really isn't much more to the venue that was enjoyable. Good for a one night kick off to a big walk, but that's all.

Cons:

Music was playing in the bar below our room until midnight and live music kicked up at 9pm til 11pm. The bed was extremely uncomfortable with individual springs kicking into my back if I moved at all during the night.

2026-09-03 • via Nuitee
A
Andrew • couple • gb
9
Clean, comfortable well positioned location
Pros:

Central location

Cons:

N/A

2026-09-01 • via Nuitee
S
SViv • solo_traveller • gb
6
Okay for 1 night
Pros:

Its a great location in Helmsley market square.

Cons:

No toiletries or soap available, the dispensers were empty. Only one bath towel left in room when there were 2 people staying.

2026-08-31 • via Nuitee
L
Linda • couple • gb
6
Pros:

Location was perfect

Cons:

No breakfast option even though states bed and breakfast on outside of property. Bed was very poor quality, creepy and worn

2026-08-29 • via Nuitee
E
Elizabeth • couple • gb
7
Well placed and reasonably priced pub with rooms.
Pros:

Great location in central Helmsley. Staff were friendly and helpful.

Cons:

They are rooms above the pub, so there was noise from the live music. But we were warned about this and the music did stop when they said it would.

2026-08-29 • via Nuitee
K
kevin • solo_traveller • gb
9
2026-08-25 • via Nuitee
A
Alan • couple • gb
9
2026-08-25 • via Nuitee
D
David • couple • gb
5
I wouldn’t recommend it unless it improves significantly.
Pros:

Location was excellent.

Cons:

Bathroom was dirty. Asked for it to be cleaned and they only cleaned the toilet. Don’t get rid of the dirt or spiders around the sink!

2026-08-25 • via Nuitee
L
Lucy • family_with_children • gb
10
2026-08-24 • via Nuitee
M
Maureen • couple • gb
10
Great stay no problems at all
Pros:

Had lovely meal there

2026-08-21 • via Nuitee
C
Christopher • solo_traveller • gb
4
Would not revisit
Pros:

Breakfast Not provided to my considerable surprise and annoyance : only source did not open until 9am

Cons:

Pillows seemed particularly hard

2026-08-20 • via Nuitee
N
Neal • couple • gb
8
Lovely two night stay in comfortable accommodation in the middle of Helmsley
Pros:

Excellent location

2026-08-19 • via Nuitee
R
Richard • solo_traveller • gb
8
2026-08-19 • via Nuitee
N
Nick • couple • gb
1
We didn’t stay, got a cancellation at the Black Swan (chalk and cheese).
Pros:

Louis was a standout help with our booking in when we arrived, and helped us with the refund and book out shortly afterwards

Cons:

The room’s bathroom was filthy, it had not been cleaned since the previous occupier. The bedroom furniture, especially the bed looked as if was a reclaim from a skip. The carpet was un-hoovered, there was hair on the bedding, and a large, taped up crack in the bathroom window. No towels available on our arrival at 13.15 and still none available at 16.30

2026-08-19 • via Nuitee