ibis Santos Gonzaga Praia

Hotels
•
ibis
7.8 (574 reviews)
Avenida Vicente de Carvalho, 50 Torre II , Santos , br
+55 13 2127-1660

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Pets allowed
Lift / Elevator
Laundry
Bar
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
6.85
Frequent mentions of poor cleanliness and issues in the bathrooms.
Service
8.81
Positive feedback on the attentiveness and professionalism of the staff.
Location
8.85
Consistently praised for its proximity to the beach.
Room Quality
6.81
Some reviews noted small, uncomfortable rooms and maintenance issues.
Amenities
7.84
Mentioned improvements needed, but also some good experiences.
Value for Money
7.3
Some reviews noted a poor value for the quality of facilities.
Food and Beverage
7.85
Generally positive comments about breakfast, but with some suggestions for improvement.
Overall Experience
8.12
Mixed reviews indicating it met basic expectations, but improvements are needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:14

Property Description

Modern Accommodations
Experience comfort in every room with air conditioning, flat-screen TVs, and private bathrooms stocked with free toiletries and a hairdryer.

Convenient Amenities
Benefit from a 24-hour front desk ready to assist you anytime during your stay.

Prime Location
With Flags Square and Gonzaga Beach just steps away, and close proximity to Sao Paulo/Congonhas Airport, ibis Santos Gonzaga is the ideal choice for your Santos getaway.

Book now to enjoy a seamless stay at ibis Santos Gonzaga!

Important information:

Please note that each room can accommodate just one pet with maximum weight of 15 kg. Guests traveling with pets must present valid vaccination documents of the animal upon check in. Please note that pets are not allowed in the restaurant or bar and guests cannot leave pets unaccompanied in the room. Please contact the hotel for further details.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's IDGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 11 years old stay for R$ 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 574 reviews
Cleanliness: 6.85
Service: 8.81
Location: 8.85
Room Quality: 6.81
Amenities: 7.84
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 8.12
G
Gilson • solo_traveller • br
8
Pros:

Da localização

2026-07-25 • via Nuitee
I
ISAIAS • extended_group • br
3
2026-07-24 • via Nuitee
V
Vivian • solo_traveller • br
10
Pros:

Gostei bastante da localização do hotel. As funcionárias da limpeza foram extremamente educadas, atenciosas e gentis, e o quarto é confortável e atende bem.

Cons:

Porém, considerando o valor da diária, acredito que o hotel poderia oferecer uma estrutura mais completa, como academia, piscina e café da manhã incluso para os hóspedes. Esses diferenciais tornariam a experiência muito mais compatível com o custo-benefício.

2026-07-24 • via Nuitee
C
Celso Luiz • family_with_children • br
10
Pros:

Estrutura e limpeza

2026-07-23 • via Nuitee
J
JEAN • solo_traveller • br
9
2026-07-21 • via Nuitee
L
Lucas • solo_traveller • br
7
Cons:

Quartos dos andares mais baixos estão sem reforma e desatualizados; pedi para mudar para andar superior e fui atendido.

2026-07-20 • via Nuitee
K
Karine • solo_traveller • br
10
2026-07-20 • via Nuitee
C
Chenyang • family_with_children • br
10
2026-07-20 • via Nuitee
K
Kelli • solo_traveller • br
8
2026-07-20 • via Nuitee
T
Tiago • couple • br
2
Péssimo! A cama nao tem colchão!!
Pros:

Não tiveram pontos positivos na acomodação.

Cons:

A cama não tem colchão. Dormimos sobre um pillow top duro de no máximo 5cm.
A porta do quarto nao tem o mínimo isolamento, o barulho do corredor soa como se a porta estivesse aberta.

2026-07-19 • via Nuitee
E
Eliane • solo_traveller • br
6
Manutenção
Cons:

Não gostei do banheiro, especificamente o vaso sanitário, lixeira e a pia

2026-07-19 • via Nuitee
R
Ronnie • couple • us
7
Good for the money
Pros:

Location

Cons:

Amenities, sheets and towels quality, pillows etc

2026-07-18 • via Nuitee
I
IZABEL DO CARMO • solo_traveller • br
9
Ótimo local
Pros:

Localização, espaço

Cons:

Preço de café da manhã!

2026-07-16 • via Nuitee
D
Denis André • couple • br
7
Localização excelente, hotel mediano
Pros:

Café da manhã variado e com reposição suficiente.
Equipe educada e profissional.
Cama confortável que não deu dor nas costas.
Localização excelente, próximo da praia, do shopping, do teleférico do estadia, muito boa mesmo.
O banheiro tem sabonete liquido, em barra e shampoo 2 em 1. Só faltou uma coquinha de banho.

Cons:

Ter que pagar 40 reais a diária do estacionamento
wi-fi não funciona na TV, se quiser assistir algum streaming é bom providenciar um pacote de dados.
A janela estava quebrada, melhor nem abrir.
O ar condicionado é somente frio não esquenta
A maçaneta da porta do banheiro emperra, melhor não fechar para não ficar preso
O box não impede que a agua alague o banheiro
A duchinha tem defeito só para fechando o registro.

2026-07-15 • via Nuitee
E
Eliane Prado • solo_traveller • br
8
Padrão Ibis, um pouco a baixo deste Padrão
Pros:

Localização

Cons:

As comidas do restaurante, foram mal feitas, a pizza é horrível

2026-07-12 • via Nuitee
F
Fabiola • extended_group • br
6
Ok
Pros:

Localização

Cons:

Limpeza … tinha marcas de pé no chão … toalha manchada …sabonete com frasco vazio do lado da pia …

2026-07-12 • via Nuitee
E
Elias Roberto • solo_traveller • br
1
Pros:

O preço não é compatível com a acomodação

Cons:

Nada

2026-07-12 • via Nuitee
L
lucia helena • solo_traveller • br
10
2026-07-12 • via Nuitee
O
Otavio • couple • br
10
Ótima estadia
Pros:

Atendimento e a localização

2026-07-12 • via Nuitee
A
Aécio • solo_traveller • br
10
2026-07-08 • via Nuitee