Hilton Garden Inn Burbank Los Angeles

Hotels
•
Hilton Garden Inn
8.8 (566 reviews)
401 S. SAN FERNANDO BLVD , Burbank , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and updated facilities
Friendly and accommodating staff
Great location with nearby amenities
Cons:
Inconsistent cleanliness
High restaurant breakfast prices

Categories

Cleanliness
7.91
The room wasn’t clean in one review, but generally clean in others.
Service
9.38
Multiple reviews highlight the staff's friendliness and helpfulness.
Location
9.42
Guests praised the safe and convenient location with proximity to various amenities.
Room Quality
8.87
Rooms were described as comfortable and spacious.
Amenities
8.9
The hotel offers a swimming pool and a gym, although no breakfast service.
Value for Money
8.86
Guests felt that the hotel offers good value compared to high LA prices.
Food and Beverage
7.91
Mixed feelings about the restaurant prices; breakfast service mentioned.
Overall Experience
9.18
A majority positive sentiment about returning to the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:45

Property Description

Luxurious Amenities
Hilton Garden Inn Burbank Downtown offers a range of luxurious amenities including an outdoor swimming pool, fitness centre, and a terrace for guests to unwind and relax during their stay.

Convenient Services
With private parking, a restaurant, room service, and a 24-hour front desk, guests can enjoy convenience and comfort throughout their visit at this Burbank hotel.

Modern Comforts
Each air-conditioned room is equipped with modern comforts such as a coffee machine, fridge, microwave, and a flat-screen TV. The hotel also provides free WiFi, ensuring guests stay connected throughout their stay.

Book your stay at Hilton Garden Inn Burbank Downtown now to experience luxury and convenience in the heart of Burbank.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 22 per day.

Location

Guest Reviews

8.8
Based on 566 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.87
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 9.18
K
Kathleen • couple • us
10
Lovely, helpful staff and great location
Pros:

Loved the location. There are restaurants nearby but the Kitchen restaurant in the hotel is very good. There is lots of parking.

Cons:

The ADA bathroom had a tub instead of a shower with a bench.

2026-05-29 • via Nuitee
J
jdm lifestyle • family_with_children • us
10
Family
Pros:

Location and area was very clean

Cons:

I wish was parking was just lower price maybe like $10 or $15

2026-05-26 • via Nuitee
R
Ruzanna • couple • us
10
2026-05-23 • via Nuitee
D
Diana • family_with_children • us
10
The hotel was perfect for our needs and we would stay here again if in the area.
Pros:

The parking was easy and a quick elevator ride to check in. Check in went smooth, the ladies at the desk were very polite and helpful. The room was perfect for our needs and comfortable. A short walk to lots of shops and food.

Cons:

Nothing negative to say.

2026-05-22 • via Nuitee
T
Tina • family_with_children • us
10
2026-05-19 • via Nuitee
E
Elizabeth • extended_group • us
9
Great location, room was widely spacious and clean. Staff was helpful and pleasant. Will stay there again.
Pros:

Great location, near a lot of things.

Cons:

Our room refrigerator broke and was leaking water. The staff was great, they offered to clean it up but we declined as we were only staying one night.

2026-05-18 • via Nuitee
E
Elizabet • extended_group • br
10
Otimo
Pros:

Atendimento da recpcap e o quarto

Cons:

Custo benefício excelente !!

2026-05-18 • via Nuitee
J
Jay • solo_traveller • us
5
Burbank price for so so quality.
Pros:

Most of the staff was polite and willing to assist. The location was great. The desk manager who checked us out was very kind and helpful.

Cons:

First employee we had contact with at the front desk had a bad attitude and was not very helpful in explaining things. The bed was hard. Furniture looked worn. Area rug looked dirty and worn. Shower door leaked all over the bathroom floor. The charging of $25 per day for parking located under the hotel, is ridiculous.

2026-05-18 • via Nuitee
E
Emmie • family_with_children • us
10
2026-05-12 • via Nuitee
P
phyllisc558 • Solo travel • Kensington, California
10
Mother’s Day Weekend
Pros:

This hotel is lovely in every way. I stay here (Burbank location) every time I come to the area. The staff (every single person) is friendly, helpful, more than willing to accommodate every need. Denise - my waitperson in The Kitchen this morning - couldn’t have been nicer and was a bright spot to the start of my day.

The rooms are spacious, immaculate and comfortable - the mattresses are perfect and the linens soft and clean. The bathrooms are stocked with quality soap, body lotion and wash, shampoo and conditioner. The towels are plush and plentiful.

Finally, the location is in a pretty, tree-lined walkable area with small cafes and shops with just a few blocks. Five star in my book!

2026-05-11 • via Tripadvisor
E
Evelyne • couple • us
5
2026-05-11 • via Nuitee
S
Sergiy • extended_group • ua
9
2026-05-09 • via Nuitee
R
Roma • couple • us
5
2026-05-04 • via Nuitee
J
jofD3474GK • Friends getaway
8
Good location, food
Pros:

Great location -walking distance to Trader Joe’s, Ikea, other eateries. Our room 272 was farthest from the elevators & exposed to noise from pool pump and outdoor patio noise below.
Front desk was courteous & helpful & followed up with TP request. Access to filtered water in fitness room was a great plus.
Gregg, Our server at dinner in “The Kitchen” was outstanding. The food was great.

2026-04-26 • via Tripadvisor
Q
Q3704WJrachels • Friends getaway
10
Shout out to Aiden at Front Desk!
Pros:

My friends and I stayed at the Hilton Garden Inn for our Universal Fan Fest nights trip. Aiden at the front desk was super wonderful and accommodating. We had a bunch of costumes we had to get into and he was able to early check us in to a room and answered all of our questions. Thank you for making our stay memorable Aiden! You are the best!

2026-04-26 • via Tripadvisor
J
J891NYdamianp • Couples
10
Great service
Pros:

Dora help me get situated and checked us in. I asked for a meal recommendation and hers was spot on. One of the best customer experiences I’ve ever had! Thank you, Dora.

2026-04-23 • via Tripadvisor
R
Ruthie • couple • us
9
A very good day no complaint and thank you
Pros:

The location, friendly staff

Cons:

It appeared to be shortstaffed sometimes we’re trying to get some needed items

2026-04-22 • via Nuitee
S
stevehA8763XS • Business
10
Burbank
Pros:

Denise is the best, always makes being here great!

2026-04-15 • via Tripadvisor
S
Selma • couple • us
10
2026-04-11 • via Nuitee
8
851mnc • Business • Hong Kong
2
Beware of this hotel - Hilton Garden Inn Burbank LA
Pros:

I had a confirmed booking at Hilton Garden Inn Burbank LA, made via Trip.com. When I arrived on April 8, the front desk refused to let me check in, stating the hotel was overbooked. I was forced to walk for 10 minutes with multiple pieces of luggage to another property – Hotel Burbank – a hotel I did not choose or book.

The next day (April 9), Hilton Garden Inn contacted me with no prior written notice and demanded that I move back to their hotel immediately. I was in the middle of a work conference call and could not simply repack all my belongings on the spot. The request was rude, unexpected, and completely disruptive.

To make matters worse, Hilton Garden Inn cancelled my booking without my consent and refused to issue a refund, citing their cancellation policy. This is absurd — I never cancelled. They refused me at check-in, walked me to another hotel, and then penalised me for their own overbooking.

2026-04-10 • via Tripadvisor