DoubleTree by Hilton London Kingston Upon Thames

Hotels
•
Doubletree by Hilton
9 (1315 reviews)
1 Skerne Road , Kingston upon Thames , gb
+44 20 3096 0099

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Room quality concerns
Hygiene issues with breakfast service

Categories

Cleanliness
8.33
The room was nice, but breakfast was sent without being covered, which raises hygiene concerns.
Service
9.8
Staff were very accommodating and friendly, providing excellent service throughout the stay.
Location
9.84
Great location for shopping and close to the train station, making it very convenient.
Room Quality
8.29
Some rooms didn't live up to expectations for a superior rating, but others were spacious and lovely.
Amenities
8.82
Standard amenities offered, but a coffee machine and better TV channels were expected.
Value for Money
8.78
Generally good value, with some complaints about room quality for the price paid.
Food and Beverage
8.83
Food was quite good, though breakfast serving methods need improvement.
Overall Experience
9.3
Overall a very favorable stay with minor issues that did not overshadow the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:45

Property Description

Luxurious Accommodation
Experience modern comfort in our guest rooms equipped with Smart TVs, premium WiFi, and sleek bathrooms. Upgrade to a room with a private balcony for a touch of elegance.

Dining and Fitness Options
Savor delectable dishes at our on-site restaurant, Hawkers Bar and Brasserie, or enjoy 24-hour room service for ultimate convenience. Maintain your fitness routine at our well-equipped fitness centre.

Convenient Location
Located near Kingston train station and popular attractions like Hampton Court Palace, our hotel offers easy access to explore the city. Plus, enjoy proximity to Bentall shopping centre and Rose Theater for entertainment and shopping options.

Book your stay at DoubleTree by Hilton London Kingston Upon Thames for a perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 1315 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
P
Paul • couple • au
10
2026-07-25 • via Nuitee
R
Rooma • couple • gb
10
As always excellent overall service brilliant staff
Pros:

Everything excellent love staying at the hotel

Cons:

Nothing overall excellent

2026-07-24 • via Nuitee
T
Thomas • couple • us
10
Pros:

The location on the Thames River

2026-07-22 • via Nuitee
C
Chris • couple • gb
7
Good location but no better rooms and services than premier inn really
Pros:

Great location

Cons:

It feels really basic in the room - not even water - no biscuits and limited tea making products

2026-07-19 • via Nuitee
K
Karen • couple • gb
8
I will chose Hilton Double Tree again
Pros:

Staff were friendly and helpful. The room was very comfortable and clean.

2026-07-19 • via Nuitee
L
LILIANA • couple • ro
1
O experiență îngrozitoare. Nu recomand nimanui sa faca aceasta alegere si mai ales daca au totusi o problema sa apeleze
Pros:

Camerele foarte mici . Nici nu ai unde sa-ti pui bagajele. Nu au jici macar un racitor in camera.

Cons:

Personalul de la receptie fara nici un pic de empatie.
Mi-au repartizat o camera cu aerul conditionat defect la ultimul etaj.
Personalul de la receptie stia -Gabriela,si nu mi-au oferit nici o solutie decat sa astept pana a doua zi sa execute reparatia. Am plecat la ora 21 din hotel incasand tot disconfortul de cautare a altui hotel la acea ora.

2026-07-17 • via Nuitee
G
Gökay • family_with_children • tr
8
2026-07-16 • via Nuitee
K
Krystyna • solo_traveller • pl
7
Pros:

Dobra lokalizacja, duże i wygodne łóżko

Cons:

Woda wylewająca sie spod prysznica, brak ekspresu do kawy w pokoju chociaz wybralam pokoj, w ktorym wg opisu powinien byc

2026-07-16 • via Nuitee
M
Majid • family_with_children • dm
7
2026-07-14 • via Nuitee
M
MIJIN • solo_traveller • kr
10
Pros:

쇼핑몰과 식품점등이 매우 가까왔고 숙소도 깨끗하며 직원들도 매우 친절했음

Cons:

객실에 미니냉장고가 없다는점.

2026-07-13 • via Nuitee
B
Bill • extended_group • gb
7
Great friendly staff and location. One off issue, but it happens and was dealt with well.
Pros:

Friendly staff. Good location with parking nearby. Restaurant was good and breakfast good also. Rooms are a good size and well decorated. Would stay again.

Cons:

Aircon was not working. Had a terrible night as the rooms was baking. 3 times we asked them to turn it up only to find it was broken. Got moved to another room in the morning, but was too late as we only stayed one night.

2026-07-13 • via Nuitee
M
Matthew • family_with_children • gb
9
Really comfortable. clean and great location. Friendly staff.
Pros:

nice room, great breakfast.

Cons:

nothing.

2026-07-12 • via Nuitee
G
Gordon • couple • gb
10
2026-07-06 • via Nuitee
S
Simon Attard • couple • mt
4
Overpriced
2026-07-05 • via Nuitee
P
Paul • couple • gb
8
A great hotel in a superb location, offering modern comfortable rooms, good facilities and excellent staff.
Pros:

The location was great. Very close to vast array of shops, bars and restaurants.
Since staying here previously, it appears the hotel has had a very nice facelift and the staff are much friendlier, more attentive and professional.
The room I had was very comfortable, spacious and quiet. The bathroom was modern, well designed with an excellent shower.

Cons:

There was no fridge in the room, which proved to be unfortunate, as we were staying for 5 nights and a fridge would have been so useful.
There was also no bottled water in the room. This was the 13th hotel we’ve stayed in on this trip and the first that doesn’t offer bottled water.

2026-07-04 • via Nuitee
P
Prithvish • solo_traveller • in
10
Thoroughly enjoyable
Pros:

Everything was good especially the staff.

2026-07-03 • via Nuitee
C
Charlotte • solo_traveller • gb
8
2026-07-02 • via Nuitee
G
Gerda • solo_traveller • at
6
2026-07-02 • via Nuitee
M
MIJIN • solo_traveller • kr
10
2026-07-01 • via Nuitee
O
orlandol823 • Couples
10
Its been great
Pros:

Everything has been amazing, one of the best treatments we ever bad actually in a hotel, Olga has been taking care of everything we need. Also i need to thanks the hotel, cause my girlfriend is Celiac ( alergic to glúten ) and they had options at breakfast and at the restaurant. For sure we would Stay here next Year again.

2026-06-30 • via Tripadvisor