Waldorf Astoria Chengdu

Hotels
•
Waldorf Astoria Hotels & Resorts
9.3 (71 reviews)
No. 1199 Tianfu Avenue North , Chengdu , CN
+86 28 8888 1199

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, attentive and helpful staff
Beautiful, comfortable and clean rooms
Impressive building and reception (50th floor)
Good fitness facilities
Nice views in many rooms (twin towers light show)
Overall highly recommended by multiple guests
Cons:
Cigarette smoke smell reported in at least one room
Dusty/dirty carpet reported
Curtain system not intuitive (can’t open half)
Unfavorable neon signage view from some rooms
Complimentary bottled water packaging/hard-to-open lids
Some front-desk/check-in delays and lack of Hilton Honors guidance
Breakfast seating can be cramped
Occasional reception staff with limited English

Categories

Cleanliness
8.6
Generally clean rooms and building noted, but multiple mentions of cigarette smoke smell in a room and dusty/carpet concerns lowered the cleanliness sentiment.
Service
9.8
Multiple reviews praise attentive, friendly and helpful staff (specific shout-outs), though some reports of slow front-desk check-in and lack of proactive Hilton Honors guidance indicate minor inconsistency.
Location
8.9
Convenient for business and praised for its position/view in parts, but some guests noted the hotel is a 10–15 minute walk to the nearest metro and certain room views are impacted by large neon signage.
Room Quality
9.6
Rooms described as beautiful, comfortable and functional; some operational issues noted (curtain system not intuitive, mixed views), but overall room quality is highly regarded.
Amenities
9.5
Fitness facilities and public spaces (reception on 50th floor, lobby) are praised; minor complaints about complimentary bottled water packaging and accessibility.
Value for Money
9.3
Standard quality for this hotel tier
Food and Beverage
9.1
Food receives positive comments (some praise 'very good' food and expectations of great breakfast), though a few guests expected more from a prestigious property and noted crowded breakfast seating.
Overall Experience
9.6
多数评论为极好/推荐，整体入住体验非常正面；存在若干服务细节与设施使用不便的小问题，但不影响总体高度评价。
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodation in the Heart of Chengdu Hi-tech Zone

Spectacular City Views from Every Room

Experience the breathtaking cityscape of Chengdu from the floor-to-ceiling windows in each spacious guest room at Waldorf Astoria Chengdu. Enjoy the tranquility and luxury of your room, complete with modern amenities for your comfort.

Exclusive Spa and Dining Experiences

Indulge in relaxation at the 48th-floor indoor pool overlooking the city, or pamper yourself with premium treatments in one of the 6 private spa suites. With 6 restaurants and lounges on-site, including the upscale Brasserie 99 and the rooftop Wall Street Bar, your culinary desires are sure to be satisfied.

Versatile Event Spaces and Fitness Facilities

Whether you're hosting a grand event in the expansive Grand Ballroom or staying active in the 24-hour fitness center, Waldorf Astoria Chengdu offers a perfect blend of luxury, convenience, and sophistication.

Book now to elevate your Chengdu experience at Waldorf Astoria Chengdu.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs CNY 40 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 408 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 3 per hour.

Location

Property Video

Guest Reviews

9.3
Based on 71 reviews
Cleanliness: 8.6
Service: 9.8
Location: 8.9
Room Quality: 9.6
Amenities: 9.5
Value for Money: 9.3
Food and Beverage: 9.1
Overall Experience: 9.6
C
Carter • couple • au
10
Excellent
Pros:

Excellent service and comfortable room

2026-10-29 • via Nuitee
K
Ke Yang • couple • sg
6
Overall is comfortable and good location, but can be done better to meet the expectation as a Waldorf brand/ Hilton.
Pros:

The locations and the fitness facilities.

Cons:

The room smell of cigarette smoke.
The floor carpet appears to be dusty and dirty.
The window curtain system not intuitive to allow open half, only either full close or open.
The view with the big neon signage of RUI is not desirable.
The complimentary drinkable water is not sufficient and hard to open the lid.
The staff not attentive and initiative to inform about Hilton Honour membership privilege and discounts

2026-10-25 • via Nuitee
J
Javi_m_c • couple • es
10
Pros:

Las instalaciones

Cons:

Mejorable que algunos se los trabajadores de recepción no hablaban inglés

2026-10-24 • via Nuitee
M
Miguel Angel • solo_traveller • de
8
2026-10-20 • via Nuitee
Y
YAN • solo_traveller • sg
7
Pros:

服务热情周到，大堂设施一流，食物非常赞！

Cons:

纸包装的水饮用不方便。

2026-10-18 • via Nuitee
Y
Yitzick • extended_group • il
10
2026-09-19 • via Nuitee
Y
Yitzick • extended_group • il
10
2026-09-02 • via Nuitee
J
Jiankun • family_with_children • cn
5
非常差
Pros:

入住方式逆反，先上后下，住三天都不适应

Cons:

前台登记缓慢，服务员未引导至电梯口，以至于从50楼下到1楼再折返，自己寻找半天。非常差

2026-08-29 • via Nuitee
A
Akhmadjon • couple • uz
10
2026-08-27 • via Nuitee
Z
ZI-HAN • couple • au
10
高貴優雅風格的良好體驗
Pros:

接待親和與高貴感

Cons:

早餐餐廳的座位有點擠（靠走道的進出位置容易影響後面的客人）

2026-08-20 • via Nuitee
Y
Yuyin • family_with_children • tw
10
2026-08-10 • via Nuitee
H
Hsin Yu • extended_group • tw
10
2026-07-22 • via Nuitee
B
Baoling • family_with_children • cn
9
Normal standard. But the location is a bit not convenient. It’s a good choice for a business travel rather than a family
Pros:

Normal standard, matching what you would expect a five-star hotel. Nice staff.

Cons:

Good view, with twin towers view room.

2026-07-08 • via Nuitee
M
Myzou • couple • dz
10
Pros:

touts

Cons:

rien

2026-07-07 • via Nuitee
L
Lewis • solo_traveller • gb
10
2026-07-01 • via Nuitee
Z
Zoey • couple • nl
10
Pros:

I really enjoyed the service, shout out to Patrick for all the Chengdu city recs and being so accommodating. All aspects of the stay were serviced in a detailed manner; it is personal yet professional. highly recommend!

Cons:

Almost nothing!

2026-06-15 • via Nuitee
R
Ruth Ann • couple • us
9
Pros:

The rooms and the building were beautiful, clean, and functional. We didn't get to stay and enjoy the breakfast, but I am sure it was stupendous.

2026-06-14 • via Nuitee
D
Duixian • family_with_children • us
8
2026-06-12 • via Nuitee
M
Meng • couple • us
8
2026-06-09 • via Nuitee
E
ERI • solo_traveller • jp
9
2026-06-09 • via Nuitee