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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Private parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Shuttle service (additional charge)
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Kid-friendly buffet
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Lower bathroom sink
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Hotel El Dorado Bogota offers modern and comfortable rooms with air conditioning, flat-screen TVs, and private bathrooms with free toiletries. Each room also includes a coffee machine for your convenience.
Dining and Entertainment
Indulge in delicious fusion cuisine at the hotel's two on-site restaurants or unwind with a refreshing drink at the bars. The terrace provides a perfect setting to relax and enjoy the vibrant atmosphere.
Convenient Location
Located near popular attractions like 93 Park and Andino Mall, our hotel also offers easy access to the financial center on 72nd Street and The World Trade Center. With free WiFi, 24-hour front desk service, and airport shuttle options, your stay will be both convenient and memorable.
Book your stay at Hotel El Dorado Bogota now for a truly unforgettable experience!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 10 years old stay for free when using an existing bed.
Children from 11 years old to 17 years old stay for COP 50,000 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
La atención es excelente, estaba en mi casa!
Siempre es un placer quedarse en el Hotel El Dorado, mi lugar favorito cuando viajo a Bogotá. El personal amable y dispuesto a complacerte, limpio, ordenado, desayuno variado y excelente. La comida en general es deliciosa. Está ubicado en una zona céntrica.
Ottima posizione, bella struttura e ottima colazione.
La musica nella hall già alle 7 del mattino, troppo alta.
The breakfast was good, rooms were alright.
Not to say we did not like it, because the staff was really nice, but they barely spoke any other language than Spanish, so it was difficult to communicate most of the time.
Español
Quedamos decepcionados del Hotel en esta última estadía. Dejamos en claro a la hora de hacer la reserva que nos dejaran una habitación en el sexto piso lejos del gimnasio y nos dieron la habitación que queda debajo del gimnasio diciendo que no tenían otra en ese mismo piso, por ende nos tocó quedarnos en el cuarto piso. En la primera habitación el lavamanos se dañó y nos tocó cambiarnos de habitación porque no tenían a quién arreglar el lavamanos ese mismo día, un detalle menor pero tuvimos un problema similar la última vez que nos quedamos en este hotel. Parece ser que la plomería es una debilidad del hotel.
A la hora del check-out, tuvimos un desacuerdo por los cargos de la habitación. El personal nos dijo que no tenía autorización para modificar la factura y que el gerente no se encontraba en el hotel por ser un día festivo. Los días festivos en Colombia son frecuentes, así que esto debe ser un problema constante para los huéspedes. Nos vimos obligados a pagar los cargos en disputa.
Además, con respecto a nuestra primera estadía en el mes de abril, nos hicieron un doble cobro de casi $2,000 USD. Nos comunicamos con el departamento de contabilidad y enviamos las pruebas de esto. Al principio se mostraron receptivos, pero ya han pasado tres semanas desde el último correo electrónico que recibimos de su parte, a pesar de nuestros múltiples intentos de seguimiento. El personal del hotel nos dijo que ellos no podían ayudarnos, que solo el departamento de contabilidad podía hacerlo y únicamente por correo electrónico. A estas alturas, ya no espero recuperar mi dinero por parte de ellos.
Como aspecto positivo, el personal de limpieza es agradable y profesional, y la comida del restaurante Mai-Tai es deliciosa.
La conexión a internet es buena y la cama es cómoda. Sin embargo, esto no compensa los problemas descritos anteriormente.
English
We were disappointed with the hotel during this last stay. When making the reservation, we made it clear that we wanted a room on the sixth floor, far from the gym. However, they assigned us a room directly below the gym, claiming they had no other options on that floor, so we ended up having to stay on the fourth floor instead (again). Additionally, the sink in our first room broke, and we had to change rooms because they didn't have anyone available to fix it that day. Minor, but we had a similar issue last time. Plumbing seems to be a general weakness of the hotel.
At check-out, we had a disagreement over the charges to the room. The staff told us they had no authority to modify the invoice and that their manager was not at the hotel because it was a holiday. Holidays in Colombia are frequent so this must be a constant problem for guests. We were forced to pay for the disputed charges.
Furthermore, regarding our first stay back in April, we were double-charged nearly $2,000 USD. We contacted the accounting department and sent proof of this. They were at first responsive, but it has now been three weeks since the last email we received from them, despite several attempts to follow up. The staff at the hotel said they could not help us, only the accounting department could and only via email. At this point, I don’t expect to get my money back from them.
On a positive note, the housekeeping staff is pleasant and professional, and the food at the Mai-Tai restaurant is delicious. The internet connection is good, and the bed is comfortable. That doesn’t make up for the problems described above, however.
Instalaciones
Nada
La atención, las instalaciones.
No sé si era por algo en particular, pero los QR no dirigían a ningún lado y configurar a Alexa no fue posible, sería bueno que dejaran indicaciones para poderla usar.
El trato del personal desde la llegada que hicimos el check-in, nos dio una buena sensación de bienvenida. En el restaurante las meseras e incluso la chef fueron muy amables, atentas y abiertas a sugerencias. Excelente trabajo!
Como sugerencia podrían poner una refrigeradora pequeña en la habitación u ofrecer habitaciones con este ítem a solicitud del huésped.
Super comfortable and clean. Lovely facilities and nice location easy to walk to lots of restaurants and cafes. I personally rate the gym for a hotel gym - it’s a nice added bonus. The breakfast was really good with lots of options, even for those who are lactose free like myself.
We stayed here twice and the prices varied but it was still worth the extra money
Lo que mas valore fue la atención de todo el personal, siempre atentos y dispuestos a colaborar en cualquier pregunta. La chica mas servicial fue la señorita Ariana, la conocí en 7mo piso una noche de futbol, al día siguiente lea vi de mesera en el desayuno y siempre nos ayudo con las preguntas sobre el sector y donde podríamos hacer turismo seguro. Valoro las honestas respuestas de una persona de su hotel.
Estando en el sexto piso el ruido del movimiento de los muebles en el séptimo piso eran notorios y por ende muy bulliciosos, como no se puede sonorizar el techo, recomiendo usar aditamentos en las patas de los muebles que eviten ese innecesario ruido que siendo honesto si es molestoso especialmente cuando se esta descansando.
Ubicación, comodidad y limpieza.
El agua de la habitación debería ser de cortesía, nadie nos dijo que era de pago. Un punto de luz más le vendría bien a la habitación.
Very nice hotel and good breakfast
Very cozy and clean room. Nice and helpful staff. Very good location to walk to the restaurants close by. Good breakfast buffet.
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