DoubleTree by Hilton London Kingston Upon Thames

Hotels
•
Doubletree by Hilton
9 (1354 reviews)
1 Skerne Road , Kingston upon Thames , GB
+44 20 3096 0099

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Room quality concerns
Hygiene issues with breakfast service

Categories

Cleanliness
8.33
The room was nice, but breakfast was sent without being covered, which raises hygiene concerns.
Service
9.8
Staff were very accommodating and friendly, providing excellent service throughout the stay.
Location
9.84
Great location for shopping and close to the train station, making it very convenient.
Room Quality
8.29
Some rooms didn't live up to expectations for a superior rating, but others were spacious and lovely.
Amenities
8.82
Standard amenities offered, but a coffee machine and better TV channels were expected.
Value for Money
8.78
Generally good value, with some complaints about room quality for the price paid.
Food and Beverage
8.83
Food was quite good, though breakfast serving methods need improvement.
Overall Experience
9.3
Overall a very favorable stay with minor issues that did not overshadow the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:45

Property Description

Luxurious Accommodation
Experience modern comfort in our guest rooms equipped with Smart TVs, premium WiFi, and sleek bathrooms. Upgrade to a room with a private balcony for a touch of elegance.

Dining and Fitness Options
Savor delectable dishes at our on-site restaurant, Hawkers Bar and Brasserie, or enjoy 24-hour room service for ultimate convenience. Maintain your fitness routine at our well-equipped fitness centre.

Convenient Location
Located near Kingston train station and popular attractions like Hampton Court Palace, our hotel offers easy access to explore the city. Plus, enjoy proximity to Bentall shopping centre and Rose Theater for entertainment and shopping options.

Book your stay at DoubleTree by Hilton London Kingston Upon Thames for a perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 1354 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
T
Tracy • family_with_children • gb
10
We had two rooms and were able to stay minutes from where family were living.
Pros:

The buffet breakfast was delicious and there was plenty of choice.

Cons:

Nothing at all.

2026-09-16 • via Nuitee
D
Doug • couple • gb
8
Pros:

Room was excellent. Quite dark which was great for sleeping

Cons:

The website directs you to the wrong carpark which cost is £4 meant we had to move our car again. The staff seemed to be aware the website was wrong

2026-09-14 • via Nuitee
H
Hugo • couple • nl
1
Een vier-sterren-hotel met dito prijsstelling dat het allemaal niet waarmaakt...
Pros:

De locatie (vlak bij een treinstation en een winkelcentrum) is prima. Ook 's avonds kun je met een veilig gevoel naar het hotel lopen.

Cons:

- De kamer was niet goed schoongemaakt. Er lagen nog kleine petflesjes (met melkachtige inhoud) op de grond
- Het ontbijt was rommelig: de ontbijtzaal was te klein voor de hoeveelheid gasten. Daardoor bleven tafels veel te lang vies, was er te weinig van zo ongeveer alles en was het personeel geïrriteerd door de continue stroom vragen van gasten
- De airco deed het vijf minuten. Daarna kwam er een storingsmelding en ging er een lampje op het bedieningspaneel knipperen

2026-09-13 • via Nuitee
özbek • couple • tr
10
Harika bir deneyimdi.
Pros:

Hilton kalitesini yansıtan detaylar. Çok konforlu bir oda. Lokasyonu çok iyi. Tren istasyonuna çok yakın, Thames kıyısına çok kısa bir yürüme mesafesinde. Alışveriş merkezine ve şehrin kalbine 5 dakika mesafede

2026-09-13 • via Nuitee
D
DANIELA • couple • de
9
Perfect location, good facilities, excellent staff. Our 2nd stay. Highly recommendable!
Pros:

Staff very friendly, professional and proactive.

Cons:

All great!

2026-09-12 • via Nuitee
A
Anne • couple • no
8
2026-09-07 • via Nuitee
K
Karin • couple • ae
9
Schönes Hotel mit super Lage und freundliches Personal
Pros:

Schöne Zimmer, super gelegen, freundliches Personal, reichhaltiges Frühstücksbuffet

2026-09-03 • via Nuitee
J
Julie • family_with_children • gb
10
Friendly staff and comfy bed.
2026-09-02 • via Nuitee
T
Tania • solo_traveller • ae
10
Perfect location, comfy and quiet room with great facilities
Pros:

Great location with fantastic coffee shop/bar/restaurant downstairs to work from

2026-09-01 • via Nuitee
V
Vladimir • solo_traveller • kz
10
2026-08-31 • via Nuitee
G
Ghida • solo_traveller • nz
7
Comfortable stay
Pros:

Friendly staff and location

2026-08-31 • via Nuitee
D
Darren • couple • gb
9
Nice comfortable mid range hotel. Good value for money. Would stay again.
Pros:

Excellent facilities clean decent size room. Quiet location.

Cons:

No onsite parking although the Sainsbury’s parking option wast far and was a decent price. Would have been good if they made it clear that was where the parking option was. Instead had to check in then go move the car.

2026-08-30 • via Nuitee
M
Muhammad • family_with_children • sa
10
Pros:

Location

2026-08-29 • via Nuitee
M
MOHNISH • solo_traveller • in
8
Pros:

Location and friendly staff

Cons:

The AC was cutting out and not cooling,my room was changed and upgraded but even in the new room 2nd day onwards the ac was not to my satisfaction it kept cutting out at night.I had to get upultipke times to reactivate it.

2026-08-25 • via Nuitee
O
Omolara • couple • ng
7
2026-08-25 • via Nuitee
C
Carina • solo_traveller • za
9
Stylish stay close to train station
Pros:

Only a few minutes' walk to the Kingston train station. Very stylish rooms and interior. Lovely breakfast.

Cons:

Nothing

2026-08-23 • via Nuitee
M
Matthew • solo_traveller • gb
8
2026-08-19 • via Nuitee
A
alison • solo_traveller • gb
10
Comfortable and convenient
Pros:

It was on the Thames path

Cons:

Only one complimentary cookie

2026-08-18 • via Nuitee
K
kristina • extended_group • gb
10
2026-08-17 • via Nuitee
W
WEN TAO • solo_traveller • gb
9
Happy and enjoy
Pros:

Brilliant location

Cons:

Breakfast

2026-08-17 • via Nuitee