ibis Santos Gonzaga Praia

Hotels
•
ibis
7.8 (525 reviews)
Avenida Vicente de Carvalho, 50 Torre II , Santos , br

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Lower bathroom sink
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
6.85
Frequent mentions of poor cleanliness and issues in the bathrooms.
Service
8.81
Positive feedback on the attentiveness and professionalism of the staff.
Location
8.85
Consistently praised for its proximity to the beach.
Room Quality
6.81
Some reviews noted small, uncomfortable rooms and maintenance issues.
Amenities
7.84
Mentioned improvements needed, but also some good experiences.
Value for Money
7.3
Some reviews noted a poor value for the quality of facilities.
Food and Beverage
7.85
Generally positive comments about breakfast, but with some suggestions for improvement.
Overall Experience
8.12
Mixed reviews indicating it met basic expectations, but improvements are needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:14

Property Description

Modern Accommodations
Experience comfort in every room with air conditioning, flat-screen TVs, and private bathrooms stocked with free toiletries and a hairdryer.

Convenient Amenities
Benefit from a 24-hour front desk ready to assist you anytime during your stay.

Prime Location
With Flags Square and Gonzaga Beach just steps away, and close proximity to Sao Paulo/Congonhas Airport, ibis Santos Gonzaga is the ideal choice for your Santos getaway.

Book now to enjoy a seamless stay at ibis Santos Gonzaga!

Important information:

Please note that each room can accommodate just one pet with maximum weight of 15 kg. Guests traveling with pets must present valid vaccination documents of the animal upon check in. Please note that pets are not allowed in the restaurant or bar and guests cannot leave pets unaccompanied in the room. Please contact the hotel for further details.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's IDGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 11 years old stay for R$ 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 525 reviews
Cleanliness: 6.85
Service: 8.81
Location: 8.85
Room Quality: 6.81
Amenities: 7.84
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 8.12
A
Amancio • solo_traveller • br
9
2026-06-12 • via Nuitee
P
Priscila • extended_group • br
8
2026-06-10 • via Nuitee
K
Kelly • solo_traveller • br
7
Pros:

O quarto era bem tranquilo e confortável!

Cons:

De não poder fazer o pagamento parcelado!

2026-06-09 • via Nuitee
C
Carlos • solo_traveller • br
5
The facilities are in need of proper maintenance.
Cons:

We had to change the room after two nights, The first room was having bad smell in the bathroom (like sewage line return smell) and the window was facing problems to close, external noise was high….need to be repaired.
The second room, had the Box door not closing properly, then the water from shower was also going to outside the Box.

2026-06-08 • via Nuitee
I
Igor • solo_traveller • br
8
2026-06-08 • via Nuitee
C
Camilla • solo_traveller • br
5
Pros:

Quarto e banheiro ok.
Vista para o mar maravilhosa

Cons:

Portas muito barulhentas, vc ouve cada hospede que entra e sai do quarto.
TV antiga
Ar condicionado precisa de limpeza

2026-06-08 • via Nuitee
F
Felipe • family_with_children • br
7
Ok
Pros:

Localização

Cons:

Tamanho do quarto

2026-06-07 • via Nuitee
M
Maria Gabriela • extended_group • br
9
2026-06-07 • via Nuitee
B
Brito Brandao • couple • br
10
2026-06-06 • via Nuitee
L
Ludmila Aguirre Nociti • solo_traveller • br
5
Deveriam deixar mais claro o quarto adaptado
Pros:

Atendimento

Cons:

Era um quarto adaptado para inclusão , mas eu não tinha esta informação quando reservei. Cama baixa, sem box banheiro.

2026-06-05 • via Nuitee
I
Ivonete Aparecida Dias • extended_group • br
10
Cons:

Iluminação do quarto

2026-06-04 • via Nuitee
R
REGINA HELENA • extended_group • br
6
2026-06-04 • via Nuitee
M
MIRIAM APARECIDA • solo_traveller • br
8
2026-06-04 • via Nuitee
C
Castilho • couple • br
8
Pros:

Chuveiro e cama

Cons:

Faltou penduradores no quarto.
Touca de banho

2026-06-03 • via Nuitee
M
Márcia Maria • solo_traveller • br
8
2026-06-01 • via Nuitee
J
Juliana • couple • br
4
Decepcionante.
Pros:

Localização.

Cons:

Corredor com forte odor de mofo e umidade, quarto escuro, banheiro com mau cheiro, roupas de cama velhas, colchão muito duro, secador de cabelo quebrado, recipiente de shampoo vazio no banheiro e piso da área de café da manhã pegajoso e mal higienizado.

2026-06-01 • via Nuitee
R
Renata • solo_traveller • br
8
Cons:

A limpeza do chão do quarto ficou a desejar e ele tinha um pouquinho de cheiro de mofo, porém nada que tenha feito a experiência ser ruim. A localização supera tudo.

2026-06-01 • via Nuitee
C
Carolina • family_with_children • br
8
Ok
Pros:

Ok

2026-06-01 • via Nuitee
M
Mayara • couple • br
5
Pros:

Atendentes simpáticos, educados e muito receptivos.

Cons:

pelo valor cobrado, a estrutura do hotel poderia estar mais bem cuidada.

2026-06-01 • via Nuitee
M
Marcelo • solo_traveller • br
10
2026-05-31 • via Nuitee