Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Limited breakfast variety
Issues with room check-in

Categories

Cleanliness
9.43
Guests consistently noted the hotel was clean and well-maintained.
Service
9.9
Staff were frequently described as friendly and attentive.
Location
9.94
The hotel is ideally located near attractions, convenient transport options.
Room Quality
9.39
Rooms were described as big, comfortable, and well-decorated.
Amenities
8.42
Some amenities like breakfast could improve, but generally satisfactory.
Value for Money
8.88
Perceived value was good, with some minor issues noted regarding amenities.
Food and Beverage
9.43
Breakfast variety was praised, although a few minor issues with replenishment.
Overall Experience
9.8
Overall feedback indicates a very satisfying experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:11

Property Description

Luxurious Accommodation
Mercure Krakow Stare Miasto offers air-conditioned rooms with modern amenities including a flat-screen TV, safety deposit box, and city views in selected rooms. The comfortable beds with quality bed linen ensure a restful stay.

Delicious Dining Options
Guests can enjoy a variety of breakfast choices from buffet to à la carte or vegetarian options. The hotel's restaurant serves delectable international cuisine, with vegetarian and gluten-free dishes available upon request.

Convenient Facilities
With a fitness centre, free WiFi, and private parking on site, Mercure Krakow Stare Miasto ensures a convenient and enjoyable stay for all guests. Additionally, the 24-hour front desk and room service cater to guests' needs promptly.

Book your stay at Mercure Krakow Stare Miasto for a delightful and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 120 per day.

Location

Guest Reviews

9.4
Based on 4371 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.94
Room Quality: 9.39
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 9.43
Overall Experience: 9.8
M
Marta • couple • us
10
2026-07-04 • via Nuitee
J
Jerzy • family_with_children • pl
10
2026-07-04 • via Nuitee
S
Stephan • couple • de
9
2026-07-03 • via Nuitee
R
Rafał • family_with_children • pl
10
Pros:

Śniadanie wyjątkowe jedno z najlepszych jakich jadłem w hotelach

2026-07-03 • via Nuitee
S
Sharjeel • family_with_children • om
10
Pros:

Stuff are very friendly, Hotel is very clean, room clean, and good size, very close to mall and other attractions.

Cons:

That it did not have area for young children to play

2026-07-02 • via Nuitee
T
Tufeanu • extended_group • ro
10
Este locul ideal pentru mijloacele de transport cu tur ghidat pentru vizita la Auschwitz.
Pros:

Vă mulțumim pentru găzduire. Aveți o țară frumoasă, niște oameni prietenoși și o cultură grozavă. Vă așteptăm și noi cu drag în România!

Cons:

Prețul este cam mare, dar hotelul este așezat strategic și a fost alegerea mea să achităm acest preț.

2026-07-02 • via Nuitee
אלה קובזמן • solo_traveller • il
10
2026-07-01 • via Nuitee
L
Limor • couple • il
10
נחזור שוב.
Pros:

בית מלון מעולה, במיקום סופר מרכזי , מול קניון קרקובסקה(שם יש תחנה מרכזית של אוטובוסים ורכבות).

האוירה מדהימה , הצוות נעים, חדרים נוחים, האוכל בארוחת הבוקר טעים ומגוון, השירות מעולה.

נחזור שוב💜

Cons:

אהבנו הכל.

2026-07-01 • via Nuitee
O
Oshri • solo_traveller • il
10
Pros:

המלון נקי מסודר אדיבים מאוד מיקום נהדר קרוב לעיר העתיקה וממול הקניון
תענוג אמיתי 🙏

2026-07-01 • via Nuitee
Żelechowska • family_with_children • pl
10
2026-07-01 • via Nuitee
S
Sophia • solo_traveller • il
10
2026-07-01 • via Nuitee
T
Timofii • solo_traveller • ua
10
2026-06-30 • via Nuitee
T
Timur • couple • us
10
I liked this hotel near main train station
Pros:

Price is good, location is great. Also nice dude at the reception

Cons:

A bit slow to respond on requests after 7pm

2026-06-30 • via Nuitee
מירב • couple • il
9
חופשה מהנה. אנחנו נחזור
Pros:

קרוב לקניון, לתחנת רכבת וקרוב מאוד לכיכר המרכזית. צוות אדיב ונחמד. תמיד עם רצון לעזור.

Cons:

זרם המים היה קצת חלש והשירותים לא נוחים במיוחד

2026-06-30 • via Nuitee
S
sy1wester • solo_traveller • pl
6
Klasa średnia, kasa premium
Pros:

Położenie. To oczywiste.

Cons:

Nie wiem czy w ogóle można o hotelu pisać, że jest nadęty, czy że zadziera nosa (po polsku jest jeszcze inne doskonale pasujące określenie, ale wulgarne 😎).
Nie ma jednak niczego w tym hotelu co byłoby warte tak dużych pieniędzy.
Brak możliwości rezerwacji parkingu to kolejny minus.
No i śniadania. Stówka (prawie 25 euro) i prawie nikogo z obsługi na sali. Są ok. Ale takie śniadania można zjeść niemal wszędzie w Polsce.
Trzeba sobie chodzić po jajecznicę, zapchana kawiarka sobie stoi... I takie tam. No po prostu brak troski.
Aaaaa, ciekawy zabieg marketingowy: specjalna cena dla gości z dużej grupy jest znacznie wyższa niż ta jaką może uzyskać pojedynczy turysta na Booking (to akurat plus dla Bookingu, ale minus dla hotelu).

2026-06-30 • via Nuitee
ענת • solo_traveller • il
8
Cons:

לא ניקו את החדר כמו שצריך שהינו 5 לילות
ניקו מעט את השרותים וסידרו החדר.
נפל לי נייר ולא הרמתי אותו והוא נישאר במשך יומיים באותו מקום עד שאני הרמתי אותו.

2026-06-30 • via Nuitee
T
Timur • couple • us
10
Straightforward hotel near train station
Pros:

Nice hotel at train station, as I mentioned in previous stay review, staff is great

Cons:

Nothing, maybe room a bit small but for location it’s fine

2026-06-30 • via Nuitee
O
Optics • solo_traveller • us
10
2026-06-29 • via Nuitee
P
Pawel • solo_traveller • pl
9
2026-06-29 • via Nuitee
M
Mykola • solo_traveller • ua
10
Pros:

Location is great. Comfortably accessible by car.

2026-06-29 • via Nuitee